Smash Bar & Kitchen - Whitby

Review summary

1. A

   Adrian

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was excellent. I originally booked for 8:30PM but we got hungry and decided to try go in anyway at 7PM. They were very nice and had our table ready already so we were seated right away even though the restaurant was packed. They were very accommodating and servers were always with us throughout our stay. Downside was the food. Well found it very bland, lacking in SALT. The fried chicken sandwich was large and look good but the most prominent flavour was coming from the pickles. The fries on the side were bland as well. Overall, atmosphere was great.
   

   Smash Bar & Kitchen - WhitbyResponded 4 days ago

   Hi Adrian, Thank you for your review. We are so pleased to hear you enjoyed the service & everyone was attentive during your visit! We appreciate your feedback in regards to the food & will certainly discuss with our team to further improve. We hope you will give us another try in the future!
   

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2. B

   Brenda

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Appies and mains were amazing. Thought the Cathy's dessert would be awesome but will pass the next time. But will definitely go back again, great restaurant!!!
   

   Smash Bar & Kitchen - WhitbyResponded on 19 November 2024

   Hi Brenda, Thank you for your review! We are so pleased to hear you had a wonderful experience with us. Next time feel free to try out our Smash Donuts for dessert for something different! We look forward to seeing you again in the near future!
   

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3. K

   Krim

   Toronto

   1 review

   1.0

   1 review

   Dined on 15 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Unfortunately, the restaurant had one person servicing the entire restaurant including the bar. The manager on duty was nowhere in sight with efforts to support their staff and we were unable to experience their establishment. It was a huge missed opportunity on their part and first impressions mean everything, especially, when dining out is expensive and there is many diverse choices to choose from in the market. I also would have liked the hostess to explain this upon arrival, letting us know service would be disrupted but instead, led us to our table while we were left unattended for close to 15 minutes.
   

   Smash Bar & Kitchen - WhitbyResponded on 15 November 2024

   Hi Krim, Thank you for your review. We are displeased to hear of your experience with us. We can assure you this is not the level of service we pride ourselves in at Smash Kitchen & Bar. We will certainly discuss with our team members on yesterday evening to ensure something like this does not happen again. Were you able to partake in dining? How was your meal if you were? We would love to know further feedback & be able to offer you an opportunity to dine with us again in hopes of a more positive experience. We would kindly ask you reach out to us via email so we can resolve any issues with your night out. Looking forward to hearing from you.
   

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4. R

   Richard

   Toronto

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food and drinks. Will definitely return.
   

   Smash Bar & Kitchen - WhitbyResponded on 12 November 2024

   Hi Richard, Thank you for your review! We are so pleased to hear you had a wonderful experience with us. We look forward to your return in the near future!
   

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5. P

   Pina

   Toronto

   7 reviews

   4.0

   7 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   While, my food was great, I had the fish tacos and truffle fries (shared ) to start. Then I had the mixed greens salad (the acidity and tans of the dressing was exactly right) with the Cajun shrimp and a lovely decaf cappuccino to round off my dinner. My husband had the lamb rigatoni, not good… The sauce was too sweet almost undercooked, someone of Italian descent or married to someone of Italian descent would not like the sauce. the smash donuts or average at best.
   

   Smash Bar & Kitchen - WhitbyResponded on 12 November 2024

   Hi Pina, Thank you for your review & feedback. We will certainly pass along to our team to further improve. We are happy to hear your meal was enjoyed & service was good! Thank you & we hope to see you in the near future.
   

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6. S

   Sujatha

   Toronto

   6 reviews

   2.0

   6 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Coffee was not hot or taste good. Smash french toast fully sugar coated. Average breakfast, find Unionville location much better. Too dark inside
   

   Smash Bar & Kitchen - WhitbyResponded on 4 November 2024

   Hi Sujatha, Thank you for your review. We are displeased to hear you did not have a wonderful experience with us. Our Smash French Toast is cinnamon sugar coated but we could always do it on the side for you in future if you prefer it less sweet. If you are ever unhappy with your meal or beverage, we always urge our guests to let us know while dining so we can correct it for you! We hope you will give us another try in the future.
   

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7. S

   Sarah

   Toronto

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bridget was by far one of the best waitresses we have ever had at a sit down establishment, She made sure that we were very well looked after and the service was very quick.
   

   Smash Bar & Kitchen - WhitbyResponded on 4 November 2024

   Hi Sarah, Thank you for your review. We are so pleased to hear you had a wonderful experience with us. We will 100% pass along the kind feedback to Bridget!! We look forward to seeing you & your group again in the near future.
   

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8. A

   Alex

   Toronto

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was unreal.. soooo gooood! And the server was so kind and polite! She just knew when to come in and get us drinks without asking. The food was hot and sooo tasty!
   

   Smash Bar & Kitchen - WhitbyResponded on 4 November 2024

   Hi Alex, Thank you for your review. We are so pleased to hear you had a wonderful experience with us. We will be sure to pass along the kind feedback to our kitchen team & your server! We look forward to seeing you again soon!
   

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9. D

   Denise

   Toronto

   6 reviews

   4.0

   6 reviews

   Dined on 1 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Girls night, we had a great time. My meal was very tasty!
   

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   Smash Bar & Kitchen - WhitbyResponded on 4 November 2024

   Hi Denise, Thank you for your review! We are so pleased to hear Girls night was a hit & we got to be a part of it! We look forward to seeing you again in the near future.
   

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10. K

    Karina

    Toronto

    11 reviews

    vip
    1.0

    11 reviews

    Dined on 19 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We made reservations with the hope to come for dimmer and watch the Leafs game. We arrived the Leafs game was beginning and as we sat down American College Football was put on all of the screens. Manager refused to change. We left and won't be back.
    

    Smash Bar & Kitchen - WhitbyResponded on 21 October 2024

    Hi Karina, Thank you for your review. We apologize that we were unable to change the channel; the football game was requested by existing guests in the building first so we did honour their request. Unfortunately we were experiencing issues with our sources & were unable to put the channels on multiple tables. This has since been resolved. We hope you will give us another try in the future to properly experience the food & service.
    

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