SOUND Sports Bar

Review summary

1. D

   Danielle

   London

   1 review

   5.0

   1 review

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great bar, food was lovely and cocktails were amazing. Staff were helpful and attentive. Would 100% recommend.
   

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2. G

   Govert

   Oxford

   5 reviews

   5.0

   5 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great place to have a great value sports bar experience. Lovely venue.
   

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3. K

   Kevin

   London

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a poor experience... We made a reservation for 8 o'clock, for the la liga game. But they told us at 7 there was no space, we then came back at 8 and then they told us they havent got the license for the game... Very dissapointing. They didn't even tried to walk us to the table. 'There is no game, so you should leave'
   

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4. A

   Ariana

   London

   1 review

   5.0

   1 review

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service food and drink was delicious! Must visit
   

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5. Y

   Yvonne

   London

   1 review

   4.0

   1 review

   Dined on 6 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ambience great but the food is very low quality and needs at least basic seasoning. That being said, the staff are amazing and very accommodating therefore I will definitely return but not for the food. This was my second visit and I felt exactly the same. The live music, atmosphere and staff make it a worth while experience.
   

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6. C

   Cecily

   London

   3 reviews

   2.0

   3 reviews

   Dined on 17 August 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Service was slow food was not nice and misding item from the brunch tray
   

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7. C

   Camymenz

   New York City

   9 reviews

   5.0

   9 reviews

   Dined on 13 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we had the bottomless brunch , the food was brilliant and the Prosecco was definitely bottomless , i would highly recommend this for the money
   

   SOUND Sports BarResponded on 16 July 2024

   Dear Camymenz, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our bottomless brunch at SOUND Cafe. It's fantastic to know that you found the food brilliant and that the Prosecco was flowing to your satisfaction. Your recommendation means a lot to us! We strive to provide our guests with a memorable dining experience, and it's gratifying to know that we hit the mark during your visit. We appreciate your feedback and are delighted that you found our brunch offering to be great value for money. We look forward to welcoming you back soon for another enjoyable experience at SOUND Cafe. If there's anything else we can do to enhance your next visit, please do not hesitate to let us know. Warm regards, Guest Services, The Cumberland
   

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8. OT

   OpenTable Diner

   Dublin

   1 review

   1.0

   1 review

   Dined on 13 July 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Pretty bad experience from the get go. We didn't know we needed a reservation upon arriving at SOUND. We approached the front reception desk and asked the guy could we get a table, to which he responded, "no, not a chance", with a pretty rude and snappy demeanour. We had a disabled guest and elderly guests with us, so we really didn't want to have to walk for miles to find somewhere else suitable, with gluten free options for the gluten intolerant guest. So, we looked online to see if we could book a table for slightly later on in the day, and we found one for 10 minutes later (we could also see there were multiple tables free). I returned to the snappy receptionist and told him we had found a table for 10 minutes from now, he was still hesitant to help, and said they only had high chairs available (not ideal for disabilities and elderly), but upon looking at the seating area with him, I noticed 2 tables with lower seating, asked him could we just sit there, and apparently that was fine with him.. they were free. I have no idea what his problem was, whether he just couldn't be bothered, or didn't like our persistence. Anyway, onto the service and food. It took an insanely long time to get drinks and food, with drinks being forgotten, meals coming out 15 minutes after everyone else, having to grab our own cutlery from another table, and a final side order item being forgotten from the order until we asked and were almost finished eating. The food itself was ok, basic, not worth the price, and portion sizes were extremely varied from meal to meal. It's a cool spot inside, but as hospitality staff, we really don't know what they're playing at in terms of customer service. It's a joke, and we'd never return. The guy on the reception desk shouldn't be allowed to greet customers.
   

