Sticks'n'Sushi - Shoreditch

Review summary

1. N

   Nadya

   Atlantic Canada

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was horrible. The restaurant was at 1/3 capacity and yet there were numerous staff with no particular purpose. Orders were lost or forgotten. Awful customer experience.
   

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2. OT

   OpenTable Diner

   Yorkshire

   1 review

   2.0

   1 review

   Dined on 12 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I was really disappointed with my recent visit to Sticks n Sushi. The food was average but the service was terrible. We were served by two trainee waitresses, who were unable to answer any questions and would leave our table for 15 minutes at a time to “check with their manager” and then would never return. I had to follow up 3 times to get an answer from a manager. Could see our drinks sat at the bar for 20 minutes, our starters came before drinks were even served. Requested chicken sticks, prawn sticks were delivered to the table and when we questioned it, they claimed to have no chicken left and prawn is the substitute. We were not asked which sticks we would like as a substitute or informed the chicken was unavailable until the prawns arrived. Prawns tasted microwaved. This was a birthday meal, there was no ambience and the restaurant forgot the special birthday request written in the booking .
   

   Sticks'n'Sushi - ShoreditchResponded 4 days ago

   Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. We strive to provide excellent service, and it’s clear we missed the mark during your visit. We will address the issues with our staff training and communication to ensure a better experience moving forward. We appreciate your comments and hope you will consider giving us another opportunity to provide a better meal and service next time. Best wishes Sticks'n'Sushi Shoreditch
   

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3. C

   Chloe

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing evening, service and food. I recommend 100%
   

   Sticks'n'Sushi - ShoreditchResponded on 12 December 2024

   Hi Chloe, Thank you for your fantastic feedback. We're so glad to hear you had an amazing evening and enjoyed both the service and food. We truly appreciate your recommendation and look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Shoreditch
   

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4. R

   Reid

   New York City

   1 review

   3.0

   1 review

   Dined on 5 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service members were extremely slow, leaving plates on the hot table in the kitchen for over 10 minutes while tables were waiting for their food.
   

   Sticks'n'Sushi - ShoreditchResponded on 12 December 2024

   Hi Reid, Thank you for your feedback, and we sincerely apologise for the delays in service during your visit. This is certainly not the experience we aim to provide, and we will address the issue with our team to ensure faster and more efficient service in the future. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a better experience next time. Best wishes Sticks'n'Sushi Shoreditch
   

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5. D

   David

   London

   4 reviews

   5.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service. We had sushi, sashimi and the skewers and they were all very good and well presented. We were very well looked after by polite and efficient staff.
   

   Sticks'n'Sushi - ShoreditchResponded on 5 December 2024

   Hi David, Thank you for your review. We're pleased to hear that you enjoyed our food, and that the service was up to your expectations. We appreciate your kind words about our staff and look forward to welcoming you back soon! Best wishes Sticks'n'Sushi Shoreditch
   

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6. V

   Vinny

   London

   7 reviews

   5.0

   7 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night! Everything was perfect. Can’t fault it.
   

   Sticks'n'Sushi - ShoreditchResponded on 5 December 2024

   Hi Vinny, Thank you for your wonderful feedback! We're so glad to hear that everything was perfect and that you had a great night. We look forward to welcoming you back soon. Kind regards Sticks'n'Sushi Shoreditch
   

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7. B

   Benjamin

   London

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautifully presented high quality food in a brilliant dining environment. Highly attentive and friendly staff, an exceptional dining experience overall. I will be back as often as possible.
   

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   Sticks'n'Sushi - ShoreditchResponded on 28 November 2024

   Hi Benjamin Thank you for your lovely review. We are delighted to hear that you enjoyed the food and the attentive service provided by our team. We greatly appreciate your kind words and are pleased to have exceeded your expectations. We look forward to welcoming you back in the near future. All the best Sticks'n'Sushi Shoreditch
   

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8. O

   Ozge

   London

   3 reviews

   4.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   Great ambience and service, but not high quality food served at this branch. Would recommend Canary Wharf instead.
   

   Sticks'n'Sushi - ShoreditchResponded on 28 November 2024

   Hi Ozge Thank you for taking the time to share your thoughts. We're glad to hear you enjoyed the ambience and service, but we regret that the food did not meet your expectations on this occasion. We value your feedback and will certainly take it into consideration as we work to improve. We hope to have the opportunity to welcome you again. Best wishes Sticks'n'Sushi Shoreditch
   

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9. S

   Steven

   VIP

   London

   3 reviews

   5.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having dined here on several occasions , it never fails to impress. Food, staff , service ,ambience all totally on point. .
   

   Sticks'n'Sushi - ShoreditchResponded on 28 November 2024

   Hi Steven, Thank you for your continued support and for taking the time to share your kind words. We are delighted to hear that your experiences with us have consistently met your expectations. It's wonderful to know that the food, service, staff, and ambiance have all contributed to a memorable dining experience. We look forward to welcoming you back for many more visits. All the best Sticks'n'Sushi Shoreditch
   

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10. P

    Pedro

    London

    9 reviews

    3.0

    9 reviews

    Dined on 19 November 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Competent. Good service. Overpriced. Average quality of food.
    

    Sticks'n'Sushi - ShoreditchResponded on 12 December 2024

    Hi Pedro, Thank you for your feedback. We're glad to hear you found the service good and appreciated our team. We're sorry to hear that the food didn't meet your expectations and that you found it overpriced. Your comments are valuable to us, and we will take them into consideration as we continue to improve. We hope to have the opportunity to welcome you back for a better experience in the future. Best wishes Sticks'n'Sushi Shoreditch
    

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