STK - Steakhouse and Rooftop

Review summary

1. N

   Nicole

   Phoenix

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The steaks are charred. No flavor. Parmesan fries were really good.
   

   • 

   STK - Steakhouse and RooftopResponded 4 days ago

   Hello, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our Parmesan fries, but we're sorry to hear that our steaks didn't meet your expectations. We pride ourselves on our flavorful and charred steaks, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our menu and offerings. We hope to have the opportunity to serve you again and provide a better dining experience. STK - Scottsdale Management Team
   

   Is this helpful?

   Report
2. AG

   AlbaG

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   My steak had no flavor , service was not on point , food had a hair on it :-/ and restaurant Didnt replace they only offer a free desert.
   

   STK - Steakhouse and RooftopResponded 5 days ago

   Hi AlbaG, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience. We take all concerns seriously, especially regarding the quality of our food and service. We sincerely apologize for the issues you encountered with your steak, the food quality, and the service. That is certainly not the experience we aim to provide, and we regret that it wasn’t handled to your satisfaction. We’ve shared your comments with our team to ensure improvements are made. We appreciate your input and hope you'll consider giving us another opportunity to make things right in the future. Warm regards,
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Dallas

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Where to begin...overall the worst STK out of Vegas and Dallas location. Didn't mind waiting to be seated but waited almost 20min after being seated for drinks which were mid. I suggest ordering wine or shots if you're wanting a slight buzz. Were given bday shots that was straight pineapple juice. My husband and I were like WTH?!!! Ordered lamb chops n steak with Brussels Mac n cheese and truffle fries. Requested medium well on both but received well done on both. My husband was starving so he ate his but if I'm to spend $71 on a steak I want it how I like it. Waitress who was great took the steak but it was medium...too red for me. Very disappointed for my bday dinner. We were compensated for the steak n drinks but would have preferred a good meal. Traveled from Dallas so not happy with overall experience.
   

   • 
   • 

   STK - Steakhouse and RooftopResponded 5 days ago

   Thanks for visiting us at STK - Scottsdale. We're truly sorry to hear about your disappointing experience on your birthday. We understand how special occasions like this can affect the overall dining experience and we apologize for falling short. We're glad to hear that you enjoyed our wine and drinks, but we regret that the food didn't meet your expectations. We appreciate your feedback and will certainly use it to improve our menu offerings and service. We hope you'll consider giving us another chance to make your next visit a more positive one.
   

   Is this helpful?

   Report
4. W

   Wade

   Phoenix

   2 reviews

   vip
   1.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible table on the patio by the back door when there were plenty of tables open the entire evening all along the patio. Our server rarely returned. We had to ask someone else for drinks and another time to get our server to return to our table to order. Had dessert, but no one ever cleared our table. We asked someone else if we could move to the table next to us to enjoy dessert because our table still had our dinner sitting in front of us. We moved and then our server comes out in a panic because we were not there. She said to us, oh I thought you left and I freaked out. What a disappointing experience for what I thought would be a nice dinner. So many other place to choose going forward. STK gets the ❌
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Wade, we're really sorry to hear about your disappointing experience at STK - Scottsdale. It's disappointing to hear that the table setting and service didn't meet your expectations. We understand how frustrating it can be when a reservation isn't honored and we sincerely apologize for this. We're also sorry to hear about the confusion about your status. We strive to provide a pleasant dining experience for all our guests and it seems we fell short this time. We appreciate your feedback, and we'll definitely use it to improve our service. We hope you'll give us another chance to make it right. Sincerely, Fred Knipscheer GM STK
   

   Is this helpful?

   Report
5. C

   Chris

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best steaks in the whole valley! Was a fantastic dinner and was a perfect place for our anniversary dinner!
   

   STK - Steakhouse and RooftopResponded on 13 November 2024

   "Hi Chris, thank you so much for your wonderful review and for choosing us to celebrate such a special occasion! We’re thrilled to hear you enjoyed your dinner and that the steak was a standout for you. Providing a memorable experience is always our goal, especially for moments as important as anniversaries. We hope to welcome you back again soon for more fantastic meals. Congratulations, and thank you again!"
   

   Is this helpful?

