Stonewood Grill & Tavern - Wellington

Review summary

1. E

   Eydie

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a great meal and wonderful service.
   

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2. M

   Mike

   Treasure Coast

   9 reviews

   vip
   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is always excellent. Barry at the front door always nice and Nick the bartender/server was the best.
   

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3. J

   Joanne

   West Palm Beach

   54 reviews

   2.0

   54 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointing experience. Restaurant has consistently declined over the years. It seems the simplest requests are often met with difficulty by the Employees. One of the visits we ordered take-out. We asked for bread. Upon checking the order before we left, we noticed we were missing the sides, & the bread and were charged $3.95 for it. We spoke to the server about the issue. She didn't even apologize for the error or offer any solution. She told us they charge now for the bread. We said but we didn't get ANY bread with our order. We were so appalled that we just left. So, today we decide to give it another try only to be disappointed once again. I ordered French Onion Soup. The Soup was served after the Entrees. Might I add, this has happened twice before on my visits as well. We also asked for the tails to be removed from the shrimp. Again like the other times this was not done. The food was just okay. The size of the Sea Scallops were about half of the size they usually were. The portions were definitely much smaller and more expensive. The table behind us also had an issue with their order. Staff needs re-training! The host (Male) had a bit of an attitude from the moment we arrived. We requested a specific table. At first, instead of accommodating us right away he said that section isn't open yet. I explained we didn't mind waiting/sitting at the table until it was opened. He finally allowed us to be seated. Then again with an attitude he asked me what was so special about that specific table. It's not what he said but how he said it. We felt he was NOT a good fit for his role there. The Restaurant had a very strong musty/mildew odor especially when the A/C went on. On the way out over by the Wine Racks it was also very strong. The carpet needs to be replaced by flooring that can be cleaned and sanitized daily. The A/C also needs to be serviced/Cleaned Regularly. No manager was present on this visit. We will not return to this restaurant. Disgusting!
   

   Stonewood Grill & Tavern - WellingtonResponded 4 days ago

   Thank you for sharing your feedback, Joanne, and we deeply regret that your experience fell far short of the standards we strive to uphold. We take your concerns very seriously, from the service and food issues to the ambiance and cleanliness concerns. We would like to address these matters directly and ensure your feedback is fully understood by our management team. If you’re willing, please share your contact information so we can reach out to you personally to discuss this further and work toward a resolution. Your input is invaluable as we work to improve, and we sincerely hope to regain your trust in the future.
   

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4. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and amazing time. Look forward to the next time.
   

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   Stonewood Grill & Tavern - WellingtonResponded 4 days ago

   Thank you for your kind words! We're thrilled to hear you had an amazing time and enjoyed the food. We look forward to serving you again soon for another fantastic experience!
   

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5. J

   Justine

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kyle our waiter was amazing! Very friendly and attentive. He speaks French and it was a pleasure for me to talk about France with him. Service was great, food was delicious. It was our first time there and we will definitely come back!
   

   Stonewood Grill & Tavern - WellingtonResponded 4 days ago

   Thank you for sharing your delightful first visit experience, Justine! We're thrilled to hear that Kyle made your evening special with his friendly and attentive service—and how wonderful that you got to connect over France! We're so glad you enjoyed the food and look forward to welcoming you back for another memorable visit.
   

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6. S

   Sherry

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was lacking. The server also got one 9f the meals wrong. Overall we enjoyed the restaurant and will return and Don live in the area.
   

   Stonewood Grill & Tavern - WellingtonResponded on 11 November 2024

   Thank you for sharing your experience with us. We're glad to hear that you enjoyed the restaurant overall and appreciate your feedback. We're sorry to hear about the service issues and the mix-up with your meal. We strive to provide excellent service, and we'll be sure to address this with our team. We look forward to welcoming you back next time you're in the area, and we’re grateful for your continued support.
   

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7. r

   rosemary

   New York City

   33 reviews

   1.0

   33 reviews

   Dined on 9 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We love Stonewood and have been coming for years. Last night was just plain off. We had bruschetta and it was fine but we ordered pork chop special and it came partially undone and potatoes cold and carrots hard. We sent it back and chop came back well done. My husband ate it because our company had already finished eating. If we were alone I would have sent it back. My friend suffered through a very disappointing Asian salad. All in all a disappointing evening food wise
   

   Stonewood Grill & Tavern - WellingtonResponded on 11 November 2024

   Thank you for sharing your feedback, Rosemary. We're so sorry to hear that your experience was not up to the usual standard you’ve come to expect from Stonewood. It’s disappointing to hear about the issues with the pork chop and the salad, and we sincerely apologize for not delivering a meal that met your expectations. We appreciate you letting us know, and we’ll be sure to share your comments with our kitchen and service teams to help improve moving forward. We value your loyalty and hope you’ll give us another chance to provide the exceptional dining experience you’ve had in the past.
   

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8. S

   Stacy

   West Palm Beach

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nick was our waiter and he was on point, so friendly always with a smile! We love coming here and enjoying the food, management and staff. Everyone is awesome!
   

   Stonewood Grill & Tavern - WellingtonResponded on 11 November 2024

   Thank you for your wonderful feedback, Stacy! We're so glad to hear that Nick provided such great service, and we truly appreciate your kind words about our team. It’s always a pleasure to have you dine with us, and we’re excited to continue providing you with excellent food, service, and a great atmosphere. We look forward to seeing you again soon!
   

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9. A

   Alan

   West Palm Beach

   120 reviews

   vip
   4.0

   120 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We've eaten here numerous times in the past, and the service and food have generally been excellent. While service was excellent this time, and the rest of the food was, too, an entree of blackened yellowfin tuna was a little too salty for my taste. I didn't complain to our waitress, since I didn't really notice the excess salt until partway through the dish, but the next time I order that item I'll try the plain wood-grilled version, which I would hope should be okay.
   

   Stonewood Grill & Tavern - WellingtonResponded on 11 November 2024

   Thank you for your feedback! We’re so glad to hear that the service and most of your meal were excellent. We're sorry that the blackened yellowfin tuna was a bit too salty for your liking. We appreciate you letting us know, and we’re confident that the wood-grilled version will be a great alternative next time. We look forward to welcoming you back and hope your next visit is just as enjoyable!
   

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10. S

    Stephen

    West Palm Beach

    72 reviews

    5.0

    72 reviews

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Service and Food 10/10. Fairly priced with a good wine list. Our number one “go to” place. 
    

    Stonewood Grill & Tavern - WellingtonResponded on 11 November 2024

    Thanks for the review, Steve! We're thrilled to hear that you enjoyed our food and service at Stonewood Grill & Tavern. It's great to know that you appreciate our fair pricing and good wine list. We're honored to be your 'go-to' place and we look forward to serving you again soon!
    

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