Gallery

Review summary

1. C

   Chase

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing as always! The remodel of the venue is a perfect fit for the space and if I'm back in London again, I will definitely be coming back. Thanks to Ione for making the night truly wonderful.
   

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2. G

   Graeme

   Angus

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Server was in training & lacked the level I would have expected only half glass of champagne to start, took away my teapot before finishing & my cake also took my husbands champagne when still some in the glass. When paying £40 for service I would expect better service.
   

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3. J

   Jean

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a lovely relaxing dinner , there seems to be much more space than when we would dine at the Fish Restaurant ..loved the trio who performed also and the staff were very attentive and so professional as you’d expect. We were pleased to see that area being put to good use as it always seemed empty in the evening once afternoon tea had finished and a wasted Space
   

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4. OT

   OpenTable Diner

   West Sussex

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Wanted to round off a day in London shopping. Food was amazing but service was so slow and our coffee arrived before our dessert!
   

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5. l

   lauren

   VIP

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about this experience was wonderful. The food, the staff, the tea, the beauty of the gallery and the hotel in general. 10/10 experience
   

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6. M

   Mithul

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We previously went the gallery back in 2022 and had hoped that the refurb would change the view not the excellent service we had previously received. Sadly we we wrong. Whilst the venue has had a major overhaul and update, the service has deteriorated. When we were served our scones we did not receive any butter, cream or jam. We asked one server for it and after 15 minutes of waiting we asked another server. 5 minutes later we received our condiments and another 10 minutes later someone came over with a pot of cream. When we asked for water, one server took our order went to the side of the bar had a conversation with his other colleagues for 5 minutes then disappeared for the rest of the night not returning with any water. We asked another waiter for water and he returned in 2 minutes with water. When we asked for a refresh in Teas, 20 minutes later someone came around with teapot that we thought was for us but it was not. We asked a server for our teas and 10 minutes later our teas arrived. 10 minutes after that someone came back with another 2 pots of the same requested teas. Our main waitress would disappear for half and hour at a time and we would be left to fend for ourselves. She failed to explain what was on our dessert plates and failed to explain the kids desserts.
   

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7. L

   Lisa

   VIP

   London

   13 reviews

   1.0

   13 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very very disappointing. We booked this for a special day out. We were seated and told we only had 1,5 hours at the table, - no welcome, no hello. Then they left us for 15 minutes before ordering and our first cup of tea and food arrived after we had been seated for 30 minutes without anything, even water. The waitress poured our tea and put the pots around the corner and dropped our food. We didn't see her again for a very long time despite our empty cups of tea and no way to pour it ourselves. When she finally poured tea it was cold and overly strong from sitting for ages. I asked if we could have some hot tea, and she responded with a very bad attitude. Eventually the manager came over on her own even though we didn't complain, realizing that we had been ignored. She apologized for the lack of service and took 50%off our bill. That was nice, and helped a bit, but we had a terrible day out, and it was meant to be a nice family day in London. By then the day was ruined. I will never go back again. I suggest others don't waste their special days out by going there
   

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8. S

   Scott

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic and special experience. Worth every penny.
   

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9. S

   Sarah

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Super disappointing This is our 4th time there- each time at Christmas and previously been excellent. Has been renovated which is nice however this time the service was absolutely terrible. Our children's food came out after we had finished all our sandwiches and cakes were arriving - as they had been waiting so long the children ate ours but wasted much of it as not to the same palate so we order some extra sandwiches to make up for the ones we'd missed however these took forever to come. No one topped up our drinks- my mother who is a very slow drinker even asked for more tea as no one bothered even after my husband and my teas had been empty for about 15 minutes. Even that took a while to arrive. They could easily have sold us all another glass of champagne is they had bothered to ask us. When we left my husband even had to go to the bar to ask for some more water as my daughter was so thirsty when we were leaving. Just basic!! The only saving grace for service was a delightful lady on reception who chatted to us whilst we got all of our coats from the cloak room. I genuinely left shocked had how poor the service was ... even at a basic restaurant I would have been disappointed. So sad as it had become quite a Christmas tradition. Previously when we went there was live Xmas music as well- this time just a piano which was fine but not the same atmosphere. Decorations still lovely.
   

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10. j

    jane

    Essex

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our hostess Antonia was wonderful. Very helpful, knowledgeable and friendly. The new decor is beautiful. Only slight complaint was paying £32.50 for a glass of fizz. We did have a lovely time though.
    

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