Skysill Rooftop + Lounge

Review summary

1. S

   Susan VIP

   New York City174 reviews

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The service was non existent. Had to find the server to pay our bill. Loved the food. Credit card terminal was not working so he took the card downstairs which is not ideal. We were very disappointed
   

   Skysill Rooftop + LoungeResponded on 6 March 2025

   Thank you for your review, Susan. We apologize about your experience at Skysill last night. We've had an issue with our credit card ready which has definitely impacted and hindered service to a degree. However, we will always do our absolute best to accommodate guests and their needs or requests. We appreciate your honesty and hope you will give us another chance to provide the best service possible. Thank you, -The Westin Tempe
   

   Is this helpful?

2. J

   Jennifer VIP

   Phoenix26 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a beautiful place to watch the sunset but there wasn’t anyone to greet us or to give us a table that we reserved on Open Table when we got there so we ended up at the bar, unfortunately. They weren’t that hospitable at all which for bartenders in a place like this was rather surprising. They actually acted annoyed by having to acknowledge us and were not friendly.
   

   Skysill Rooftop + LoungeResponded on 6 March 2025

   Hi Jennifer, Thank you for taking the time to write a review. Though we love the 5-stars, it's unfortunate to hear you did not feel welcomed or cared for. I will make sure to address this with my service teams and managers to ensure the view matches the service. We appreciate your support and hope we get another opportunity to serve you again, -The Westin Tempe
   

   Is this helpful?

3. K

   Kawanna VIP

   Washington DC12 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I didn’t have any food just drinks and they were really good. I went when the weather wasn’t the best but it was still an amazing view, the heaters were out and the bartenders were amazing.
   

   Skysill Rooftop + LoungeResponded on 20 February 2025

   Thank you for your 5-star review of Skysill, Kawanna! Happy to hear you enjoyed the drinks from the bar. Just make sure to order food on your next visit. The Ahi Nachos are a must! Thanks again! -The Westin Tempe
   

   Is this helpful?

4. N

   Nina

   Las Vegas1 review

   5.0

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a fantastic time at this place! The food was really tasty, and my friends and I enjoyed every minute. The vibe was laid-back and welcoming, and the staff were super friendly, which made our experience even better. The atmosphere and decor were beautiful, creating a nice setting for our gathering. We’re definitely looking forward to coming back!
   

   Skysill Rooftop + LoungeResponded on 28 January 2025

   Hi Nina! Thank you for your stellar review of Skysill! We're so happy to hear that you were taken care of by our team and that you also enjoyed the food options. We appreciate your support and hope to see you upstairs again soon!
   

   Is this helpful?

5. M

   Michael

   Las Vegas9 reviews

   5.0

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great meal, in a very special, very cool space! Food was tasty & lots of great choices; views were spectacular! Highly recommend this place.
   

   Skysill Rooftop + LoungeResponded on 21 January 2025

   Thank you so much for reviewing us so highly, Michael! We're so happy to hear you had a great meal and even better look at the Phoenix view. We'll see you again soon! Cheers! The Westin Tempe
   

   Is this helpful?

6. T

   Taylor

   Phoenix2 reviews

   1.0

   Dined on 5 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was a tiny bar next to a pool. No outside seating. Very disappointed
   

   Skysill Rooftop + LoungeResponded on 20 February 2025

   Hi Taylor, Thank you for your feedback. We're sorry to hear you did not enjoy your time at Skysill Rooftop Bar and Lounge. Being in a hotel, we also have our pool upstairs on the 18th floor. However, we do offer plentiful seating at our 4 high-top tables and on our plethora of couches in our sunken lounge. We take very limited reservations and most seating happens on a first come first serve basis, so it is quite possible you could not find a spot for yourself. Nevertheless, we will always do our best to optimize seating for every guest of the hotel and outside guest we service at Skysill. Thanks again, -The Westin Tempe
   

   Is this helpful?

7. C

   Christopher

   Las Vegas1 review

   5.0

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic time here, highly recommend checking it out!
   

   Skysill Rooftop + LoungeResponded on 9 January 2025

   Thanks for checking us out and leaving a 5-star review of Skysill, Christopher! Can't wait to service you again! Cheers! Jennifer Director of Outlets
   

   Is this helpful?

8. D

   Daniel VIP

   Las Vegas8 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had a great evening at Skysill rooftop lounge and bar. Food was good especially tacos. Comfortable setting to watch sporting events and enjoy small bites and drinks with friends
   

   Skysill Rooftop + LoungeResponded on 9 January 2025

   Thanks for joining us at Skysill, Daniel! Happy to hear you attended one of our Football viewing parties and took advantage of our new menu. Can't wait to see you during Super Bowl! Warm Regards, Jennifer Director of Outlets
   

   Is this helpful?

9. W

   Warr’n

   Phoenix2 reviews

   1.0

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Apparently, there was a Winter Chalet pop-up set up by the Westin-and the booking agent set my slot for 3 o’clock start. there were no associates available to escort me to my reserved area and find out that the dining restaurant was not open for at least an hour. I went down to speak to customer service in the lobby. She tried to call her manager her manager, said she would call me back. I never received a call back and never attended the Winterfest pop-up really overrated. Make sure you check the time and date. Sunday seems like a slow bar day. No one was by the pool and the bar was not popping. It has been three days and I still failed to hear back from the management.
   

   Is this helpful?

10. A

    Angel

    Portland1 review

    4.0

    Dined on 18 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Overall a very good experience. My one recommendation is to have heaters around the tables and chairs. Since it is all outdoors and it get chilly after sunset.
    

    Skysill Rooftop + LoungeResponded on 10 January 2025

    Thanks for reviewing Skysill, Angel. We currently provide blankets for guests, but we understand this may not be the most effective in making our guests comfortable. We appreciate your recommendation and are working to find the best solution to keep our guests and team warm throughout the evening. Thank you, Jennifer Director of Outlets
    

    Is this helpful?