Sticks'n'Sushi - Chelsea

Review summary

1. S

   Sana

   London

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 2

   Too many kids screaming and shouting. The food was okay
   

   Is this helpful?

   Report
2. B

   Biliana

   London

   3 reviews

   5.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent place for every occasion in the heart of Chelsea, unpretentious yet very elegant and stylish.
   

   Is this helpful?

   Report
3. J

   J.b.

   VIP

   Dallas

   7 reviews

   2.0

   7 reviews

   Dined on 18 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Been to Sticks and Sushi dozens of times since moving to the area a number of years ago. Food has become less appetising especially with this last menu change. Took 45 minutes to just get our sushi and then another 15 for the sticks we ordered. Just needs a tightening.
   

   Sticks'n'Sushi - ChelseaResponded on 19 December 2024

   Thank you for sharing your thoughts. We truly appreciate your loyalty over the years. We’re sorry to hear that the service timing didn’t meet your expectations. Your feedback is valuable, and we’ll be sure to address the timing and food quality to ensure a better experience on your next visit. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
4. S

   Sarah

   Kent

   1 review

   5.0

   1 review

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food is absolutely delicious! Beef tataki was especially good
   

   Sticks'n'Sushi - ChelseaResponded on 19 December 2024

   Hi Sarah, Thank you for your kind words! We’re so glad to hear you enjoyed the food, and we're thrilled that the beef tataki stood out for you. We look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
5. J

   Jack

   London

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   A mixed evening at Sticks’n’sushi. For the positives, the food was fantastic, our servers were lovely and the manager who dealt with our issue was incredibly professional and courteous. The venue is in a great location and the atmosphere in the restaurant is modern with a traditional feel. The negatives: Having requested to move from our original table that we were seated at, there was then a bit of musical chairs where they moved us again having by then settled in. Once seated, our servers were prompt in taking our order and delivering drinks. We were pushed for time as we had a show to attend and after 50 mins with no food delivered and other later arriving tables already eating, we made mention to the server who said there had been a system issue which meant our food had never been ordered. Our food was then prioritised and we had to scoff our meal in 10 mins before leaving for the show. This understandably was a shame as the sushi was outstanding and we’ll be sure to return to enjoy the moment without time pressure! I made mention of our poor service to our server and she asked a manager to come and see us. The manager was lovely and sorted out our concerns. Would recommend a visit
   

   Sticks'n'Sushi - ChelseaResponded on 19 December 2024

   Hi Jack, Thank you for sharing your detailed feedback. We’re thrilled to hear that you enjoyed the food, and that our staff, including the manager, were able to address your concerns professionally. We sincerely apologise for the seating changes and the delay with your food. We understand how frustrating that must have been, especially with a time constraint. We’re glad that the food met your expectations, and we look forward to welcoming you back for a more relaxed dining experience. Your recommendation means a lot to us. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
6. J

   Janne

   London

   1 review

   2.0

   1 review

   Dined on 10 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Beautiful surroundings and good food but non existent service. Took 20 min to get water on the table and the food stood ready on the counter for 25 min before someone showed up and took it to the table. No one cleared the table. At the end we went to the bar to pay. Never got the chance to order dessert. No one ever came to the table for us or the other tables nearby. The other guests left too, and we all met up at the corner ice cream bar for dessert
   

   Sticks'n'Sushi - ChelseaResponded on 12 December 2024

   Hi Janne, Thank you for your feedback. We sincerely apologise for the service issues you experienced during your visit. This is not the standard we strive for, and we understand how frustrating it must have been to wait for water, food, and table service. We'll address these concerns with the team to ensure better service in the future. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a more seamless experience next time. Kind regards Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
7. S

   Susan

   London

   3 reviews

   5.0

   3 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful staff and atmosphere. Everyone knows the menu and can advise accordingly
   

   Sticks'n'Sushi - ChelseaResponded on 12 December 2024

   Hi Susan, Thank you for your lovely feedback! We're thrilled to hear that you enjoyed the staff and atmosphere, and that our team was able to assist you with the menu. We look forward to welcoming you back for another great experience. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
8. S

   Salma

   London

   1 review

   1.0

   1 review

   Dined on 1 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Worst sticks and sushi service in Chelsea tonight. Never going again
   

   Sticks'n'Sushi - ChelseaResponded on 5 December 2024

   Hi Salma, We’re sorry to hear about your disappointing experience with us. This is not the level of service we strive to provide, and we would love the opportunity to understand what went wrong and make things right. Please feel free to contact us directly so we can address your concerns. Thank you for your feedback, and we hope to hear from you soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
9. M

   Michele

   London

   17 reviews

   5.0

   17 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing experience at this place! The food was absolutely excellent, and the service was top-notch. Everything exceeded my expectations, and I truly recommend this restaurant to anyone looking for a fantastic dining experience.
   

   Sticks'n'Sushi - ChelseaResponded on 28 November 2024

   Hi Michele, Thank you so much for your wonderful feedback! We're thrilled to hear that both the food and service exceeded your expectations. It's always our goal to provide an exceptional dining experience, and we're so glad you enjoyed your time with us. We truly appreciate your recommendation and look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
10. d

    domenico

    London

    23 reviews

    5.0

    23 reviews

    Dined on 11 November 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Always fun to go back to our regular restaurant. Food is always excellent we cannot wait to try new things every time.
    

    Sticks'n'Sushi - ChelseaResponded on 22 November 2024

    Hi Domenico, Thank you for your kind words. We're so glad to hear you enjoy your visits and that the food continues to meet your expectations. We're excited for you to try even more new dishes on your next visit. See you again soon. Best wishes Sticks'n'Sushi Chelsea
    

    Is this helpful?

    Report