Sasso Italiano

Review summary

1. M

   Michelle

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good and had decent cocktails. However the service was terrible. We entered the venue for our booking, and there was very few people in the restaurant, and several staff standing around and talking to each other. We stood there for a couple of minutes whilst staff continued talking to each other, even after they looked at us, ignored us and continued their conversation. A staff member had to come out from the kitchen and prompt them to serve us. Their attention to us through the meal service was inattentive and slow, with one of the young servers giving attitude. Will spend my $500 elsewhere next time. Very disappointing, will not be back
   

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2. R

   Racquel

   Brisbane

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Was looking forward to trying this restaurant, love my Italian, however experience was extremely disappointing. We ordered 2 glasses of wine, prior to ordering our entree. After several minutes, probably at least 10, we asked to order our entrees. Entree came out, 2 dishes, separately. After the first we asked about our drinks, which they clearly had forgotten, as they pour the wine at your table. The mussel entree came with the bread sitting in the sauce, so half the bread was soggy and unappetising. One mussel was off, putrid in smell, that my husband had to spit it out. Reported to the waiter and were offered a free dessert. Mains weren’t any better. Squid ink seafood pasta sauce was almost identical to the sauce the mussels were in, dish was not enjoyable. Cannelloni was edible, however lacked full flavour and was similar to eating a microwaved dish. Free dessert was calzones and I didn’t enjoy them. Overall staff were inattentive, however nice when they were serving and the food completely underwhelming leaving my husband ill for the night. We will not be back and caution anyone thinking about visiting.
   

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3. OT

   OpenTable Diner

   Melbourne

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our 3 visit to Sasso. On our previous 2 experiences I would give this restaurant 5 stars…service and food. But on this 3rd visit it was very disappointing. The waitress left us longer than expected to take our food order (I think we had almost finished our first drink) our empty beer bottles were left on the table until we mentioned for them to be removed. Our Burrata came without bread or biscuits, when I asked a waiter walking past for some bread to go with it, he could not speak English! I understand I’m in an Italian restaurant, but still!? The main meals were good, but not as ‘wow’ as our previous experience. The waitress who initially looked after us seemed to have disappeared (even though I could see she was still there) we were lucky to get another waiter towards the end of the evening who saved the day. He was delightful. Bringing our twins who turned 20 that day a complementary tiramisu with a candle for their birthday. Overall an average visit to Sasso, and I unfortunately won’t be rushing back.
   

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4. C

   Charlee

   Gold Coast

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing from start to finish! High recommend Sasso Italiano!
   

   Sasso ItalianoResponded 5 days ago

   Ciao Charlee, Thank you for your review. We're delighted you enjoyed your dinner with us, we hope to welcome you back soon! With love, Team Sasso
   

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5. OT

   OpenTable Diner

   Queensland

   7 reviews

   5.0

   7 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favourite places to dine food and service is excellent
   

   Sasso ItalianoResponded 5 days ago

   Ciao, Thank you for your review. We're thrilled you enjoyed your afternoon with us, we hope to welcome you back soon! Grazie, Team Sasso
   

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6. M

   Mary Ann

   Las Vegas

   12 reviews

   5.0

   12 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is exemplary. And the variety is beyond expectation. We haven’t been so delighted with a restaurant in a long time. It’s probably not for a cosy romantic dinner but perfect for every other occasion. This is now my go-to place!
   

   Sasso ItalianoResponded on 18 November 2024

   Ciao Mary Ann, Thank you for your review. We're delighted you enjoyed your evening with us, we look forward to welcoming you back soon! With love, Team Sasso
   

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7. OT

   OpenTable Diner

   Brisbane

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, staff were only to happy to help with any request and they organised without prompting a birthday celebration which really made my wife's night.
   

   Sasso ItalianoResponded on 14 November 2024

   Ciao, Thank you for your review. We're delighted to hear you enjoyed your wife's birthday dinner! We loved celebrating with you, and hope to welcome you all back soon. With love, Team Sasso
   

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8. C

   Cecily

   Gold Coast

   2 reviews

   3.0

   2 reviews

   Dined on 8 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   So extremely hot inside aircon not great but otherwise lovely
   

   Sasso ItalianoResponded on 14 November 2024

   Dear Cecily, Thank you for your review. We're very sorry to hear your experience with us was below our usual 5 star standard! We appreciate your feedback regarding the aircon and have passed this onto management for review. We would love to hear more about your experience, and how we can continue to improve. Kindly email bookings@sassoitaliano.c om.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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9. J

   Jodie

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food staff and atmosphere. Being from out of town for work, very welcoming and gorgeous staff. Loved it ! All of it!!
   

   Sasso ItalianoResponded on 12 November 2024

   Ciao Jodie, Thank you for your review. We're thrilled you enjoyed your evening with us, we hope to welcome you back soon! Grazie, Team Sasso
   

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10. R

    Ruby

    Brisbane

    1 review

    3.0

    1 review

    Dined on 22 October 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Despite having booked a table, we had a 15min wait. After ordering drinks, my husband’s drink arrived in 5 mins while I had to wait 15mins. Same with desserts, after ordering there was a 15min wait. This was disappointing.
    

    Sasso ItalianoResponded on 30 October 2024

    Dear Ruby, Thank you for your review. We appreciate you taking the time to share your experience with us and are sorry to hear your evening did not live up to your expectations. Unfortunately, some times bookings run slightly over time, and while we do our best to ensure the table is ready, sometimes there are slight delays. A 15-minute wait for drinks and desserts is quite typical, as we prepare everything to order to ensure the highest quality. We're sorry to hear you were not made aware of any slight delays, and will ensure this is communicated clearly going forward. We would love to hear more about your experience and how we can continue to improve, please feel free to reach out at bookings@sassoitaliano.co m.au. Thank you kindly, Team Sasso
    

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