Sugar Factory American Brasserie - Atlanta

Review summary

1. M

   Mercedes

   Atlanta

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Food drinks and desserts. A good family friendly vibe. You can eat sing and dance the night away
   

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2. H

   Henry

   Charlotte

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was an awesome experience. Food was a little overpriced and basic.
   

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3. A

   Ann

   Atlanta

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   3rd time and last! Waitress was horrible and it was very loud being that it was Valentine’s Day. It wasn’t what I expected for that occasion. Super loud music and karaoke
   

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4. D

   Deseria

   Atlanta

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was cold. The beverages were mediocre. The prices were too high for the lack of quality.
   

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5. P

   Pamela

   Greater Boston

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   It was not what I would call overly busy. Just a steady night. Sat at a table for 30 minutes before being asked about drinks. Mind you 830 seating, so there is no line at the door. Anyway, food comes. Never received our drinks. Why else do you pay to go there, especially when you have a child with you??? I literally needed to search for someone so I could pay my bill. Had them remove the drinks and paid by bill and 20% tip because the guy was standing over me with a handheld. Nobody in that restaurant from the hostess to the server paid us any mind. Shame, we could have gone to a place with great food and had a much better experience.
   

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6. B

   Brittany

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was sparse to say the least. Orders were wrong, the whole experience was not favorable.
   

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7. T

   Tonya

   Atlanta

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit and we thoroughly enjoyed everything! Eddie did an awesome job taking care of us. We'll be back!
   

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8. D

   Demetria

   Atlanta

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Attended during the weekday for my daughter birthday. They had the bartender waiting tables and supporting the bar. The restaurant is run down and could use some TLC for the price. The kids ordered milkshakes. They did not like the doughnut or cupcake it came with. They said the icing was watery. After spending 415.00 I would like to be Wowed.
   

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9. M

   Marian

   Atlanta

   3 reviews

   2.0

   3 reviews

   Dined on 9 February 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The food is very mediocre. I’d rather have the worst bar food. The shakes are cute, but just a cup of milk with candy and cookies on top. The “largest gummy bear chandelier” is a string of lights with gummy bears pushed through, and many were missing. It is heavily overpriced and a major disappointment.
   

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10. P

    Philip

    Atlanta

    5 reviews

    4.0

    5 reviews

    Dined on 9 February 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Vibe was great, food was better than I expected it to be, but the service was great! Anyone who takes the time to make my kids day will get five stars in my book!
    

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