Serra by Birreria - Eataly NYC Flatiron

Review summary

1. C

   Christine

   Philadelphia

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We came for Christmas Eve lunch before a show. My daughter is gluten free and had a great meal at a different Eately so we figured we would be good here but when we ordered we inquired about gluten free options we were told they did not have any in the restaurant just downstairs. Seems very strange to have gluten free pasta and bread but not offer it at the restaurant. Then when my husband and I’s meal came out daughters did not. We waited a while and still nothing. The waiter came over and apologized and said it would be a little longer. We still waited and nothing. They were nice enough to drop off a plate of prosciutto but by the time her meal came we weee done with our meals and needed to get to our show. Food was good but not great and definitely not worth what they charge. Room was pretty but a big disappointment for our Christmas Eve outing considering. Luckily the show was fantastic.
   

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2. R

   Robert

   VIP

   Washington DC

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful experience and menu and highly recommend
   

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3. J

   Johanna

   VIP

   Greater Boston

   24 reviews

   1.0

   24 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   This was intended to be a special meal to celebrate my birthday, my sister’s M.Ed graduation, my godson’s 13th year. It was an incredible letdown. 1. They aren’t reading reservation notes, they didn’t know we were celebrating. 2. When to ordered they were out of one thing after another. No Pino Grigio, no bread, no candle in the special fondue appetizer they were promoting. 3. Service was rude and not hospitable. 4. My order was wrong 5. No attempt to celebrate all things we said we were celebrating. 6. The bill was incorrect. I was charged something that was not even on the menu. We were honestly incredibly excited to try Eately for our fun night in the city. It was one let down after another. It was a gift to my sister and godson and after the meal all my sister did was complain about how this was the worst experience. This could not have been more of a disappointment. Something that was supposed to be special was turned into a very bad experience.
   

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4. B

   Boon Chye

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The Christmas deco was nice but the place was too noisy. Food was average and so was the service. The service staff were too busy.
   

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5. d

   diana

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Early for res we had no prob waiting at bar but was told they would get us in early. Only to check again after 35 mins and they said they had to wait to res time as the dinner menu started. Meanwhile there were plenty of tables open the whole time to seat out full party. To only finally be sat at the 1st table when you walked in. Spoke again with hostess to then be moved to another table next to exterior entrance door with extreme draft. Service was ok. Food good but portion was small and family went to another place after to grab more. Drinks were great though.
   

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6. H

   Harnishap

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service! I wish they would have done something for my daughter’s bday.
   

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7. M

   Mert

   E. Tennessee

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The service and food was great. But coffee machine was broken and I had to go to find coffee from somewhere else
   

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8. F

   Frances

   VIP

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We ordered the focaccia bread and charcuterie board. Both were very good. We then ordered the butternut squash ravioli and the tagliatelle pasta with short rib. They were both just okay. Our waiter was not friendly. While the ambience is beautiful, the restaurant would not be our first choice when trying to decide where to eat in the future.
   

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9. O

   Olga

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was good and fresh, also environment will all Christmas decorations was fabulous. Unfortunately they ran out of Benedict eggs just before us. We also found food pretty costly, the brunch costed us 132 dollars. In general recommended
   

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10. B

    Brian

    VIP

    New York City

    8 reviews

    4.0

    8 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 3

    We had a lovely brunch and even though the staff was short- handed, everyone worked well to serve us. We were disappointed to learn that there was no coffee available and no eggs Benedict. Avocado Toast was impressive as well as the sausage.
    

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