Saaya

Review summary

1. A

   Abhishek

   Dallas

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Saaya: Highly Overrated We visited Saaya to celebrate our 15th anniversary, drawn in by the appealing Instagram posts and website pictures. Unfortunately, the experience fell far short of expectations. Customer Service: When making the reservation, I mentioned our anniversary and requested a special experience. However, it was clear they hadn’t taken note. The staff seemed indifferent, and the customer service was poor. Ambiance: The ambiance was nothing like what they advertised. If you’re looking for a place to relax, eat, drink, and have a conversation, this isn’t it. The music was so loud I had to shout to be heard, making it impossible to enjoy the evening. The dim lighting and cramped atmosphere made it feel more like a den than an upscale restaurant. Definitely not a venue for celebrating a special occasion. Food: The food was disappointing. Saaya claims to serve Mediterranean cuisine, but they couldn’t even get the basics right. The salad was not fresh, and the falafel was burnt and overly salty—I had to send both back. While the rest of the dishes were passable, they didn’t reflect the quality you’d expect from an “upscale” restaurant. Honestly, I’ve had far better Mediterranean food at small local eateries. It felt like the chef lacked experience in Mediterranean cooking. Drinks: I ordered the Watermelon Heatwave, a tequila-based cocktail, but it was more like sparkling water with a hint of watermelon. There was no detectable alcohol, and the drink was a huge letdown. Price: Even after returning two dishes, the price for three items was exorbitant. Given the poor quality of the food and drinks, it was absolutely not worth the cost. Overall: Saaya is not an upscale restaurant, despite its carefully curated social media images and loud music. The experience was a complete disappointment and ruined our anniversary celebration. I couldn’t wait to leave. It’s definitely not worth the time or money.
   

   SaayaResponded 3 days ago

   Abhishek – Thank you for choosing Saaya Dallas for your anniversary celebration. It's disheartening to know the experience didn't align with your expectations, as creating memorable experiences for special occasions is important to us. We value your detailed feedback regarding the service, atmosphere, and menu offerings. We hope to have the opportunity to provide you with a more delightful experience in the future. Thank you.
   

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2. H

   Hana

   Kansas City

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Andrea our server made our experience wonderful ! She was amazing we will be back
   

   SaayaResponded on 25 November 2024

   Thank you so much for taking the time to leave a thoughtful review! Our team strives to deliver a great dining experience for all of our guests and we welcome you back soon.
   

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3. K

   K

   Sacramento

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I highly recommend Saaya great atmosphere. I’ll definitely be back
   

   SaayaResponded on 21 November 2024

   Thank you for your glowing recommendation, and we hope you stop by again soon!
   

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4. N

   Nida

   Dallas

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It's an extremely noisy place. Food is not good at all. Won't recommend it.
   

   SaayaResponded on 22 November 2024

   Nida - Thank you for dining at Saaya Dallas. We aim to provide an enjoyable atmosphere and delicious food, and it seems we didn't meet those expectations during your visit. We appreciate your feedback as it helps us refine our guest experience. Thank you.
   

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5. J

   John

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Everything was great, the music was a bit loud. I couldn't hear my server. Other than that, no complaints.
   

   SaayaResponded on 22 November 2024

   Thank you for your feedback. We're so happy we could deliver on a lovely experience. We look forward to serving you again sometime soon.
   

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6. K

   Kristina

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Irs my 3rd time here and I hadn’t experienced so majy flys around my food. It got to be annoying.
   

   SaayaResponded on 21 October 2024

   Kristina – Thank you for returning to Saaya Dallas. We apologize for the inconvenience caused by the flies during your visit, as providing a comfortable and enjoyable dining experience is our goal. Your feedback is important to us, and we hope to have another opportunity to impress you in the future. Thank you.
   

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7. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   They served lamb that taste like hamburger patties, they lie about serving lamb when it’s actually hamburger beef. The food was warm not hot, the waitress act like she had no patience for a party of 12 we felt rushed to order. And we also felt rushed to leave. We were dressed nice for my daughters birthday we didn’t cause confusion or commotion we weren’t loud we were just dining and enjoying each other so I don’t know why we were rushed. Lastly we were overcharged, the waitress overcharged us on her automatic tip and she put extra food we didn’t even order on our ticket. My family and I won’t ever go back the aesthetic was nice and that was it.
   

   SaayaResponded on 14 October 2024

   Hi – Thank you for dining at Saaya Dallas. We're glad to know you appreciated our venue's aesthetic. We offer several dishes featuring beef, and our Kofta Kebab is made with both lamb and beef. Your feedback is important, and we will review it with our team as we strive to enhance our guests' experiences. Should you return in the future, we hope to serve you with the memorable dining experience you deserve. Thank you.
   

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8. g

   giselle

   Chicago

   1 review

   5.0

   1 review

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Duygu was very nice and helped with our great experience
   

   SaayaResponded on 14 October 2024

   Thank you for your kind words! We strive to create a memorable experience for all our guests, and we hope to see you soon.
   

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9. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole experience was great. The hostess was so sweet and had our table was ready promptly. Our server, Duygu was so good. I haven’t had service that good in forever. We were here for my best friends bachelorette and our server made sure we always had what we needed/wanted. The drinks always came out super fast and the food only took like 10 minutes to arrive. We started the night at the table then moved to the karaoke pod afterwards. It was such a cute and fun experience. Even tho the pods were pretty far from our servers section she still made sure she was constantly checking on us and getting us what we needed. Overall it was such a good experience and I’m so thankful my bestie had the best bachelorette. Thank you Duygu you’re the best!
   

   SaayaResponded on 8 October 2024

   Thank you so much for taking the time to leave a thoughtful review! Our team strives to deliver a great dining experience for all of our guests and we welcome you back soon.
   

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10. P

    Porscha

    St. Louis

    4 reviews

    4.0

    4 reviews

    Dined on 30 September 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Really good vibes.. drinks could be a bit stronger or more value but over all the ambience and staff made up for it
    

    SaayaResponded on 1 October 2024

    Our team is grateful we could exceed your expectations and we hope to welcome you back soon. Thank you.
    

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