Sugar Factory American Brasserie Restaurant

Review summary

1. M

   Miranda

   Philadelphia

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was honestly terrible! I get it was probably a busy night for them, but we did not see our waitress after she brought us water and took our order. We then waited an hour for food, and was never told if when it would be ready. Food was mediocre for the price. Of course kids thought it was a cook experience and enjoyed the milkshakes. Most likely won’t go there again.
   

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2. OT

   OpenTable Diner

   Baltimore

   1 review

   4.0

   1 review

   Dined on 25 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good and fast service. Reservation was for 5:00 pm, table was ready early.
   

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3. D

   Dawn

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great atmosphere and service was excellent. $5 for a regular cup of coffee was insane. Probably will not return for breakfast but will consider specialty drinks and desserts in the future.
   

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4. D

   Dona

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined on 16 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Personally the food was good, but I think it is overpriced
   

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5. R

   Robert

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined on 14 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service. Excellent food. Drinks and deserts are unique.
   

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6. A

   Arianna

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The vegetarian burger was very delicious and the fries too!!
   

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7. N

   NICKOLE

   Baltimore

   14 reviews

   3.0

   14 reviews

   Dined on 29 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food wasn’t great especially for the prices. My salmon was overcooked. Hot chocolate had a nasty chalky taste. Wings were the best thing. Server was nice. Reservations noted birthday & it wasn’t acknowledged.
   

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8. E

   Elizabeth

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always love love love this place! Great food, Delicious drinks and fun place to go! Service was excellent!!
   

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9. A

   Anita

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 1

   This location did not provide the best experience as other locations such as Atlantic City. The manager/Hostess was not kind or accommodating for seating in a booth that was available and needed to just be cleaned off so our party of 4 could with there. It was the perfect seating for my birthday ambiance. The table did not get cleaned off until we received our order which allowed another group of ladies set at that table. I normally do not complain but because today was special I will do exactly that. In hopes this is corrected for the next person who has a standing reservation. Reservations are for the best seat in the house.
   

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10. y

    youry

    Los Angeles

    5 reviews

    3.0

    5 reviews

    Dined on 7 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Not very kid friendly environment very surprised it’s in a casino was going there for the Christmas menu which was unavailable. Service was good and food okay.
    

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