Sticks'n'Sushi - Victoria

Review summary

1. P

   Pauline

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is beautiful designed and decorated in dark colours and has a chic yet cosy feel . I was greeted by a maitre ‘d, called Ivana , she was smiley and helpful right from the start. The food was delicious all the staff were helpful . The maitre ‘d brought a ice cream cake for my friend’s birthday and sang with us . She was even helpful as we left which was nice because we had a toddler with us. It’s the little extras that add to an experience . Thank you
   

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2. I

   Ines

   London

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   I love sticks n sushi and have been to multiple of their locations over the last few years. Unfortunately the service this time was poor, with the server forgetting part of our order as well as forgetting to put the ready food on our table, which meant we had to wait for our food for close to an hour. The sushi also seemed to have been prepared carelessly as they were all squished into one small plate.. The manager was kind enough to remove service charge and drinks from our bill, however I hope that the restaurant can return to their consistent service levels in the future
   

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3. a

   allan

   Nottingham

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great choice of food, good service, pity they charge extra for ordinary glasses of water!
   

   Sticks'n'Sushi - VictoriaResponded 1 day ago

   Dear Allan, ​ Thank you for sharing your valuable feedback. We always strive to give the best experience and apologies that on this occasion we did not meet expectations. If you would like to discuss your experience further, please don’t hesitate to contact us directly. We're here to listen and ensure that your concerns are fully addressed. ​ We hope to have you with us again very soon. Kind regards, ​ Sticks'n'Sushi Victoria
   

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4. J

   Jonathan

   VIP

   London

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was good except that our server was just a bit over attentive — kept coming over what seemed like every 5 mins and they also missed one of our dishes
   

   Sticks'n'Sushi - VictoriaResponded 1 day ago

   Dear Jonathan, ​ Thank you for sharing your valuable feedback. We always strive to give the best experience and apologies that on this occasion we did not meet expectations. If you would like to discuss your experience further, please don’t hesitate to contact us directly. We're here to listen and ensure that your concerns are fully addressed. ​ We hope to have you with us again very soon. Kind regards, ​ Sticks'n'Sushi Victoria
   

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5. S

   Stacey

   Buckinghamshire

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We went for a late lunch, early tea. Found the vegetarian menu severely lacking and the food completely tasteless. My friends all meat eaters said theirs was the same. I also found the menu layout confusing. We ordered drinks which we had to chase 4 times and they eventually came as we were finishing our meal so we didn’t even get time to finish them before we had to leave. The staff were unapologetic and unbothered. Even though I barely touched my food, they didn’t ask if we enjoyed anything or if there had been a problem with the unconsumed food. Prices were very high for what you get, we paid £190 for 4 of us with no alcohol and a modest amount of food. I don’t mind paying for good food but I’d of got more flavour and better service with a McDonalds.
   

   Sticks'n'Sushi - VictoriaResponded 3 days ago

   Hi Stacey,  Thank you for taking the time to speak with me. We truly appreciate the opportunity to address your concerns and discuss your recent experience. Your feedback is invaluable to us, and we are committed to ensuring that we continually improve our service and food quality.  We are grateful for your understanding and hope to welcome you back soon to provide you with the experience you expect from Sticks’n’Sushi.  If you have any further concerns or suggestions, please don’t hesitate to reach out. We’re always here to listen and improve..  Kind regards,  Ivanna Sticks'n'Sushi Victoria
   

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6. S

   Sinead

   London

   6 reviews

   5.0

   6 reviews

   Dined on 14 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Lovely sushi platter to share between two and champagne
   

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   Sticks'n'Sushi - VictoriaResponded 7 days ago

   Hi Sinead, Thank you for your review. It's wonderful to know you enjoyed your sushi platter and champagne! We can't wait for your next visit. Best wishes Sticks'n'Sushi Victoria
   

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7. K

   KIRSTIE

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great fun for friends, a little lacking in atmosphere though.
   

   Sticks'n'Sushi - VictoriaResponded 7 days ago

   Hi Kirstie, Thank you for your review. We are delighted to hear that you enjoyed your time with friends. We also appreciate your comments regarding the atmosphere. Creating a welcoming and immersive environment is something we are continuously striving to improve, and your input is invaluable in helping us do so. We look forward to welcoming you again soon. Best wishes Sticks'n'Sushi Victoria
   

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8. R

   Rosie

   London

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely evening, food was great! No rush to be off our table. Really enjoyable night.
   

   Sticks'n'Sushi - VictoriaResponded 7 days ago

   Hi Rosie, Thank you for your kind words! We’re so pleased to hear that you had a lovely evening and enjoyed the food. It’s wonderful to know that you felt relaxed and unrushed – providing a comfortable and enjoyable experience is a priority for us. We look forward to welcoming you back again soon. Best wishes Sticks'n'Sushi Victoria
   

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9. U

   Uzma

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Did the January set meal offer and such a good deal! Felt full and the staff were so attentive and lovely as it was my birthday and gave me a candle and cake ❤️ Would def come back / food was great!!!
   

   Sticks'n'Sushi - VictoriaResponded 7 days ago

   Hi Uzma, Thank you for sharing your experience with us, and a very happy belated birthday! We’re thrilled to hear you enjoyed our January set meal offer and that our team helped make your celebration special. We truly appreciate your kind words about the food and our attentive staff. We would be delighted to welcome you back again soon. Best wishes Sticks'n'Sushi Victoria
   

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10. N

    Nick

    Liverpool

    1 review

    5.0

    1 review

    Dined on 7 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Quality all round. Would not hesitate for a second to recommend here to anyone.
    

    Sticks'n'Sushi - VictoriaResponded on 10 January 2025

    HI Nick, Thank you for your lovely review. We are delighted you enjoyed your experience with us and appreciate your recommendation. We hope to welcome you back soon. Best wishes Sticks'n'Sushi Victoria
    

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