Saltgrass Steak House - Tyler

Review summary

1. D

   Doug

   East Texas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We hadn't been to Saltgrass in a long time and my expectations were high because it was one of my favorite restaurants. This visit was disappointing. The server was nice but the service was very slow. We were there for 2 hours and not because we sat and visited extra long after the meal. The order wasn't quite right when delivered and some (not all) of the food was cold. The music was a little loud when we first got there but we must have gotten used to it because it didn't bother us later. This was a splurge night which we hardly ever do. For 5 adults, our bill was $250 (no alcohol). I still tipped 20% because it wasn't the servers fault, the kitchen was just that slow. To spend that much money ($300), you expect the highest service and the highest quality, hot food. It just wasn't what I remembered. No one in our party was happy with their meal overall (some parts were very good). Probably won't be back.
   

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2. T

   Tyler

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was another great experience at this Salt Grass location. The perfect night when I was craving a hot steak on a cold day. I had the T-Bone, and it was cooked just as ordered. We had a group of 3, and the timing of food delivery and waiter presence was ideal. I will be returning here.
   

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3. P

   Pamela

   Austin

   17 reviews

   5.0

   17 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dining on Christmas Day at lunch. The staff did an excellent job handling the crowd. We had reservations, arrive 10 minutes early, got checked in and were Calle for our table at the exact time of the reservation. Our serve, Jayda, came over promptly, offered drinks and/or apps. We ordered drinks, the entrees. Salads took a while to come out and we found out our server had been burned on her arm. We patiently waited and a few minutes later she was back, saying all was good. She continued to do a fabulous job waiting on her tables. Food was delivered hot and fresh. The kitchen had to have been busy with the crowd they were serving. We had an excellent meal. Best to Jayda, too, for healing. She's a tough one! Salt Grass is lucky to have her on the team!
   

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4. K

   Katie

   East Texas

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a great time on Christmas Day. Our server was great. We had an issue with one of our appetizers not coming out until our meal but they comped it and our server was very apologetic. It’s Christmas, it was no big deal to us considering how busy it was. If you don’t make a reservation you’re probably waiting at least an hour. Food was amazing!
   

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5. N

   Neilicia

   VIP

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meagan was the manager and Emily was our server. We made reservations a couple of weeks in advance of Christmas Day to accommodate our large family. They made sure that we had a table set and had a wonderful experience. The food was perfect and it did not take long to be served. Thank you so much, Meagan And Emily for making our day so special. 
   

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6. M

   Mark

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I had fried shrimp, the flavor was good, but they were a little over cooked.
   

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7. C

   Christine

   East Texas

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was our first time at Saltgrass. The food was excellent, although they we had ordered a shrimp cocktail and had to cancel that order, as they discovered they were out of cocktail sauce. It was very busy since it's a holiday, but the waiter was very courteous and our food was delicious.
   

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8. A

   Amy Elizabeth

   East Texas

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service is excellent. We are always recognized when we arrive. The seat we like the most is in front of the fireplace. As I'm in a wheelchair, it makes it easier for the server and the person who is with me.
   

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9. D

   David

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Went for Thanksgiving meal. Very well prepared traditional meal. Excellent service from our waiter.
   

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10. C

    Carol

    East Texas

    2 reviews

    5.0

    2 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent service great. Will definitely come back
    

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