Saltine

Review summary

1. K

   Katie

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The dessert orb was amazing! And the scallops were delicious
   

   SaltineResponded 3 days ago

   We're delighted you loved the dessert orb and found the scallops delicious—they’re definitely guest favorites! We look forward to serving you again soon.
   

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2. MM

   MitziM

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Thanksgiving Dinner here because we were visiting my daughter. The service was fantastic and the food was amazing! We had a wonderful meal, there were five of us and it was relaxing and we thoroughly enjoyed our time at Saltine!
   

   SaltineResponded 5 days ago

   Thank you for spending your Thanksgiving with us and for sharing such wonderful feedback! We’re thrilled to hear that you and your family had a fantastic meal and enjoyed a relaxing and enjoyable time together. It means so much to us to be part of such a special occasion. We look forward to welcoming you back for more memorable meals in the future!
   

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3. h

   hollin

   Washington DC

   236 reviews

   vip
   3.0

   236 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   First of all, we have eaten at Saltine many times before over the years so I want to put this review in context. We came here for Thanksgiving dinner. I ordered the Thanksgiving special entree dinner which included dessert. The portions of each item were small for the price but they were tasty. The food was lukewarm though. The dessert came and it was a substitute for the advertised pumpkin pie. This was a problem because the server was aware that I was choosing the special entirely for the dessert. I expected that when I placed the order a serving of the dessert would be set aside. To make matters worse the server was extremely cavalier about it. The manager of the restaurant was called to address it and she was very helpful and adjusted the bill but we realized later that we were charged a tip on the full amount and it was the server’s fault in my opinion because she didn’t do her job well in the first place but she got a substantial tip anyway. The general atmosphere of this restaurant as an upscale restaurant for business people has declined significantly since we last ate there in the summer of 2022. I hope the restaurant will return to their previous level of professionalism and commitment because downtown Norfolk needs Saltine to be top notch again.
   

   SaltineResponded 3 days ago

   Thank you for sharing your feedback and for being a loyal guest over the years. We're sorry your Thanksgiving experience didn’t meet your expectations. While we’re glad you enjoyed the flavors of the food, we regret the issues with portion size, temperature, and the dessert substitution. We also apologize for how the situation was handled and understand your frustration. We appreciate your feedback and are committed to making improvements. We hope to welcome you back soon and provide the exceptional experience you deserve.
   

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4. G

   G William

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent*fresh* seafood. Pleasant ambience. Server was charming - smooth, courteous & prompt. Valet parking is available & hassle-free.
   

   SaltineResponded 5 days ago

   Thank you for your kind words! We’re delighted to hear you enjoyed the fresh seafood, pleasant ambiance, and hassle-free valet parking. It’s wonderful to know that your server’s charm and attentive service added to your experience. We look forward to welcoming you back for another excellent visit soon!
   

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5. C

   Catherine

   Washington DC

   36 reviews

   vip
   5.0

   36 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely Thanksgiving lunch. The hostess was kind enough to find us a quiet corner booth that was perfect for four seniors, especially our 92 year old mother. Bruce, our server was attentive without being intrusive. We all had fresh fish that was perfectly prepared and delicious.
   

   SaltineResponded 5 days ago

   Thank you for spending your Thanksgiving with us and for sharing such a heartwarming review. We’re so glad our hostess was able to find the perfect spot for your group, and that Bruce’s attentive service made your meal even more enjoyable. I’ll be sure to pass along your kind words to him, the hostess, and our kitchen team—they’ll be thrilled to hear your appreciation. We’re delighted you enjoyed the fresh fish and had a lovely dining experience. We look forward to welcoming you and your family back for more special moments in the future.
   

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6. M

   Meaghan

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great atmosphere. I can’t believe we haven’t been here before
   

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   SaltineResponded 5 days ago

   Thank you for your kind words and for sharing your detailed experience with us! We’re delighted to hear you enjoyed the delicious food, cozy atmosphere, and thoughtful seating arrangements. It’s great to know that these small details contributed to making your visit special. We’re especially thrilled that Josy provided such wonderful service with her knowledge, recommendations, and perfect balance of professionalism and friendliness. I’ll be sure to share your kind words with her—she’ll be so pleased! We look forward to welcoming you back for another great experience soon and hope Josy will have the chance to serve you again.
   

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7. L

   Lynn

   Baltimore

   10 reviews

   5.0

   10 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Saltine is a great restaurant. The menu is large with many delectable options. The atmosphere is lovely and a great location near the waterfront.
   

   SaltineResponded on 26 November 2024

   Thank you for your kind words! We’re thrilled to hear you enjoyed our menu, atmosphere, and waterfront location. Your feedback means so much to us, and we’re delighted to know we could provide a great dining experience. We look forward to welcoming you back to Saltine soon!
   

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8. K

   Kylie

   Richmond

   1 review

   4.0

   1 review

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was sat immediately upon arrival, service was great. The she-crab was great, the Wanchese scallops were alright- although, very salty, and the passion fruit chocolate bomb was amazing.
   

   SaltineResponded on 26 November 2024

   Thank you for sharing your feedback! We’re so glad to hear you enjoyed the she-crab soup and the passion fruit chocolate bomb—two of our favorites. I appreciate your honest comments about the Wanchese scallops, and I’ll be sharing your feedback with our culinary team to ensure every dish meets our high standards. We’re delighted you had great service and hope to welcome you back soon for another enjoyable meal.
   

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9. B

   Bert

   Raleigh

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very small menu. Very few seafood dishes to choose from. I had the crab stuffed flounder special, and my wife had THE scallops. There was only one scallop item to choose from. I liked my meal. My wife so, so. The special cocktails were passable, not great. I opted for an old- fashioned for my second drink. If you're a foodie and are looking for risotto and Chilean seabass, go somewhere else.
   

   SaltineResponded on 19 November 2024

   Thank you for sharing your feedback with us. While I’m glad to hear you enjoyed the crab-stuffed flounder special, I’m sorry that your overall experience didn’t fully meet your expectations. We strive to offer a variety of dishes and cocktails to please a range of tastes, and I’ll be sure to share your comments with our culinary and bar teams as we continually look to improve. We appreciate your honesty and hope you’ll consider giving us another try in the future. If you do, please don’t hesitate to let us know how we can make your visit more enjoyable.
   

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10. J

    Joy

    Washington DC

    1 review

    5.0

    1 review

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Five star good service and great value. We have a n awesome experience.
    

    SaltineResponded on 13 November 2024

    Thank you for the five stars! We’re thrilled you enjoyed the service and found great value in your experience with us. We hope to welcome you back for another awesome visit soon!
    

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