Sticks'n'Sushi - Battersea

Review summary

1. L

   Laura

   VIP

   London

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and ambience. Service a bit slow but overall great
   

   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Hi Laura, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed both the food and the ambiance. We appreciate your patience regarding the service, and we will certainly take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you again soon. Best wishes Sticks'n'Sushi Battersea
   

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2. H

   Heba

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I did not like the dishes nor the service. I won’t visit again
   

   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Hi Heba, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We would appreciate the opportunity to learn more about what went wrong. Please contact us directly so we can better understand your concerns and work to improve. We hope to hear from you soon. Best wishes Sticks'n'Sushi Battersea
   

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3. S

   Sadie

   London

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We wanted to try the new Battersea location despite the negative reviews, but we wish we hadn’t! So many teething issues at this restaurant! Tables in our section way too close together so no room for the waiters to move between tables without pushing chairs/stepping on coats etc. The lights above the tables were too low and made it difficult to look directly across the table. Service was crazy slow (had to wait 15 mins by the door to get to our reserved table….) & we weren’t approached once the whole night, we had to stand up and get a member of staff for everything we needed (drinks, food, more drinks and the bill etc). Didn’t feel like they had allocated sections of the restaurant to specific staff so was all a bit of a free for all. Such a shame as we love sticks n sushi but this new one clearly is not at the same level as the other locations. The staff don’t know the dishes very well either. This is a reputable company with expensive but good food - however, the service at our meal totally did not meet that of what you’d expect at a £165 dinner (for two). Such a shame and just hope they take on all of the feedback as it’s letting the reputation down.
   

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4. K

   Kate

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall, our experience at the newly opened Battersea Power Station branch of Stick'n'Sushi was very positive. The food, as always, was the highlight, which is why we continue to return. However, there were a few issues that slightly impacted our celebration. We had to wait quite a while before we could even place our drink order, and one of our guests had an extended wait for their starter while everyone else was already enjoying their main courses. It would have been ideal if all the food had arrived at the same time. That said, the staff were incredibly friendly and welcoming, which helped make the experience more enjoyable.
   

   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Hi Kate, Thank you for your feedback. We're happy to hear you enjoyed the food and appreciate your continued support. We apologise for the delays with your drinks and the order of your food. While we do stagger service to avoid overwhelming the table, we regret that it didn’t align as planned during your visit. We're glad our staff's service helped enhance your experience, and we look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Battersea
   

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5. S

   Siobhan

   London

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, amazing service, amazing vibes! Can’t wait to come back!
   

   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Hi Siobhan, Thank you for your kind words! We're thrilled to hear that you enjoyed the food, service, and overall atmosphere. We can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Battersea
   

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6. J

   Jonny

   VIP

   Surrey

   6 reviews

   1.0

   6 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dry poor service. We were seated and waited for over 15mi s without anyone comming to the table for a drinks order. Way too many tables for number if staff. This is basically an expensive version if Wagamama.
   

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7. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was amazing and well priced. Service was quite slow
   

   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Thank you for your feedback. We're delighted to hear that you enjoyed the food. We apologise for the slow service and appreciate your patience. We’ll work to improve this for your next visit and look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Battersea
   

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8. OT

   OpenTable Diner

   London

   3 reviews

   4.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great place, came for a date night. Only negative is a bit loud but service and food was good
   

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   Sticks'n'Sushi - BatterseaResponded 1 day ago

   Thank you for your kind words. We are so pleased you enjoyed our food and service. We appreciate your comments about the noise level and will take it into consideration for future improvements. We hope to welcome you back soon. Best wishes Sticks'n'Sushi Battersea
   

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9. S

   Sophie

   London

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it! Great food, great service and great aptmosphere! Will be coming again
   

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   Sticks'n'Sushi - BatterseaResponded on 12 December 2024

   Hi Sophie, Thank you for your kind words. We're so glad to hear you had a great experience with the food, service, and atmosphere. We look forward to welcoming you back again soon. Best wishes Sticks'n'Sushi Battersea
   

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10. D

    Desiree

    VIP

    New York City

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    They just opened so we expected some hiccups. But the food was great as always
    

    Sticks'n'Sushi - BatterseaResponded on 12 December 2024

    Hi Desiree, Thank you for your understanding. We appreciate your patience as we settle into our new space. We're thrilled to hear you enjoyed the food, and we look forward to continuing to improve every aspect of your experience. We hope to welcome you back again soon. Best wishes Sticks'n'Sushi Battersea
    

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