Smash Bar & Kitchen - Whitby

Review summary

1. M

   Mark

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was really slow but the staff were friendly. The food was meh, for the price.
   

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2. T

   Trisha

   Toronto

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service was great! The waitress and the entire staff attended to our needs which we appreciate! I felt the food was better before. During this recent visit, it felt like the food was lacking alittle bit off. For example, the toffee cake wasn’t warm…it felt like it was microwaved alittle. Our friend chicken sandwiches and truffle fries were good as always. They did mess up the order slightly when they brought our two truffle fries when actually we had one side of truffle fries and the other side was Mac and cheese. However, they corrected the issue quickly. I love the Mac and cheese but as it as a side, I felt like it could’ve been alittle bigger/more portion for an upgrade and for its cost. Other than that, it was good. Not the best as I had in previous visits but it was good overall.
   

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3. OT

   OpenTable Diner

   Toronto

   1 review

   2.0

   1 review

   Dined on 9 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   There was an eggshell in my meal. Thankfully, only 1
   

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4. C

   Crissie

   Toronto

   1 review

   1.0

   1 review

   Dined on 2 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was lacking, seating was terrible in a dark corner near the exit door, drinks took 30 mins to arrive, food was cold. The restaurant was not busy so none of this should have happened. We will not be returning. Very disappointed.
   

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5. P

   Pablo

   Toronto

   9 reviews

   3.0

   9 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   In general not a bad place. The food is really good, but altho the reviews we read had us expecting a more traditional pub, it really feels more like an industrial bar. One review said it was "cozy" - not by my definition anyway. Service was meh; once we were finished our meal it stopped - completely. We had to get up and wave someone down about an hour later to be served drinks. That's a big moneymaker miss for a restaurant. Nonetheless we had a good time. And get some heaters in there if your furnace can't keep up. I don't get cold, but I could be there without my coat on!
   

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6. C

   Carl

   Vancouver

   3 reviews

   2.0

   3 reviews

   Dined on 25 January 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service was very good. Helpful happy staff Food was terrible. The Mac and cheese was runny and cold despite being served in a skillet. The Caesar salad was a bowl of lettuce with some sauce, bacon and cheese thrown on top which meant you were just left with lettuce after a few bites. The Fried Crispy Chicken, which is their specialty, was nasty.... very thick with coating (like it was done twice?) and some pieces of chicken with catlidge still on them. Our server, at least, agreed and took the cost of the meals of our bill. Not going again!
   

   Smash Bar & Kitchen - WhitbyResponded on 27 January 2025

   Hi Carl, Thank you for your review. We are displeased to hear you did not enjoy your dining experience with us. We will certainly touch base with our kitchen team with your feedback in order to further improve. We will pass along the kind words to your server for the evening. We hope you will give us another try to explore some of our other menu options in the future.
   

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7. S

   Shanelle

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always go here! It’s a great place for dinner! Family or date night
   

   Smash Bar & Kitchen - WhitbyResponded on 27 January 2025

   Hi Shanelle, Thank you for your review. We are so happy to hear you always have a positive experience with us. We appreciate the continued support :) We look forward to seeing you again in the near future.
   

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8. R

   Robyn

   Toronto

   1 review

   3.0

   1 review

   Dined on 24 January 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   The service was the best part of the night. The food was subpar unfortunately. We have come here before and hoped to enjoy my daughter and husbands birthday. The food was bland and just not we were expecting. The waitress was amazing, she was polite, friendly and everything you want in a server. Hope it was just a bad night.
   

   Smash Bar & Kitchen - WhitbyResponded on 27 January 2025

   Hi Robyn, Thank you for your review. We are pleased to hear the service was up to par on your evening out with us! We are disappointed to hear the food was not up to your expectations this time around. As you have dined with us before, we know you know this is not the typical experience. We will touch base with our kitchen team to further improve. We hope to see you again for another try in the near future.
   

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9. E

   Emily

   Cancun

   2 reviews

   4.0

   2 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service was excellent, but the experience was dampened by how cold it was. We were seated near the door, and the constant flow of people coming in and out—sometimes holding the door open unnecessarily—made it extremely uncomfortable. Next time, I would definitely ask to be seated further away from the entrance. We mentioned the cold to our waitress, who kindly offered to move us. However, since we had already received our food, we decided to stick it out. Despite the chilly situation, they went above and beyond by offering us complimentary donuts, which was a really thoughtful gesture. Overall, the service was top-notch, and the food was decent. While the cold detracted from the experience, the attentive staff and their effort to make it right left a positive impression.
   

   Smash Bar & Kitchen - WhitbyResponded on 27 January 2025

   Hi Emily, Thank you for your review. We are so pleased to hear that your experience with us overall was wonderful! We will pass along the kind feedback to our team. In regards to the cold, we are sorry this happened. With it being a large, open space, the cold air certainly lingers which we are always working on finding a solution for- especially on those cold Canadian winter days. We appreciate you bringing it to our attention & are glad it was dealt with accordingly. We hope to see you again in the near future.
   

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10. L

    Lori

    Toronto

    49 reviews

    3.0

    49 reviews

    Dined on 17 January 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    Food was fine but nothing special. Good variety on the menu. Decor was a bit stark. Felt like I was in a factory. Service was attentive but food took a while to come. This was our first visit. Nothing was bad, just nothing special. Not sure if I’d go back.
    

    Smash Bar & Kitchen - WhitbyResponded on 19 January 2025

    Hi Lori, Thank you for your review. We are disappointed to hear you did not enjoy your experience with us. We will certainly pass along the feedback to our team in order to further improve. We hope you will give us another try in the near future.
    

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