Sticks'n'Sushi - Covent Garden

Review summary

1. A

   Adrian

   London

   44 reviews

   4.0

   44 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   As always … a good blend of everything you want. Service was a bit slow today but other than that it’s still one of the best places to go.
   

   Is this helpful?

   Report
2. E

   Emily

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The menu says "Cocktails" and in an italic font next to it that's difficult to read it said "no alcohol". We couldn't see this in the dim lighting and so we ordered two drinks for 12 GBP each thinking it would have alcohol. Turns out they didn't and our server never checked with us to make sure we knew. We asked if they could add a shot of gin to each "cocktail without alcohol"—AKA what any place calls a "mocktail" to avoid any confusion—and instead of changing our drink to match the price of a cocktail with alcohol (which would have been 14 GBP) they charged us 10 GBP on top of our mocktails. Poor experience, poor service, servers should confirm with guests, it takes two seconds. "Just want to confirm you know these are without alcohol?" would have gone a long way. I've worked in hospitality for years, even as a server, and this is just common knowledge.
   

   Is this helpful?

   Report
3. E

   Emily

   London

   26 reviews

   5.0

   26 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great service. Always a nice experience to dine here.
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Emily, Thank you for your kind words! We're so glad to hear you enjoyed the food and service. We look forward to welcoming you back for another great experience! All the best Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
4. L

   Linzi

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time visiting Sticks’n’Sushi during a weekend away and we thoroughly enjoyed. Just a shame there isn’t a restaurant closer to our home.
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Linzi, Thank you for your lovely review! We’re so glad to hear you enjoyed your first visit and we hope to welcome you back whenever you’re in the area. Best wishes Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
5. A

   Aaliyah

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   good food and good service. good options and quality of food
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Aaliyah, Thank you for your review! We're glad to hear you enjoyed the food and service. We appreciate your feedback and hope to welcome you back soon. Best wishes Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
6. R

   Richard

   London

   35 reviews

   vip
   4.0

   35 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Positive experience. I didn’t like my counter table location so much but we did book last minute. Food was excellent and service was great. Would go back
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Richard, Thank you for your feedback! We're glad to hear you enjoyed the food and service. We appreciate your understanding regarding the table, and we’d love to welcome you back soon. Best wishes Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
7. P

   Pia

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I was at the same place 2 years ago, also in November- then we were 4. Sitting in a nice area of the restaurant and the service and food was excellent. This time, we got the wine at once. Booked the table in October- had a table at the door so very cold dinner. We had to ask for water 3 times… the food was ok - not more. Have also been to one place in Copenhagen with excellent food and service. Overpriced- will not come back or recommend this place.
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Pia, Thank you for your feedback. We’re sorry to hear that your recent experience didn’t match your previous visit. We appreciate you pointing out the issues with seating, service, and the food, and we'll be sure to address them with the team. We hope you’ll reconsider and give us another chance in the future. All the best Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
8. V

   Veronica

   London

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visited Stick n Sushi for the first time this past Friday and I can't recommend it enough! The atmosphere in the restaurant was fantastic, great vibes all around. The food is phenomenal, the quality and freshness of every dish was unreal. Honestly, it's the best sushi I've had in London and I've been looking for a spot like this for ages. Our waiter, Liam was super polite and professional. I also want to give a big shoutout to Sergio, such a friendly person who greeted us at the door and made us feel so welcome. There was a little mix-up with my reservation (I accidentally booked outdoor seating) but he managed to find us a cozy spot inside, even though it was a busy evening. We really appreciated it! I also had the chance to spend some words with Andrea, as warm and professional as the rest of the team. Honestly, the whole experience was amazing. Huge thanks to Liam, Sergio and Andrea for making our night so special! I’ll definitely come back!
   

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Hi Veronica Thank you so much for your glowing review! We’re thrilled to hear you had such a great experience, from the food to the atmosphere, and that our team made you feel so welcome. We’ll be sure to pass along your kind words to Liam, Sergio, and Andrea. We can’t wait to welcome you back for another amazing experience. Best wishes Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   London

   12 reviews

   4.0

   12 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Got a booking very easily, generally seamless all through if slightly underwhelming as an experience. Not much suggestions or interaction from the serving team, no real interest in finding out how the evening was going, OK food and service, not memorable.
   

   • 
   • 

   Sticks'n'Sushi - Covent GardenResponded 2 days ago

   Thank you for your feedback. We're glad the booking was easy but sorry to hear the experience didn’t meet your expectations. We'll work on improving the service and interaction for your next visit. Best wishes Sticks'n'Sushi Covent Garden
   

   Is this helpful?

   Report
10. F

    Frank

    Greater Boston

    14 reviews

    vip
    5.0

    14 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place is absolutely amazing. The food and the service is top notch! Can't wait to go back!
    

    Sticks'n'Sushi - Covent GardenResponded 2 days ago

    Hi Frank Thank you for the fantastic review! We're so glad to hear you loved the food and service. We can't wait to welcome you back soon. best wishes Sticks'n'Sushi Covent Garden
    

    Is this helpful?

    Report