Shogun Japanese Steakhouse - Prince George

Review summary

1. K

   Katie

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food and excellent service! Great atmosphere
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 1 day ago

   Hello Katie, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing to us " Great food and excellent service! Great atmosphere" and also mentioning about Jasmine We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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2. S

   Susan

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently celebrated my mother-in-law’s birthday at Shogun, and it was an incredible experience! Jasmine, our server, was absolutely amazing—attentive, friendly, and efficient. Our chef (I regret not catching his name) was not only highly skilled but also very entertaining, keeping us engaged throughout the meal. The food was delicious and cooked to perfection, making the celebration even more special. Thank you, Shogun, for providing such a wonderful dinner experience. We’ll definitely be back for more memorable moments!
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 6 days ago

   Hello Susan, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing to us " Thank you, Shogun, for providing such a wonderful dinner experience. We’ll definitely be back for more memorable moments!" We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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3. J

   Janine

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my families first time to Shogun, Food was delicious. 100% enjoyed my birthday dinner thank you 🥰
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 6 days ago

   Hello Janine, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing to us " It was my families first time to Shogun, Food was delicious. 100% enjoyed my birthday dinner thank you 🥰" We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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4. J

   Josh

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very polite staff and the food was astounding and
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 6 days ago

   Hello Josh, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing to us "Very polite staff and the food was astounding " We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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5. B

   Brenda

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and service was good - the only concern for me was trying to get our server to understand that we were a party of 7, not 8 and that we needed an extra chair and place setting removed to make it comfortable. I had to ask him 3 times to do this. (The seating is always very tight at this type of event, with one person often on a corner setting so once the extra chair was removed it was very comfortable) Our meals was good, but our veggies were underdone and lukewarm (raw onion) and the chef was rather unengaged with the group. Overall, it was good but not what we usually experience at the Shogun.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 6 days ago

   Dear Brenda, Thank you for your feedback. We're glad you enjoyed the food and service, but we're sorry for the issues with the seating and the undercooked vegetables. We'll address these concerns with our team to improve our service. We also apologize for the chef's lack of engagement and will work on enhancing this aspect of your experience. We appreciate your comments and hope to welcome you back for a better experience. Sincerely, Shogun Japanese Steakhouse
   

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6. K

   Ken

   Vancouver

   1 review

   4.0

   1 review

   Dined on 21 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fun. We have turned it into a family Christmas tradition
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 7 days ago

   Hello Ken, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and writing to us "It was fun. We have turned it into a family Christmas tradition" We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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7. R

   Randy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is, hands down, one of the top restaurants in Prince George! The food is always amazing, the staff are fantastic and the fun chef at the Teppanyaki tables is one of the many reasons we will keep coming back. 10/10!
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 7 days ago

   Hello Randy, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings " This is, hands down, one of the top restaurants in Prince George! The food is always amazing, the staff are fantastic and the fun chef at the Teppanyaki tables is one of the many reasons we will keep coming back. 10/10! We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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8. J

   John

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was the worst experience I’ve had at Shogun restaurant. They ran out of lobster, very disappointed. The after dinner chef show was lame. I have been here many times over the years, sadly the whole thing is just going downhill. Definitely not what it was, probably the last time I have dinner here.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 7 days ago

   Dear John, Thank you for your feedback. I'm truly sorry about your recent experience at Shogun Restaurant. We regret running out of lobster due to high demand and that the chef show did not meet your expectations. We strive to provide an enjoyable and memorable experience for all our guests, and it's clear we fell short during your visit. Please know that we take your feedback seriously and will work diligently to address these concerns. We hope you'll give us another chance to provide the exceptional dining experience you deserve. Warm regards, Shogun Japanese Steakhouse
   

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9. s

   shawn

   Vancouver

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Jasmine, went above and beyond for our regular date night visit and made sure we had everything we needed. Our chef, Sung, made sure all parties at the table got their dietary preferences met. Our Godzilla order was melt in your mouth umami...as always.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded 7 days ago

   Hello Shawn, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and writing to us " Our server, Jasmine, went above and beyond for our regular date night visit and made sure we had everything we needed. Our chef, Sung, made sure all parties at the table got their dietary preferences met. We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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10. R

    Rian

    Vancouver

    2 reviews

    4.0

    2 reviews

    Dined on 13 December 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Great food! Great chef! Meh service. Atmosphere is just okay. Table wasn't set well and service was haphazard.
    

    Shogun Japanese Steakhouse - Prince GeorgeResponded 7 days ago

    Dear Rian, Thank you for taking the time to share your feedback with us. I'm delighted to hear that you enjoyed the food and appreciated our chef's efforts. However, I'm truly sorry to learn that the service and atmosphere did not meet your expectations. We strive to provide an exceptional dining experience, and it's clear we fell short during your visit. Your comments about the table setting and the haphazard service are particularly concerning, and I assure you that we will address these issues promptly. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back soon and provide you with the outstanding service and atmosphere you deserve. Warm regards, Shogun Japanese Steakhouse
    

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