Spruzzo Restaurant

Review summary

1. T

   Theresa

   VIP

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   If the place wants to have a table time limit, they need their wait staff to provide better service. No reason on a night with many open tables for the hostess to ask if we ordered yet because we are on a time limit and they have reservations. Ask the waitress and you’ll find out if we ordered or not. I would’ve be out of there within an hour and a half max if the waitress came back frequently. She leaves us with drinks comes back right after them as if we are ready for more and then doesn’t came back for nearly another hour. That is not my fault.
   

   Spruzzo RestaurantResponded today

   Dear Theresa, Thank you for taking the time to share your feedback and for being our valued patron. Normally, our staff does a terrific job of responding to our guests' needs, but in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for your feedback, as it is beneficial to the success of our establishment. Sincerely, Spruzzo Management
   

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2. M

   Miguel

   West Palm Beach

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food take 45 min to arrive noise level really bad
   

   Spruzzo RestaurantResponded 1 day ago

   Dear Miguel, We are sorry to hear that your experience at Spruzzo Restaurant did not meet your expectations. We understand that waiting for food can be frustrating, and we apologize for the noise level during your visit. We appreciate your feedback and will investigate these issues to improve our service. We hope to have the opportunity to serve you again and provide you with a better experience. Sincerely, Spruzzo Management
   

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3. Y

   Yolanda

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I love this place valet parking was only 20$ The restaurant was excellent. The view is beautiful.
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Yolanda, We are delighted that you enjoyed dining at Spruzzo! Thank you for sharing the aspects of your visit that stood out for you, and please know we look forward to welcoming you again for another memorable experience. Best, Spruzzo Management
   

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4. R

   Rosany

   West Palm Beach

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We booked 2 high top tables at this location for our yearly girls Secret Santa gift exchange. I had been at this restaurant before with my husband and another couple for dinner during early Fall and we had a fantastic time. I came in bragging to my girls about the food and ambience only to walk out extremely disappointed. Our server took our drinks order and we also included an appetizer since one of the girls in the group is pregnant and needed a little something to eat while the rest of us were having drinks. She showed up with the drinks and brought the wrong tequila to one of the girls. The appetizer was hummus with pita bread. Thirty minutes later we were still waiting for the hummus and the drinks were gone. We started drinking the pricey water bottles that were brought to the table. . I don’t like sparkling water so I approached the bar for a cup of iced water. The bartender was on her phone and was upset when I ask her for a cup of water. I explained to her that we were seated in a table but still waiting for our server to come back . She just said find your server and did not give me the cup of water. I was stunned at her attitude and rude manners. A while later our server showed up without the appetizer and a bottle of tap water . We asked if she had forgotten about the hummus. She said she did not but that the kitchen was busy. To be honest the place was not crowded and this was on a Thursday at 7pm. It looked mostly like the only customers were hotel guests. Finally she brought the hummus to the table and took our dinner order: 2 orders of skirt steak, one medium temperature with broccoli and the other medium well with truffle fries, a shrimp salad and a Caesar salad with steak . It took over an hour for us to get the food. We ordered a second round of drinks. Once the food came the steak was cold, the fries were not truffle , they were regular French fries. At this point we were regretting staying there to eat . Our server ghosted us , it wa
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Rosany, It is disheartening to read that your visit didn't live up to the reputation we hold, and I am very sorry for your disappointment and that we did not exceed your expectations. Your feedback is essential as it will help us improve in the areas that could have been more satisfactory. We value your business and hope that you will consider a return visit. I know that we are better than what you experienced. Sincerely, Spruzzo Management
   

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5. J

   Jennifer

   VIP

   West Palm Beach

   117 reviews

   5.0

   117 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a fabulous meal. The setting and location is wonderful, beautiful rooftop view of the city. The Ben Old Fashioned and Butterfly Effect cocktails were both well made and tasty. I enjoyed the arugula salad which had a delicious charred onion vinaigrette dressing, and was accompanied with salmon. My husband had the fish tacos which were equally delicious. Our server Tommysha was friendly and attentive. It was a great meal and we look forward to returning.
   

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   Spruzzo RestaurantResponded 2 days ago

   Dear Jennifer, Thank you for choosing to dine with us and for your intentions to return! We are thrilled that we provided great service and that you enjoyed your meals. We appreciate your kind feedback and hope you will join us again soon. Best, Spruzzo Management
   

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6. R

   Richard

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The arugula salad (with skirt steak topper) and the rigatoni caprese were delicious! A must have! The rain and wind didn’t hamper our experience one bit and the staff was very accommodating! We’ll be back for sure!
   

   Spruzzo RestaurantResponded 6 days ago

   Dear Richard, This is what we love to hear! Thank you so much for dining with us and providing feedback on your visit. It is tremendous to know that you were satisfied with your dishes and our hospitality! I will surely let our entire staff know they are doing excellent, and we can't wait to see you again upon your return! Best, Spruzzo Management
   

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7. OT

   OpenTable Diner

   VIP

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was slow to come out and server was not very attentive
   

   Spruzzo RestaurantResponded on 14 December 2024

   Dear Anonymous, Thanks for visiting us at Spruzzo Restaurant. We're glad you enjoyed your meal overall, but we're sorry to hear about the slow service you experienced. We aim to provide a seamless dining experience, but it seems we fell short this time. Your feedback is valuable and will be used to improve our service. We hope to see you again soon for a flawless dining experience. Sincerely, Spruzzo Management
   

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8. m

   mary

   New York City

   1 review

   3.0

   1 review

   Dined on 10 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Loved the atmosphere and cocktails but felt the food and service were average.
   

   Spruzzo RestaurantResponded 6 days ago

   Dear mary, Thank you for your visit. It is nice to hear that you loved our atmosphere and cocktails, but I am sorry that our food and service did not exceed your expectations. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Spruzzo Management
   

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9. G

   Gary

   West Palm Beach

   1 review

   2.0

   1 review

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food was not good, skirt steak was served very rare not medium rare like we asked for. Hamburger was served well done not medium rare like asked for. Menu selection is not great but that’s ok. Service was good, staff was very nice. Hotel is beautiful. Salad we ordered never came out. We got our meals then were asked if we still wanted the salad . We said no , what for ? Kids meals came out quick which was good. You can go here but eat before you go or go to snack and hang out, not for your meal
   

   Spruzzo RestaurantResponded on 9 December 2024

   Dear Gary, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. We greatly appreciate you mentioning our beautiful ambiance and incredible service. I apologize that your dishes did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Spruzzo Management
   

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10. A

    Aton

    Miami

    1 review

    3.0

    1 review

    Dined on 7 December 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    There was a Rude receptionist who insisted that we didn’t have a reservation when we did and didn’t look for a way to resolve the issue so my party could be seated
    

    Spruzzo RestaurantResponded 7 days ago

    Dear Aton, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Spruzzo Management
    

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