Salt & Ash - Halifax

Review summary

1. E

   Elizabeth

   Montreal

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We've been to Salt & Ash in the past and have enjoyed it. We were a table of 8 - family gathering. Our waiter was terrible. I'm not sure if this was one of his first shifts or not. The service was slow and inconsistent. He spilled a full glass of red wine all over my sister - top of head and soaked her clothes. Her husband was also splashed but nearly as bad as my sister. We had to be moved to another table. The wrong drinks were brought to the table, our food came out very slowly. He seemed very overwhelmed and then very nervous. My sister in law ordered a second beer and the waiter brought her beer and another one for my husband, that he didn't order. I was paying for my husband and I and I'm not sure if that second beer was on the bill or not. Overall it wasn't a pleasant experience. I suspect that both of my sisters and their husbands won't return. My sister-in-law and her daughter found their food good but again, the service was super slow. We will give it another chance and hopefully will get a different server.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thank you for sharing your feedback - we sincerely apologize for the experience you had during your visit. We understand how frustrating it must have been, especially with the service issues and the incident with the spilled wine. This is certainly not the level of service we try to provide, and we deeply regret what happened to your sister and her husband. Rest assured, we will be addressing these issues with our team to ensure more consistent, better service, and better training moving forward We’re grateful that you’re willing to give us another chance and truly hope your next visit is more enjoyable. Please reach out to us directly if there’s anything we can do to make it right. We value your patronage and hope to serve you better in the future. - The Salt & Ash Team
   

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2. H

   Hannah

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding food and customer service. Would highly recommend the Brothers meats pizza, fish and chips, cornbread & brussel sprouts. Would go back for sure!!
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thank you so much for your kind words Hannah!! We're thrilled to hear that you enjoyed some of our most favorite dishes - the cornbread is incredible! It means a lot to us that you had a great experience with both the food and our customer service. We can't wait to welcome you back for another visit! <3 The Salt & Ash Team
   

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3. K

   Keith

   Manitoba

   2 reviews

   3.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Menu changed for the worse. Service was poor. Very loud.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thank you for sharing your feedback Keith. We're sorry to hear that your experience didn’t meet expectations - we are constantly working to improve, and your comments about the menu, service, and noise levels are important to us. If you'd like to send us an email with some more feedback on the service you received or what in particular you did not like from our current menu we would love to be able to address these concerns to ensure the best possible experience for our guests. We hope you'll give us another chance in the future. Thank you - The Salt & Ash Team
   

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4. R

   Robert

   Manitoba

   3 reviews

   4.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The fish and chips have been elevated to a gastronomic experience.
   

   Salt & Ash - HalifaxResponded on 27 November 2024

   Thanks Robert! We're glad we could take you on such an adventure when you dined with us! We look forward to hosting you again soon. - The Salt & Ash Team
   

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5. Z

   Zoey

   Calgary

   1 review

   3.0

   1 review

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was fantastic and even gave us travel tips for Cabot Trail! We had to send our fries back because they weren’t hot, but the fresh ones were great, along with the donair sauce. The server handled it well and apologized. While we heard the pizza and chowder were excellent, we opted for the seafood boil for two on our first night in Halifax—it was good, but not outstanding.
   

   Salt & Ash - HalifaxResponded on 27 November 2024

   Hi Zoey! Thank you so much for the feedback - we're so glad that you received such wonderful service, that is incredibly important to us. We are always striving to improve, so if you wanted to shoot us an email through our website with some feedback on the Seafood Boil we'd be happy to pass it along to the kitchen. We are always looking for ways to better the experience for our guests - Thank you for taking the time to let us know about yours! We hope next time you're in we can knock your socks off. - The Salt & Ash Team
   

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6. S

   Stephanie

   Atlantic Canada

   3 reviews

   5.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Love this spot! Great energy and food. Been several times and happy to recommend
   

   Salt & Ash - HalifaxResponded on 22 November 2024

   We are always happy to have you Stephanie! <3 The Salt & Ash Team
   

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7. N

   Nick

   Atlantic Canada

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and value for the quality. Would highly recommend. Service was great & prompt. Atmosphere was on the louder side, but wasn’t an issue for us.
   

   Salt & Ash - HalifaxResponded on 21 November 2024

   Thank you for visiting with us Nick, and for sharing your kind words! It can definitely get a bit lively in here, especially on a Saturday! We hope to see you again soon! The Salt & Ash Team
   

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8. M

   Milt

   Phoenix

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   At first glance at the menu I was worried it was typical pub food in a restaurant setting so we skipped the appetizers. Had the shepherds pie for 2 and was impressed by the quality and flavor. Next time I won’t skip the appetizers because this place deserves a return visit.
   

   Salt & Ash - HalifaxResponded on 21 November 2024

   Hi Milt! We're so happy you found something you loved. Next time you come visit I highly suggest the Onion Tater Tots to start, they're to die for! We will pass along your kind words to the kitchen! Thanks - The Salt & Ash Team
   

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9. A

   Anna

   Atlantic Canada

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Love this spot so much! Great food and ambience. Docked a few stars because the fire wasn’t going on a windy night in November. I’m sure there was a reason!
   

   Salt & Ash - HalifaxResponded on 21 November 2024

   Thanks for the kind words Anna! We have recently had our fireplaced fix, so the next cold blustery night we definitely recommend cozying up beside it! :) We hope to see you again soon! The Salt & Ash Team
   

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10. N

    Nour

    Atlantic Canada

    1 review

    5.0

    1 review

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing ambience, great good and friendly staff. definitely will visit again and again!
    

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