Smashing Grapes - Columbia

Review summary

1. E

   Ernestine a

   Baltimore

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The ambience was lovely. The appetizers were great but minute portions. The main dishes- branzini was bland, the pasta dishes tasted like canned food. We wanted to try the desserts but after a 35 minute wait for our waitress to get our orders, after a 30 minute wait for the dessert menu, we decided to leave. It’s a no return for me. I wanted Christmas Eve to be special, but I give this restaurant a miss!
   

   Is this helpful?

   Report
2. D

   Delores

   Baltimore

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the service, food, and atmosphere were excellent. I’m so glad we chose to have our Christmas Eve dinner here!
   

   Is this helpful?

   Report
3. B

   Brenda

   VIP

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Nice ambiance, good food, but it took us a long time to get appetizers and main course on what appeared to be a light day. Not recommended if you have limited time for lunch.
   

   Is this helpful?

   Report
4. N

   Nana

   VIP

   Raleigh

   12 reviews

   2.0

   12 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Poor and very slow service. Took almost an hour before our waitress took our food order. We waited a while for our drinks also. Seems like the waitress was overwhelmed. We were celebrating my mother’s birthday and I made it a point to mention this on 2 separate occasions but they did nothing for her. She didn’t even get an acknowledgment or free dessert. Won’t be returning.
   

   Smashing Grapes - ColumbiaResponded 1 day ago

   Thank you for your review-we are so sorry to hear about this negative service experience with us, for which we can offer no excuse, and we appreciate you taking the time to let us know so we can address our team and improve. If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
5. k

   ken

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was terrible….poorly trained staff!!! Food was very good but, over priced
   

   Smashing Grapes - ColumbiaResponded 1 day ago

   Ken, thank you for your excellent review-while we are pleased to learn you enjoyed your meal, we are so sorry about the poor service. Thank you for taking the time to let us know so we can work hard to improve, and we hope to have the opportunity to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
6. K

   Kareem

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the atmosphere we were the first customers there. The manager (Andy) was helpful and pleasant to talk to. Our waiter was knowledgeable and paired us with great wine with our meals. Won’t be our last visit. Worth every penny.
   

   Smashing Grapes - ColumbiaResponded 2 days ago

   Kareem, thank you so much for your 5-star review! We are thrilled to learn that you enjoyed the exceptional dining experience we strive for and you deserve on your first visit, and we are so grateful to you for taking the time to share your positive experience & offer your recommendation! Thank you, and we can't wait to serve you again very soon! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
7. C

   Christina

   Baltimore

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food and drinks were great. The room was expectedly loud on a Saturday night, no problem for conversation at your table but difficult to hear staff. The service was apologetic but incredibly slow. Our foursome finished a bottle before our entrees arrived, our server didn't check in when food arrived and it was half thru our meals before we could wave them down to get a second bottle, which arrived when we were finishing entrees. 2 of our party ordered dessert drinks, which were similarly slow. Espresso arriving with us holding onto the last bite of cake to have it with, and having a pile of grounds in it. The overall vibe was hard to read. Pricing and drink and food quality align with a higher end, but service and overall vibes felt much more casual wine bar. I'll go again as a casual nice glass of wine and snacks or happy hour, but for dinner and bottles I'd hope for more personalized experience than constantly trying to get a drink.
   

   Smashing Grapes - ColumbiaResponded 2 days ago

   Christina, thank you for your review-while we are pleased to learn you enjoyed some aspects of your experience dining with us, we are sorry to hear that the service was so slow, and we appreciate you letting us know so we can address our team and improve. Thank you, and we hope to have the chance to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
8. J

   James

   Baltimore

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Smashing Grapes!!! I've had an amazing experience each time I've visited, and the service is always delightful. Our sever Ayana greeted my lady and I with a wonderful smile, an abundance of joy, and she was very professional. The food was delicious, and the ambiance was spectacular! Can't wait to visit again to try something different on the menu.
   

   • 

   Smashing Grapes - ColumbiaResponded 2 days ago

   James, thank you so much for your 5-star review! We are so happy to learn you have enjoyed a consistently wonderful dining experience with us on each of your visits, and we are so grateful for your recommendation! Thank you, and we look forward to serving you again soon! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
9. c

   charles

   VIP

   Washington DC

   104 reviews

   3.0

   104 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great selection of wine and spirits. Menu has a very nice choice of snack or lite bites to accompany a glass of wine or dinner selections with wine pairings.
   

   Smashing Grapes - ColumbiaResponded 2 days ago

   Charles, thank you for your review-we truly appreciate you taking the time to share your feedback and offer your insight so we can work hard to improve. Thank you for your continued patronage, and we will work hard to adjust and remedy some of these issues to prove we can offer you a 5-star dining experience! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
10. K

    Karen

    Baltimore

    4 reviews

    5.0

    4 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I took my husband there to celebrate his birthday. It was our first time there and we loved it. Our waitress was very knowledgeable of the menu and offered us some great recommendations. We were not disappointed. We will definitely be back.
    

    Smashing Grapes - ColumbiaResponded 5 days ago

    Karen, thank you so much for your 5-star review! We are so pleased to learn you enjoyed a wonderful first dining experience with us, particularly on such a special occasion!, and we are so grateful to you for sharing your positive experience & offering your recommendation! Thank you, and we look forward to serving you again soon! With Gratitude, The Team at Smashing Grapes Columbia
    

    Is this helpful?

    Report