Sapphire Creek Winery & Gardens

Review summary

1. T

   Tom

   VIP

   Cleveland

   28 reviews

   5.0

   28 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance is unmatched. The restaurant is beautifully decorated for the holidays, but the setting is beautiful year-round. One of the meals was the short ribs with mashed sweet potatoes. The meal was delicious. Our appetizer of shrimp cocktail had very tasty large shrimp with a wonderful cocktail sauce. Bianca, our waitress, was attentive and professional who makes the experience special and personnel. She remembered our drink order from 2 weeks ago. Emily, the assistant general manager, greets us on every visit. She also makes each dining experience memorable. For all these reasons, we decided to celebrate our 51-year wedding anniversary at Sapphire Creek Winery.
   

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2. V

   Vittorio

   Cleveland

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Disappointing. The "French toast with maple syrup" listed on the menu doesn't actually come with maple syrup. It comes with a sugary goop that tastes like Aunt Jemima syrup. It's too bad, because in other respects the experience was pleasant. The ambiance was excellent, the French toast itself was tasty, and the service was good, even though they never offered to replace the fake syrup they served with something else, like honey.
   

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3. E

   Earlene

   VIP

   Cleveland

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service and food was great. My salmon was overcooked, but outside of that, we had appetizers, soups, entrées, and desserts even had some cocktails and all was superb! The service was great. I had someone who was in training and she did a great job. We went in the evening. I want to go back during the day so that I can see the outside because it looks as if it would be absolutely gorgeous during the daytime!
   

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4. G

   George

   VIP

   San Francisco

   34 reviews

   5.0

   34 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is my favorite place for brunch. It's a bit expensive but there is a huge variety of food options. I enjoy the ambiance here and I have always received excellent service. I always request to be served by Bianca. She's been our server for the past few years and has always provided fast,attentive service.
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   George, we are so glad to hear you love our brunch experience! Bianca is truly the best, so pleased to hear that you agree :) We look forward to seeing you again, hopefully soon! Kind Regards, Cheyenne General Manager
   

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5. S

   Susan

   VIP

   Cleveland

   40 reviews

   5.0

   40 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food, service and ambiance were so enjoyable and added to our birthday celebration. Our server was excellent and all staff were pleasant and helpful.
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Susan, thank you for your kind words! MJ is truly one of a kind and we are so glad to have her! We look forward to seeing you again for another unforgettable evening :) Kind Regards, Cheyenne General Manager
   

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6. P

   Peter

   Cleveland

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our server was nice and attentive. Steak frite and chicken Madeira was perfect. Nice holiday atmosphere. We really enjoyed our time there.
   

   Sapphire Creek Winery & GardensResponded on 21 December 2024

   Peter, thank you so much for your great review! Kayla is wonderful and we are glad you think so too!! We look forward to having you back for another unforgettable night :) Kind Regards, Cheyenne General Manager
   

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7. W

   Walter and Lisa

   Cleveland

   24 reviews

   4.0

   24 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Our first visit. The service was outstanding and the food was pretty good. We had a bottle of the sparkling Rose which was meh. The venue was cavernous, impersonal and loud. We were also seated directly beside the kitchen door which was very annoying. Probably won’t be returning but will stick with the sister location, Orchid House which is a far more charming venue.
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Walter & Lisa, thank you for your kind words, we are sorry the rose did not meet your expectations. We are completing a great deal of remodeling coming the New Year, we hope you get the chance to check it out! Kind Regards, Cheyenne General Manager
   

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8. d

   duane

   Cleveland

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food service and atmosphere were first class. We will return.
   

   Sapphire Creek Winery & GardensResponded on 21 December 2024

   Duane, thank you for your great review! We are so glad you had a great time and we are excited to see you again, hopefully soon!! Kind Regards, Cheyenne General Manager
   

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9. R

   Roberta

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on 18 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The ambience was exceptional. The staff was pleasant,however service was an embarrassment.. our server was new. This does not excuse lack of knowledge about the menu,house specials or even making sure that the table has spoons for the soup ordered. Please,management before putting a server on the floor,train them in the kitchen and front before servicing your customers. As far as the food, the chef must have been sick and not in the kitchen. The bread was obviously not fresh. I couldn’t even choke it down. Find a new supplier or use your day old bakery in a bread pudding or croutons, do not attempt to serve it again the next day. This was unacceptable. The compounded butters were over seasoned and sloppily presented. No other butter was offered.. our table water was not iced and lukewarm. The main courses, were beyond help. All four of our table were subpar. My fettuttine was mush,the shrimp was placed on the side of the plate instead of incorporated into the sauce and both the shrimp and lobster were rubbery,overcooked, truly embarrassing and cold. Short ribs were tough cold and over seasoned. The veggies also overcooked. Presentation was sloppy. Actually it showed lack of interest in the food itself.We were afraid to try dessert , would coffee come with a spoon and unspoiled cream? Management better look at the kitchen staff as it was embarrassing to see this level of poor product making it out to the table to begin with. I was trying different venues for a large function i am putting together. I had high hopes for this establishment from prior reviews, but unless the kitchen and management get their act together, this is not a place for your guests to experience, especially a once in a lifetime event All in all, a total failure on everyone. Just sad
   

   Sapphire Creek Winery & GardensResponded on 21 December 2024

   Roberta, thank you again for taking the time to speak with me further regarding your experience - we look forward to seeing you again, hopefully soon! Kind Regards, Cheyenne General Manager 440-543-7777
   

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10. J

    Jessica

    Cleveland

    1 review

    5.0

    1 review

    Dined on 18 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our first time at Sapphire Creek and we will definitely be coming back! The food was delicious, specifically the lobster gnocchi! Our server told us she was new, actually we were her first table ever, but she did a great job! The atmosphere was cozy and the decorations were beautiful! We are so glad we chose sapphire creek for dinner!
    

    Sapphire Creek Winery & GardensResponded on 21 December 2024

    Jessica, thank you for your kind review! We are glad you had such a great time, the patio is the perfect winter wonderland vibe! I will be sure to pass along the kind words to Maddie :) Kind Regards, Cheyenne General Manager
    

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