Simone on Sunset

Review summary

1. F

   Fahad

   Houston1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst restaurant experience in Houston. Food was bad and cold. Service extremely horrible from the beginning to the end.
   

   Simone on SunsetResponded on 5 March 2025

   We are so sorry to hear about the negative experience you had! Unfortunately for reservations we only allow a 15 minute grace period and if you aren't there in that time, we do have to give up your spot, especially because it was an extremely busy night, we had to get other people seated. We do apologize for the inconvenience that caused for you and the poor experience you had.
   

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2. F

   Filip

   Austin4 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was slow, die to under-capacity or inexperience of staff We booked for slot at 8pm, got or meal at 10pm, which was an online ordered rib-eye as they had run out of steak… Creative solutions, willingness, but please don’t ruin people’s evening like that
   

   Simone on SunsetResponded on 4 March 2025

   We sincerely apologize for the complications you experienced during your visit. Unfortunately, even with as much preparation as we did for Valentine's Day, we were underprepared for the evenings' rush as well as training new staff at the time. Again, we are so sorry for the poor experience you had that evening.
   

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3. C

   Christine

   Seattle1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We booked a prepaid 3-course Valentine’s Day dinner at Simone’s and man - I was really looking forward to it. We were quickly and severely disappointed. We were seated immediately and then nothing - no one came by to offer us a drink, a water, take our order. We noticed that no one else in the room had drinks or food either. After about 30 minutes I approached the hostess to see what was going on and requested a refund as we were pretty set on leaving, but she grabbed who I assume to be a manager and he apologized and said he’d come to our table to take our order right away. He did - and then we STILL waited another 30 minutes for even a water to arrive. Yes, we sat there for an hour waiting for a water. Eventually everything came out and the food was okay, but not worth the price of the event or the disappointing experience. Others there were clearly frustrated too: some left, some never received one of the courses and had to request them multiple times, some people (including us) ended up receiving parts of our meal before others who had been there longer. If you’re putting together a special event like this, your service has got to be on point. Will not be back.
   

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4. J

   Jose

   Houston2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was tasty, music perfect , place has enough room and the seating is good. In order to get drinks I had to go to the bar for them seating on it. I don’t know if it was the lack of service or service in training … took an hour to get drinks and another to get food. It wasn’t too crowded. I’ll will give it another try … besides the service everything else was very nice. I’m hoping they got it together ❤️
   

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5. S

   Shane VIP

   Dallas16 reviews

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very poor all the way around. Valentines dinner. Small crowd. Fixed menu. Food was cold and tasteless. Wait staff appeared to have no clue as to what they were doing. 2.5 hours total experience and it was bad from beginning to end. Seriously it was like we were in an episode of Gordon Ramsey kitchen night mare. Do yourself a favor and do not go.
   

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6. C

   Chantel

   Houston1 review

   5.0

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everthing was great! The ambience, the food, our waitress-everything.
   

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7. A

   Aurash VIP

   Orlando1 review

   5.0

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great drinks, and great vibes. Perfect for date night.
   

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8. C

   Cherish

   Houston5 reviews

   5.0

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed sitting outside. The service was great. Happy hour specials were good for wine and food. Also like that happy hour goes to seven.
   

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9. M

   Marc VIP

   Houston24 reviews

   1.0

   Dined on 28 September 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We can't really comment on the food, ambiance, and the noise level. We didn't stay long enough to find out. We are relatively new to the neighborhood and had seen Simone's many times and had always said we wanted to try it. We made a reservation on Open Table for an outside table. We walked over and were there at our reservation time. We were a little confused where to go in. We walked past the outside tables into the bar area. One hostess opened the door for us as she was coming out but said nothing. We walked towards the bar area looking a little lost. The two guys behind the bar were cleaning glasses etc. and didn't acknowledge us. We stood there waiting to get someone's attention and one of the guys said "sit anywhere you want" without even looking up. We walked to the door to see if we could get the attention of the hostess. We stopped her and said we had a reservation for 7:30 - outside table. As the outside area was occupied she said " there may be a table in the front corner " and just pointed. There was 1 chair and no table. My wife and I looked at each other and decided to leave. We had been looking forward to an evening here. We would have been fine if someone had had the courtesy to greet us and say something- "hey we're a little busy, I understand you had a reservation and we'll get you seated as soon as we can." Just acknowledge your customers and let them know you're glad they are there. We just felt like the staff could care less if we were there or not. So we obliged them and left. Thus no comment on the food or noise level.
   

   2 people found this helpful

10. M

    Miranda

    Houston1 review

    5.0

    Dined on 14 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hidden gem located near Rice Village with fabulous cocktails and great menu items to pair.
    

    1 person found this helpful