   Report
6. J

   John

   Phoenix

   24 reviews

   vip
   1.0

   24 reviews

   Dined on 12 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   All 10 of us ordered steak - all of them were cold Sides were cold Drinks took 35 mins to arrive Waitress was lovely.
   

   STK - Steakhouse and RooftopResponded on 13 November 2024

   "Hi John, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your steaks and sides weren’t served at the ideal temperature and that the drinks took longer than expected. We aim to provide prompt and high-quality service, so we apologize for not meeting these standards during your visit. It’s wonderful to hear that your waitress made a positive impression, and we’ll be sure to pass along your kind words. Please reach out to us directly if you’d like to discuss this further, as we’d love the opportunity to make it right and welcome you back for a better experience!" STK Managment!
   

   1 person found this helpful

   Report
7. S

   Sean

   Phoenix

   1 review

   vip
   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We decided to try this place because they had a discount for Veterans Day. We saw some bad reviews in the past so we’re reluctant before tonight. Normally don’t leave poor reviews but the experience we had tonight was definitely less than favorable. We got sat early like 6:30pm the restaurant was pretty slow. We ordered our filets, a salad and some sides to share. The waitress was friendly. However, we got our salad first. Then another table got sat and we noticed they brought them bread out. We couldn’t find our waitress to ask about bread for 15 min until our steaks and sides came out she came back to check on us. We asked if we needed to order bread? She said “oh you guys want bread?” Yes! She came back with bread and asked us why we decided to try STK. we told her it came up as a place giving veterans discounts so we decided to try it. She told us about how most of her family is in the military including her sister just joined the Marines. We finish our meals the food was good. Not up to caliber of Steak 44, Mastros, or other local steakhouses in the same price range but decent. Not worth the price for what you get when you have so many options in Scottsdale. She brings out the check after boxing up the leftovers. The check doesn’t have the discount. We talked to her about the discount and told her that’s why we tried the place. It clearly says on the website they are having a nation wide discount for Vets. We asked her about it again and she said “let me ask somebody.” We literally waited for 20-30min. For her to come back. She said she couldn’t find a manager. Felt like we were being held hostage at the table for something that should have been very easy. She finally came back with the proper discount on the check but didn’t seem to care at all she left us hanging for 30 min. We have honestly been treated better, and gotten better service and diners like IHOP. Definitely not what you would expect from a high end restaurant. Don’t waste your money.
   

   STK - Steakhouse and RooftopResponded on 13 November 2024

   Thanks for the feedback. We're sorry to hear about your experience at STK - Scottsdale. We aim to provide a friendly and efficient service, and we regret that we fell short during your visit. We're glad that you found the food to be decent, but we understand that you were disappointed with the service and the mix-up with the discount. We appreciate your input and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience. STK Managment!
   

   Is this helpful?

   Report
8. J

   Javon

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall had a blast I love it the food was great and my drinks was fantastic I loved the catering as well two servers instead of one was great as well
   

   STK - Steakhouse and RooftopResponded on 10 November 2024

   Thanks for the review, JavonT! We're thrilled to hear that you had a great time at STK - Scottsdale and that you enjoyed our food, drinks, and service. We always strive to provide an exceptional experience for our guests. We're glad you loved the food as well and we appreciate your feedback on our staffing. We look forward to serving you again soon!
   

   Is this helpful?

   Report
9. D

   Dan

   Minneapolis

   4 reviews

   vip
   2.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service wasn’t very good at all. Food come out to a dirty table. Empty drinks most the dinner. Mgmt did nothing with our complaint. Better steak places in Scottsdale. Would not recommend.
   

   Is this helpful?

   Report
10. T

    Tank

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great Service and Food... Ceasar our server was fantastic!!!!!
    

    STK - Steakhouse and RooftopResponded on 9 November 2024

    Hi Tank, Thank you for the amazing review and recommendation! We’re thrilled to hear you enjoyed your time with us and that Caesar made such a fantastic impression. It’s wonderful knowing you appreciated the lively atmosphere and found our spot perfect for different occasions. We look forward to welcoming you and your group back for more great times—whether it’s a business meal, Happy Hour, or a special celebration! Warm regards, The STK Arizona Team
    

    Is this helpful?

    Report