   SOUND Sports BarResponded on 16 July 2024

   Dear Guest, Thank you for taking the time to share your recent experience at SOUND Cafe. We sincerely apologize for the disappointing visit you had and for the challenges you faced upon arrival. Your feedback is deeply concerning to us as it does not reflect the level of service we aim to provide. We are truly sorry for the interaction you had with our receptionist. Please know that this is not indicative of the welcoming and accommodating service we strive to offer all our guests, especially those with specific needs. We regret any inconvenience caused and understand your frustration with the initial seating arrangements. Regarding the service during your meal, we apologize for the delays and the issues with the food and drink orders. Your comments about the forgetfulness and timing of the service are noted, and we will address these concerns with our team to prevent similar situations in the future. We aim to deliver a seamless and enjoyable dining experience, and we are disappointed to have fallen short of this on your visit. We appreciate your feedback about the food quality and portion sizes as well. Your comments will be shared with our kitchen team for review and improvement. Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the quality experience we are known for. Best regards, Guest Services, The Cumberland
   

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9. OT

   OpenTable Diner

   London

   2 reviews

   3.0

   2 reviews

   Dined on 13 July 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Unfortunately, my experience wasn’t great. I’d reserved a table but when I arrived & tried to check in (I think I was at the SOUND cafe), I got vaguely gestured towards the sports bar. When I arrived at the bar, staff were all busy but nobody looked up or smiled or asked me if I needed any help. I joined what appeared to be a queue for drinks at the end of the bar &, when it was my turn, explained I had a reservation. I got told to go & speak to a host & was pointed to the other end of the bar. I asked a lady if I needed to wait to be seated or if I should just sit down - she looked a bit perplexed & told me just to have a seat. I then had to get back up again to go & order my food & drink as it didn’t seem like anyone was going to come over which was a bit awkward as someone travelling solo. When my food arrived it was very tasty; got a pizza which was lovely but very expensive! I did expect that due to the restaurant location but wasn’t especially happy that a service charge had been automatically added given I didn’t feel I’d really had good service. Overall it all felt a bit chaotic - the server who brought my pizza put it down & then picked it up, thinking he’d put it on the wrong table & then asked me if I’d ordered a pizza! I don’t think it was anyone’s fault - the staff seemed very busy & it must have been difficult for them to keep track of everything - but I’d probably be reluctant to return.
   

   SOUND Sports BarResponded on 16 July 2024

   Dear Guest, Thank you for sharing your recent experience at SOUND Cafe. We're truly sorry to hear that your visit did not meet your expectations and that the service fell short of our usual standards. Your feedback is incredibly valuable to us as it helps us improve. We apologize for the confusion with your reservation and the initial service at the bar. It's disappointing to hear that you felt overlooked and that the service charge added did not align with your experience. Your comments about the pizza being tasty are appreciated, but we regret any awkwardness caused during your meal. We understand your hesitation to return, but please know that we are taking your feedback seriously and will address the issues you've highlighted with our team Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive dining experience. Best regards, Guest Services, The Cumberland
   

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10. EG

    EmmaG

    London

    4 reviews

    4.0

    4 reviews

    Dined on 6 July 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    The staff were so over run and the place was packed for the England game! They were sold out of what we wanted to order they also told us any drinks we ordered would be a 20 minute wait!! The atmos was really good and the staff were really trying, we always love it here but it was really over crowded and we didn’t get our booked table until 30 mins late after having to put real pressure on the hostess to even get seated then
    

    SOUND Sports BarResponded on 7 July 2024

    Dear Emma, Thank you for taking the time to provide us with your feedback regarding your recent visit. We sincerely apologize for the challenges you faced during your experience, particularly with the delays in seating and service due to the high volume of guests, especially during the England game. Your comments are concerning to us, as we aim to provide exceptional service and ensure all our guests have a pleasant visit. Please know that we are addressing the issues you raised with our team to improve our processes and avoid similar situations in the future. We appreciate your understanding and patience during this busy period. Should you choose to visit us again, we promise to make your experience much more enjoyable. Kind regards, Guest Services Sound @ The Cumberland
    

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