Sticks'n'Sushi - Tivoli Hotel

Review summary

1. S

   Sambit

   Denmark

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience and wonderful ambience. Would definitely visit again
   

   Sticks'n'Sushi - Tivoli HotelResponded 3 days ago

   Hi Sambit, Thank you for taking the time to leave us a rating and review! We are happy to hear we gave you this experience during your evening with us. Looking forward to welcoming you back! Best regards, Team Tivoli Hotel
   

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2. R

   Rey

   Denmark

   1 review

   1.0

   1 review

   Dined on 6 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We waited 55 min for our drinks. Our dinner was almost done when we Got our drinks. We had to ask 4 times. Noone asked during our dinner if everyrhing was ok or if the food ok. The food/menu was served randonmly and without any info. Bad service. We Will not come again. Food was the only +. But for those price we expect more. Very poor experience
   

   Sticks'n'Sushi - Tivoli HotelResponded on 9 December 2024

   Dear Rey, We are so sorry to hear you had this experience at our restaurant this past Friday. This is not at all the kind of service we aim to give and we are shocked to hear your evening went the way it did. We tried to contact you via telephone to find a way to make it right. We will then be replying to you privately on OpenTable. Again, we are so sorry. Thank you for taking the time to leave a review. Best regards, Team Tivoli Hotel
   

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3. M

   Maya

   Denmark

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Lars was a delighted server! And the food was amazing. The only downside was the high noise level.
   

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   Sticks'n'Sushi - Tivoli HotelResponded on 1 December 2024

   Dear Maya, Lars indeed is a star! We appreciate you taking the time to leaving us a positive rating and some feedback to move forward with. Hope to see you back soon. Best regards, Team Tivoli Hotel
   

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4. OT

   OpenTable Diner

   Mexico City

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service, nice and helpful staff, delicious food,
   

   Sticks'n'Sushi - Tivoli HotelResponded on 1 December 2024

   Hi there, I wish we thank you personally for taking the time to leave a 5-star rating! We are so happy you had a great experience at our restaurant and we look forward to hosting you again. Best regards, Team Tivoli Hotel
   

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5. J

   Janni

   Denmark

   1 review

   4.0

   1 review

   Dined on 26 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good service and a welcoming atmosphere. We brougt kids (10 and 12) and they loved it. The waiters were exellent with the kids. The food was really good and the service was fast. (In the right tempo for us and the kids.) We are deffently coming back. The soft-drinks and drinks are a bit too expensive for what it is.
   

   Sticks'n'Sushi - Tivoli HotelResponded on 1 December 2024

   Dear Janni, Thank you for your kind words! We are happy to hear how our team made your family feel so welcome in our restaurant, and we are glad the pace matched your expectations. We would love to have you back to give you another wonderful experience. Warm regards, Team Tivoli Hotel
   

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6. C

   Clare

   VIP

   Kent

   9 reviews

   1.0

   9 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Over three hours for dinner and no explanation as to why even when asked. Long wait times, wait staff were all chatting amongst themselves and not attentive at all. Supposed to be a birthday dinner but no mention of this however we barely received drinks or service. Table next to us walked out. End of the road for sticks n sushi now having been to 4 locations in two different countries. Just embarrassing. The restaurant is not worth visiting, it’s a bit run down and tacky also. So many better options in Copenhagen, avoid.
   

   Sticks'n'Sushi - Tivoli HotelResponded on 18 November 2024

   Dear Clare, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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7. K

   Klaus

   Las Vegas

   1 review

   4.0

   1 review

   Dined on 2 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice food and good service. Overall a nice experience
   

   Sticks'n'Sushi - Tivoli HotelResponded on 6 November 2024

   Dear Klaus, Thank you so much for your kind 5-star review on OpenTable! We’re delighted to hear that you enjoyed the food and service during your visit. It’s wonderful to know that we were able to provide you with a nice experience. We truly appreciate your feedback and hope to welcome you back soon for another great visit! Warm regards, Ginny Mae Carstensen Service & Culture
   

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8. S

   Sofie

   Denmark

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   As always the food was great. But… Some other guests were very noisy, listened to music, vaped, were very loud and walking around. It was disruptive for the other guests. We were there to celebrate a birthday and it wasn’t really that cosy with those conditions. Waiters were accepting the behaviour of this one table….
   

   Sticks'n'Sushi - Tivoli HotelResponded on 28 October 2024

   Dear Sofie, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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9. L

   Lili Josephine

   Denmark

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were served the wrong food from another table, because the waiters had made mistakes within your system and the waiter also brought us food we didn't order and ended up paying for. The waiter was really nice and tried his best, we think he was new on the job.
   

   Sticks'n'Sushi - Tivoli HotelResponded on 28 October 2024

   Dear Lili, Thank you for taking the time to write this feedback. We are very apologetic about the experience you have had with us. We will be contacting you soon privately to resolve this in a positive way. Again, we are very sorry.
   

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10. A

    Aden

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    The food was perfect. Delicious, perfectly prepared and high quality ingredients. Friendly and fast service.
    

    Sticks'n'Sushi - Tivoli HotelResponded on 28 October 2024

    Dear Aden, Thank you for taking the time to rate us. We are very appreciative of the 5 stars you have given and your kind words describing the food and service on your last visit. It warms our heart that you had an overall positive experience. We hope we get a chance to serve you again soon. Thank you!
    

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