Saltine

Review summary

1. PA

   PAINTER216

   Philadelphia

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was very good , nice selection of seafood and steak. The only thing we didn’t like were the vegetables on our entrees. Some bitter greens on mine and strange calliflower on my husband’s. Drinks and wine were fine, but our favorite thing in the meal were the delicious Oysters Rockefeller. Nice place conveniently located right in the Hilton hotel where we were staying.
   

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2. J

   Jacob

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Short ribs were the best I have ever had! Can’t wait to try them again!
   

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3. C

   Calvin

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Some of the cocktails were too sweet for my taste. Food was good, loved the scallops. Fig dessert had a great texture but something gave it a breakfast sausage taste. Food presentation was amazing as usual. This cocktail dinner was fully booked and very loud. This was my second cocktail dinner at Saltine the first one had tequila cocktails paired with tropical and heat flavored courses. Loved the food and cocktails at the first dinner better than this one, but had no real complaints with the food at either dinner just one was better than the other. The staff is extremely friendly and professional.
   

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4. B

   Benzina

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love to attend these Beer and Cocktail Dinners, well worth the money. Perfect for Date night
   

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5. M

   Maggie

   Richmond

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant and the food was great. Fresh and unique recipes and cocktails. Bryan, our waiter, was wonderful, attentive and explained everything we had questions about. Very personable. We will be back.
   

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6. J

   Janet

   VIP

   Richmond

   19 reviews

   4.0

   19 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I like to go here for the lobster roll and clam chowder. Always a nice lunch.
   

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7. K

   Katie

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The dessert orb was amazing! And the scallops were delicious
   

   SaltineResponded on 2 December 2024

   We're delighted you loved the dessert orb and found the scallops delicious—they’re definitely guest favorites! We look forward to serving you again soon.
   

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8. MM

   MitziM

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Thanksgiving Dinner here because we were visiting my daughter. The service was fantastic and the food was amazing! We had a wonderful meal, there were five of us and it was relaxing and we thoroughly enjoyed our time at Saltine!
   

   SaltineResponded on 30 November 2024

   Thank you for spending your Thanksgiving with us and for sharing such wonderful feedback! We’re thrilled to hear that you and your family had a fantastic meal and enjoyed a relaxing and enjoyable time together. It means so much to us to be part of such a special occasion. We look forward to welcoming you back for more memorable meals in the future!
   

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9. G

   Gerardo

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The server and service were fantastic. The food tasted great, especially the she-crab soup. I think our server's name was Sam.
   

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10. h

    hollin

    Washington DC

    236 reviews

    3.0

    236 reviews

    Dined on 28 November 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    First of all, we have eaten at Saltine many times before over the years so I want to put this review in context. We came here for Thanksgiving dinner. I ordered the Thanksgiving special entree dinner which included dessert. The portions of each item were small for the price but they were tasty. The food was lukewarm though. The dessert came and it was a substitute for the advertised pumpkin pie. This was a problem because the server was aware that I was choosing the special entirely for the dessert. I expected that when I placed the order a serving of the dessert would be set aside. To make matters worse the server was extremely cavalier about it. The manager of the restaurant was called to address it and she was very helpful and adjusted the bill but we realized later that we were charged a tip on the full amount and it was the server’s fault in my opinion because she didn’t do her job well in the first place but she got a substantial tip anyway. The general atmosphere of this restaurant as an upscale restaurant for business people has declined significantly since we last ate there in the summer of 2022. I hope the restaurant will return to their previous level of professionalism and commitment because downtown Norfolk needs Saltine to be top notch again.
    

    SaltineResponded on 2 December 2024

    Thank you for sharing your feedback and for being a loyal guest over the years. We're sorry your Thanksgiving experience didn’t meet your expectations. While we’re glad you enjoyed the flavors of the food, we regret the issues with portion size, temperature, and the dessert substitution. We also apologize for how the situation was handled and understand your frustration. We appreciate your feedback and are committed to making improvements. We hope to welcome you back soon and provide the exceptional experience you deserve.
    

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