ShadowRock

Review summary

1. C

   Cheri

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat in one of the outdoor gabazo/greenhouses, and it was so magical. We didn’t know those were n option, so we had a nice surprise there and it was quite magical. The food was excellent and the service was just as good. We highly recommend this place for a special occasion, or if you're just wanting a 5 star experience.
   

   1 person found this helpful

   Report
2. J

   Jennifer

   Cleveland

   3 reviews

   2.0

   3 reviews

   Dined on 7 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Overpriced for the meals received. Food was marginal at best. Very kind and courteous staff.
   

   Is this helpful?

   Report
3. E

   Enzo

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is awesome! The igloo is great place to celebrate!!
   

   Is this helpful?

   Report
4. j

   jacqueline

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on 7 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   Beautiful venue, delicious cocktails and food. Our sever let us sit there for 15 minutes, no acknowledgement and walked by about 10 times. The manager noticed we were being ignored and came over and got our drink order and offered a free appetizer. The waitress Bonnie then came by and said she didn’t know about us being seated in her section for 15 minutes. She didn’t the exact same thing to the next couple seated in her section. The manager noticed and then gave the second table to a different server. Poor parking choices if you are not a guest at the Hilton.
   

   Is this helpful?

   Report
5. g

   george

   Nashville

   4 reviews

   1.0

   4 reviews

   Dined on 17 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had reservations…got there early, not many people there. Never got waited on, so we left!
   

   Is this helpful?

   Report
6. T

   Terri

   Seattle

   6 reviews

   vip
   2.0

   6 reviews

   Dined on 31 August 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was fantastic. The manager brought out our food and dropped my fork on the floor. ( we were seated outside) he said he'd be back with a fork but never returned about 5 minutes later, Our waitress, who was outstanding, came by to check how our food was and brought my fork so I could eat.
   

   Is this helpful?

   Report
7. L

   Lucia

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on 25 August 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   This place has the worst food for such high prices. My brother’s wagyu burger was sooo bland! Not even the bacon had flavor. My ribs were also super bland. They had no salt. The side of corn with the ribs was definitely from a can. My stepdad’s salmon was the worst. I had one bite and it left such a bad taste in my mouth for the rest of the night. Spent almost $300 for such terrible food. Worst food in Sedona!!
   

   Is this helpful?

   Report
8. SP

   SteveP

   Cleveland

   1 review

   3.0

   1 review

   Dined on 4 August 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   My wife asked the manager and our waiter twice to bring a drink after 8 pm when a drink special activated. Waiter brought the drink at 7:55 and later billed us full price ( $9 more). Waiter asked if I wanted garlic butter on my steak. Sure. Didn’t get it when steak came. Charged $5 for that. Food was very good. Very beautiful night, nice location. Just very poor service. Not worth fighting over the $14 extra, just weak on their part.
   

   Is this helpful?

   Report
9. S

   Satinder

   Cleveland

   10 reviews

   5.0

   10 reviews

   Dined on 4 August 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely place & good food! A bit noisy but there was a party going on nearby. Food took a bit to come out too. However, the service was excellent and the staff was very friendly.
   

   ShadowRockResponded on 23 August 2024

   Thank you for your feedback and we look forward to seeing you again :) - Josh, Senior F&B Manager
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on 3 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great ambient and delicious food. The sever was very helpful and nice. There was live music, Holly Kirsten, and she was fabulous!
    

    ShadowRockResponded on 23 August 2024

    Thank you for your feedback and we look forward to seeing you again :) - Josh, Senior F&B Manager
    

    Is this helpful?

    Report