Sanremo The Italian Restaurant & Oyster Bar

Review summary

1. J

   Jac

   Bath

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 2 hours for a starter 45 minutes for a round of drinks Decided to walk out and eat elsewhere
   

   Sanremo The Italian Restaurant & Oyster BarResponded 1 day ago

   Dear Jac, We sincerely apologise for the unacceptable wait times and your decision to leave. This is not the experience we aim to provide, and we deeply regret the experience you endured during the valentine weekend. Please contact us directly at our email via sanremobath.co.uk so we can address this and make it right. I look forward to hearing from you.
   

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2. J

   Jarryd

   London

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Restaurant was quite clearly overbooked. Staff seemed very overwhelmed with the amount of people. Reservation was at 18:45 we waited ages for drinks and only received our food at 20:40. Feel for the wait staff as they took the brunt of other patrons walking out due to the wait. Communication could’ve helped with reassuring patrons that food was on the way or whatever the hold up was. Manager told us the bill was on the house due to the wait. All in all it wasn’t a great experience.
   

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3. N

   Nick

   Oxford

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Spent 1 and a half hours waiting for our food to be told the kitchen had missed the order, very frustrating as the restaurant is beautiful and we were looking forward to celebrating our anniversary.
   

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4. Y

   Yasemin

   Bath

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were mislead when we arrived at the restaurant thinking we would be sitting in the main room as advertised. However, when we arrived we were led past all the nice tables and taken to a smaller poorly decorated room which resembled a Wetherspoons. The room had clearly been over cramped to maximise profits as we had waiters shoving behind our chairs to get to the bar and to bring plates back and forth which isn’t fair on the customer or the employees as it’s awkward for everyone. Although we were shocked we didn’t want to make a fuss, as it was Valentine’s Day (and also our anniversary which was noted on the reservation) and we had hoped the food would make up for it. This hope unfortunately was not realised as our starter turned up cold and tasted as if had been frozen and reheated. But, the arancini balls were very nice. I ordered a margarita pizza with olives for main which was inedible for the most part, the base was underdone and soggy. This meant I couldn’t eat it with my hands and I had to eat what I could with a knife and fork, dissecting the pizza to see what I could eat which I would not expect from a restaurant. My partners carbonara was okay, but nothing special and he thought could’ve been cooked using a store bought mix. One of the worst carbonara he’s ever had. Prior to our reservation we were excited to have some dessert but we couldn’t bear to be in that restaurant any longer and despite being clearly finished with the food we had to wait for at least 10 minutes despite attempting to gain attention from the waiters to leave, leading my partner have to shout to one of the waiters. We requested the bill and card machine as soon as possible and after we had paid the waiter asked us if the food was to our liking despite most of one dish being uneaten and my partner described it as “okay” which the waiter didn’t pick up on or ask why it wasn’t to our taste.
   

   Sanremo The Italian Restaurant & Oyster BarResponded 1 day ago

   Dear Yasemin, Thank you for taking the time to share your experience with us. We are deeply sorry for the disappointment you encountered during what should have been a special Valentine’s Day and anniversary celebration. We regret that the seating arrangement, atmosphere, and food quality fell far short of your expectations and our standards. We would appreciate the opportunity to make this right and would like to invite you to contact us directly via our email at sanremobath.co.uk so we can discuss this further and we hope to have the chance to restore your faith in us. Kind regards
   

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5. S

   Sara

   Bath

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was rushed, main couses bought ot when still eating starters. There was no ambience as it was so busy and service people rushing everywhere. We arrived 5 minutes before our booking time and were immediately seated at the bar and told there would be a 15 minute wait. Draft Peroni was not chilled and the barman was not very welcoming. The food was well presented but nothing you couldn't cook yourself, lacked flavour and was stodgy. It may have been just the fact they were rushed as it was exceptionally busy as it was Valentines Day but it was a very disappointing experience .
   

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6. M

   Mark

   VIP

   London

   23 reviews

   5.0

   23 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely meal which was all the more impressive due to it being Valentine’s Day. Staff were incredibly attentive, food was excellent all round and they even made a vegan dessert for my fiancée. Finally unlike most restaurants in Bath this one actually had a buzz! Would highly recommend.
   

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7. T

   Tracey

   Bath

   2 reviews

   5.0

   2 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visited with my friend for her birthday. We both had pizza to eat which arrived promptly, beautifully hot and delicious. We had a break and then ordered the Pana Cotta for desert which was delightfully light and very tasty. Overall, we spent an amazing couple of hours eating delicious food and enjoying the ambiance of the beautifully decorated restaurant. The staff were very attentive but not overbearing and it was a very enjoyable experience. Would definitely recommend and hope to revisit soon.
   

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8. G

   Gemma

   Bath

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service, would highly recommend. One tiny thing was they served us double gins without telling us so a little shock when we received the bill.
   

   Sanremo The Italian Restaurant & Oyster BarResponded on 3 February 2025

   Hi Gemma, Thank you for your lovely review! We are so glad to hear you enjoyed the amazing food and service. We apologise for the miscommunication with the gins and will ensure our team provides clearer information in the future. We hope to see you again soon!
   

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9. D

   Daniel

   Bristol

   1 review

   1.0

   1 review

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Unfortunately, this needs to be a bad review. I don’t give these out lightly and after coming with my partner this evening expecting this to be a great experience, it really wasn’t. The service cannot be faulted however, the food was poor and overpriced. We ordered the food, within seconds the food was on our table (we can only assume this had been pre-made due to the time taken and the fact it was slightly cold). The lasagne, was just standard shop brought beef mince which we could have done our selves for half the price. The wine for a medium glass was also overpriced and highly marked up making 4x the amount for the same shop brought wine. All in all, the food was terrible and needs to be looked into both quality and trying to save time prepping meals and leaving them under a heater. This should be a luxury restaurant going off the prices. Sorry to give this negative review but this needs to be looked into
   

   Sanremo The Italian Restaurant & Oyster BarResponded on 3 February 2025

   Dear Daniel, Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations, and we truly appreciate your honesty. We are glad to hear that the service was to your satisfaction, but we are deeply concerned about your comments regarding the food and pricing. This is certainly not the standard we strive to uphold, and we would like the opportunity to address and rectify this matter. Could you please contact us directly at your earliest convenience? We would greatly appreciate the chance to discuss your experience further and make things right. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us. Kind regards Florian
   

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10. E

    Edward

    Bath

    1 review

    5.0

    1 review

    Dined on 30 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love this place, our favourite restaurant in Bath.
    

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