Sophie's @ The Dean Galway

Review summary

1. C

   Colleen

   Connacht

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   All was going well, food was nice until I found plastic in my dessert which was an eaton mess. Waitress apologised. Unfortunate mistake.
   

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2. OT

   OpenTable Diner

   Sydney

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb … food was exceptional , service was great beautiful place to dine overlooking Galway.
   

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3. M

   Mary

   Connacht

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was very tasty. We were a party of 6 (included 3 children). No children's menu but that was ok as children are older. Each party member had to order a main course. That was fine, however one member of the party would have liked to have ordered 2 starters instead as he liked the look of them more than the mains. We ordered desserts - very nice. Coffee was ok. A bit on the cool side and didn't have a creamy head. Overall, we enjoyed the occasion. It was a bit on the pricey side but it was a treat. Hope to return again during the summer - to get a view of the city in day light.
   

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4. L

   Lorraine

   Munster

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Very poor table service, we waited 20 minutes to get our food ordered and couldn’t get anyone attention during food which came out cold for condiments ect. Had to go up to bar to ask myself for them. When we were finished no one came down to ask us how it was or take up our food after fifteen minutes of being finished I had to go up and ask for bill after I had paid I went to bathroom and when I came back my partner was still there with the plates which means in that space of time no one had came to check on him. Poor experience in general
   

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5. R

   Roseann

   Connacht

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our New Year's Eve dinner at Sophie's. Waiting staff were really helpful, friend was coeliac and dairy intolerant and they were very knowledgeable and offered alternatives for her needs. Very much enjoyed our dining experience.
   

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6. P

   Paul

   Connacht

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, great staff and beautiful food. All with the backdrop of the Galway city lights. Visitors likened it to eating out in London.
   

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7. F

   Fidelma

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was top-notch. Service and good, can't fault anything
   

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8. G

   Gemma

   Westmeath

   3 reviews

   1.0

   3 reviews

   Dined on 24 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Unfortunately our experience wasn't as expected. Service was very slow with no apologies and our food was lukewarm when it arrived over an hour later. Overall a disappointing experience.
   

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9. F

   Fiona

   Connacht

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Lovely atmosphere. Nice place to go with friends. Easy walk to Eyre square
   

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10. E

    Ellie

    Dublin

    2 reviews

    1.0

    2 reviews

    Dined on 23 December 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Myself and my boyfriend had a booking this morning at 9:45am in Sophie's for breakfast. We had dinner here last night and throughly enjoyed our experience as-well as the great food. We were staying in The Dean for our anniversary so decide to try out breakfast as the menu had some very delicious food choices. When booking the table there was an option to select a “special occasion” so I chose celebrating anniversary and asked if something could be brought down to our table. Upon arrival we were seated but never asked if we had a booking so I knew straight away the anniversary token was going to be missed. We were given menus and seated and told water would be brought down to the table. It was now 10:15 and still no sign of the water or anyone coming to take our food order. What we did notice was people around us coming in after us and when seated asked if they would like tea or coffee, we also seen people come in after us receive their food order yet we were still waiting to order. Staff walked past our table numerous times despite us still having out menus in front of us they didn’t take our order. I called a staff member down to ask if we could place our order and she replied “I will in a few minutes” Eventually at 10:30 we place order, to be told there was no pancakes. It was a full hour after we came into Sophies before we received our food and never received any tap water for the table. Upon paying we didn’t receive much of an apology about the service. I am definitely not one to complain about the hospitality industry as I myself have worked in it for 7 years and understand things can go wrong but the lack of acknowledgement from staff was not there today and we were left very disappointed with our visit to Sophies in Galway after seeing such good reviews.
    

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