Smugglers

Review summary

1. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was slow Coffee was cold Wrong dish was bought the first time Was served an end piece of steak that was overcooked
   

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2. C

   Cindy

   Calgary

   11 reviews

   5.0

   11 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were both outstanding . The relaxed ambience added to our experience. We thoroughly enjoyed our evening.
   

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3. J

   John

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The prime rib was great but the veg was not great. The mash potatoes tasted like they came out of a box. We both ordered lobster tail. One was mushy and spoiled and had to be sent back. 25.oo the other was so small it could have been a crayfish.. . It was our anniversary and it was very underwhelming.
   

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4. C

   Carolanne

   Calgary

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meals, service was excellent, meals served in a timely fashion, - I needed a gluten-free option and the server was well informed and able to make suggestions. Had no symtpoms after eating. Highly recommend
   

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5. K

   Kim

   Calgary

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I hadn’t been to Smugglers in several years and was looking forward to it but was sadly disappointed. Their signature prime rib tasted good but the sides and presentation were very basic and there wasn’t much flavour. Also their wine list was very limited. It used to be a treat to go to Smugglers - the food and the atmosphere were high end but they need to do some work if they want to regain that status as there is a lot of competition.
   

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6. RC

   RobC

   Calgary

   5 reviews

   3.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had reservations for 6:30 arrived on time and were seated right away. Ordered a couple cocktails and when she brought the drinks 6:45 we ordered appetizers and main course. Our appetizers Wedge salad and the marrow escargot came at 7:05. I thought the escargot came with sourdough bread. I asked the waitress and she said no it doesn’t. I left it there and didn’t push it. ( Go look at menu and it says sourdough as well) anyways our main course didn’t come for another hour 8:10 she said there was large groups and kitchen was backed up. Not my fault and didn’t offer to bring any bread or anything to help With our displeasure. So over food was great, kitchen service and over all management not taking care of issues. I will stick to the Keg for a quick steak prime rib dinner.
   

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7. P

   Paul

   Calgary

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Prime rib was supposed to be medium rare, it can out blue rare. Pork Ribs were mostly flank material that was tough and dry.
   

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8. G

   Graham

   Calgary

   1 review

   1.0

   1 review

   Dined on 6 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waited 25 minutes to get our drinks in a place that was less than half full. Waited a further 40 minutes and our meals were still not out even after 2 tables who came in after us and ordered similar meals had been served. The final atraw came when one of the tables who came in after us was paying to leave and our waiter who clearly didn't care said our meals would be out after the NEXT table was served. We paid for our drinks and left. Went to Wellingtons and got great service and a fantastic meal so all ended well.
   

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9. K

   Kyle

   Calgary

   2 reviews

   4.0

   2 reviews

   Dined on 5 November 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Ordered medium rare prime rib, however the first plate to come out was a medium well rib eye after sending back I got an extremely rare cut of prime rib and at this point didn’t have the patience to return it, due to the fact that my wife had finished her dish and I had finished everything else on my plate.
   

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10. B

    Bill

    Vancouver

    55 reviews

    vip
    4.0

    55 reviews

    Dined on 2 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    I have been to Smugglers on many occasions and the restaurant I would classify it in the top tier of restaurants in Calgary-always very enjoyable !
    

    SmugglersResponded on 6 November 2024

    Dear Bill, Thank you very much for your review and loyalty, we are looking forward to your return. Kind Regards, Jean-Michel
    

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