Sticks'n'Sushi - White City

Review summary

1. C

   Cynthia

   London1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a really bad experience today. It was my daughter’s 9th birthday, and the waiter who served us refused to give us extra soy sauce and another small plate. He said, “Oh, you still have some soy sauce left,” but we were a group of six people. Isn’t it reasonable to ask for more if one is finished? Then, when we asked for another plate, he said, “Oh, your kids have bento boxes, so I’m not supposed to give you another one.” Later, we requested some napkins. Another waiter gave them to us, but then the first waiter tried to take them away. Throughout the entire dinner, we remained polite because our child was with us, and we didn’t want to argue. However, this is not the level of service we expect. We have been to various Sticks’n’Sushi locations many times and have never experienced anything like this before! This was a really disappointing experience for all of us, especially on my daughter’s birthday.
   

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2. N

   Nikola

   London2 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been coming there since you opened and it was always great. Especially Richard is very good, he is friendly professional and always helpful. Thank you
   

   Sticks'n'Sushi - White CityResponded 5 days ago

   Hi Nikola, Thank you for your continued loyalty! We’re so happy to have you as a regular guest and we always look forward to welcoming you back. We hope to see you soon. Best wishes Sticks'n'Sushi White City
   

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3. F

   Frank

   London1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really nice 🍀 go there, take a drink and eat - you won’t regret it.
   

   Sticks'n'Sushi - White CityResponded on 27 February 2025

   Hi Frank, Thank you for your great review! We're so glad you enjoyed your experience, and we hope to welcome you back soon. Best wishes Sticks'n'Sushi White City
   

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4. c

   christina

   London4 reviews

   4.0

   Dined on 21 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Efficient and friendly front of house. Charming and helpful wait staff. Unfortunately for me (I am possibly the only person in the Western world, who loathes Avo) whilst not stated on the menu - my salad had a lot of Avocado. My friend had to wait quite a while for her food, but the apology was so charming and sincere, that it didn’t matter. Pretty calm and peaceful for a half term Friday too. We’ll be back
   

   Sticks'n'Sushi - White CityResponded on 27 February 2025

   Hi Christina, Thank you for your thoughtful feedback! We're glad to hear you enjoyed the service and atmosphere, and we truly appreciate your understanding regarding the avocado in your salad. We apologise for the mix-up and will be happy to remove this for you in future. We're happy to hear your friend's experience was still positive despite the wait, and we look forward to welcoming you back soon! Best wishes Sticks'n'Sushi White City
   

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5. l

   lax

   London4 reviews

   5.0

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our regular spot! The food and service is always amazing! Thank you so much
   

   Sticks'n'Sushi - White CityResponded on 13 February 2025

   Hi Iax, Thank you for your kind words. We are thrilled to hear we have become your regular spot, and that our chefs and servers consistently deliver an amazing experience for you. We look forward to seeing you again soon. Best wishes Sticks'n'Sushi White City
   

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6. E

   Emily

   London1 review

   5.0

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fresh, delicious and great value for money.
   

   Sticks'n'Sushi - White CityResponded on 7 February 2025

   Hi Emily, Thank you for your wonderful review. We're pleased to hear you enjoyed the fresh and delicious food, and felt it offered good value. We look forward to welcoming you again soon. Best wishes Sticks'n'Sushi White City
   

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7. B

   Berna

   London1 review

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always amazing. They always keep the standards high!
   

   Sticks'n'Sushi - White CityResponded on 31 January 2025

   Hi Berna, Thank you so much for your kind words! We’re thrilled to hear that we continue to meet your expectations. We’ll always strive to keep those high standards for you. Looking forward to welcoming you back soon. Best wishes Sticks'n'Sushi White City
   

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8. G

   Gail

   London2 reviews

   4.0

   Dined on 23 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I am signed into the loyalty scheme and wanted the free coffee to go however when i asked for it I was told by our waitress who seemed annoyed that this should have been done before the bill was settled which I didn't know. It was disappointing as i was looking forward to a nice hot cup of coffee to finish what has otherwise been a lovely dinner
   

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9. A

   Angela

   Singapore3 reviews

   5.0

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   The staff always chased us to finish our food quicker. My friend and I haven’t seen each other for 3 years so we wanted to dine slowly. But the staff kept coming back and forth and asked if they can take the plates (with food and rolls) so we ended up leaving sooner than planned!
   

   Sticks'n'Sushi - White CityResponded on 31 January 2025

   Hi Angela, We’re really sorry to hear about your experience and apologise for making you feel rushed. We completely understand that you wanted to enjoy your time and catch up with your friend. Our goal is to make every dining experience relaxed and enjoyable, and we’ll be sure to address this with our team. Thank you for bringing this to our attention, and we hope you’ll give us another chance to make your next visit more enjoyable. Best wishes Sticks'n'Sushi White City
   

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10. R

    Rachel

    London1 review

    5.0

    Dined on 18 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We often go to Sticks’n’Sushi in White City and the manager, Carolina, always goes above and beyond. She was exceptional with our most recent visit. My partner and I have food intolerances that she always makes sure are taken care of. Carolina’s professionalism and friendly service always make us feel welcome and accommodated. She’s absolutely fantastic and makes a great lasting impression. We definitely recommend!
    

    Sticks'n'Sushi - White CityResponded on 23 January 2025

    Hi Rachel, Thank you so much for your thoughtful feedback! We’re thrilled to hear that Karolina consistently provides exceptional service and ensures your food intolerances are taken care of. It’s wonderful to know she makes such a positive impact on your visits. We truly appreciate your recommendation and look forward to welcoming you both back soon for another great experience. Best wishes Sticks'n'Sushi White City
    

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