Star Leaf - Asian Cuisine

Review summary

1. C

   Caroline

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I understand that it’s Christmas, and service might be impacted due to staffing issues. However, during the two hours we were there, we only saw our server once. She never checked in to see if we needed anything, and we experienced long waits for both our food and the check. The dessert we ordered never arrived and had to be removed from the bill at the end. Most of the dishes were overly salty. The most disappointing was the Royal Crown Fried Rice—it looked amazing in the picture, which is why I ordered it, but what arrived was nothing like the photo. On the plus side, it was the only dish that wasn’t too salty, though it still wasn’t appetizing. This was our first time here, and unfortunately, it will also be our last.
   

   Star Leaf - Asian CuisineResponded 1 day ago

   Thank you for your feedback. We’re truly sorry to hear about your disappointing experience on Christmas. While we strive to provide excellent service and food, we regret that we did not meet your expectations. Your comments about the food and service are important to us, and we’ll review them with our team to make necessary improvements. We apologize for not delivering the experience you were looking forward to and appreciate you sharing your concerns with us.
   

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2. W

   William

   VIP

   Las Vegas

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   First the good--this is a very aesthectically pleasing restaurant. Great decor and general ambience. Quite lively on Chirstmas as might be expected. Our waitperson (Fernando) was friendly and properly attentive. The food tastes fantastic and the drinks made well. Now the bad--and we know it was Christmas so we forgive things like length of time to get the food. The food delivery was an absolute disaster. My wife ordered a salad and an entree. Both came out at the same time for some reason and she ordered the salad with dressing on the side but it came drenched. They willingly remade it but her warm entree needed to be eaten before the remade salad came back. And then it was bare--nothing but greens--which is not how it is supposed to come. My food did not arrive until after well after my wife was finished dining and then it was supposed to be a soup and an entree and only the entree arrived. I cancelled the soup and they did take the salad off the bill. So plenty of good to say but the mishandled serving really detracted from the experience.
   

   Star Leaf - Asian CuisineResponded 1 day ago

   Thank you for your thoughtful and detailed feedback. We sincerely apologize for the issues with the timing and delivery of your meals, particularly on such a special evening. It’s clear we fell short in ensuring a smooth dining experience, and we regret the inconvenience it caused. Your comments have been noted and will be addressed with our team to prevent similar situations in the future. We truly appreciate your understanding and patience during a busy holiday evening, and we hope to provide you with a flawless experience next time. Thank you again for sharing your feedback.
   

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3. P

   Paolo

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great experience. Loved the ambiance. Had mixed feelings regarding the service. The server who was a shorter woman with a tattoo on the side of her neck was really terrific, kept checking on us, and made our experience more enjoyable. The other woman server (assigned to our table) seemed to be avoiding, and was very passive aggressive in her response after trying to politely order from her but ending up asking the other woman server instead due to the fact she seemed to be avoiding us.
   

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4. r

   robert

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor service by wait staff Forgot to bring cocktail I had to go to bar and re order Food /last came 15 minutes after main meal completed
   

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5. K

   Kelly

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Great Service! What a nice surprise to find this place. Definitely recommend the royal curry with soft shell, salmon appetizer, steamed bass. Can't wait to come back and try some more.
   

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6. M

   M. Eldine

   VIP

   Hawaii

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good food, quite expensive. Server was aggressive. Suggesting menus that we really did not need making the bill higher.
   

   Star Leaf - Asian CuisineResponded 4 days ago

   Hi, thank you for your feedback and for dining with us. We’re glad to hear you enjoyed the food, though we’re sorry to learn that your experience with the service didn’t meet expectations. We value your input and will address this with our team to ensure recommendations are made in a more considerate manner. Your feedback helps us improve, and we hope to have the opportunity to serve you again.
   

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7. M

   May

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I think it was too busy on Xmas eve. The quality and taste was just ok. Compared to the lunch I had on 12/21. The Tom yum soup was too bland and bitter. The steak was a little tough. Our server was good he comp us dessert because our curry crab never came. And the noise level was too loud. A baby was crying the whole time.
   

   Star Leaf - Asian CuisineResponded 1 day ago

   Thank you for your feedback, Ying. We’re sorry that our service didn’t meet expectations on such a busy Christmas Eve. We’ve noted your comments about the soup, steak, and the missing curry crab, and we truly appreciate your understanding during this high-demand evening. Your feedback helps us improve, and we hope to serve you better next time.
   

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8. G

   Geummy

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recommend 1000% great ambiance and food! The curry is amazing
   

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9. A

   Annie

   London

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved everything, from the decor, food to the service. Highly recommend this place to anyone looking for a high end, modern Asian fusion restaurant.
   

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10. G

    Georgine

    VIP

    Los Angeles

    11 reviews

    4.0

    11 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5

    The instructions is that there is a 15 minute grace period. When we arrived we were the only one’s there and we waited because the host was only person up front and was on a order everything from menu phone order. Once we were seated the server seemed only semi interested in our table. A couple with kids came after us and had their food order and food way before us. We ordered two cocktails which took 20 mins to get. I get it if the place was hoping, there were 5-6 tables on our side of restaurant at time. The food was excellent for sure! We asked about rice, our server told us to remind her to get it for us…. so we had rice. Not a major deal breaker except the service in total was meh.
    

    Star Leaf - Asian CuisineResponded 3 days ago

    Hi, thank you for taking the time to share your detailed experience. We’re thrilled to hear you enjoyed the food—it means a lot to us! However, we’re truly sorry for the delays and lapses in service you encountered. The wait for cocktails and the rice miscommunication aren’t reflective of the attentive and seamless service we aim to provide. We understand how frustrating it can be, especially when the restaurant wasn’t too busy at the time. Your feedback is incredibly valuable, and we’ll use it to refine our processes and better support our team during service.
    

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