Sugar Factory - Atlantic City

Review summary

1. B

   Bettyanne

   Atlantic City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food great service very good until end when we were left to wait for waitress to take a 12 person table ordered i hold her we needed to go please bring the bill. After 10 minutes I asked the manager to cash us out so we could go.
   

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2. S

   Shannon

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 2 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   our reservation was at 8 o’clock. They texted me at 7:45 to say to start making my way down so we sat down by 7:50 and ended up getting up and leaving by 8:10 we waited almost 20 minutes for someone to come over and give us drinks. There was multiple big parties there so I understand but at the same time it was a place that we really like to go to and we wanted to try out the new menu but the fact that we had to wait 15 minutes just to get a drink or a water or a waitress was ridiculous. and it was a sunday night….
   

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3. M

   Melissa

   Atlantic City

   4 reviews

   3.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Food was expensive and not good. Drinks were okay but also very expensive. Service was great though.
   

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4. F

   Frank

   New York City

   1 review

   3.0

   1 review

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was ok a little cold even though it was not very busy. No salt and pepper shaker on the table.
   

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5. A

   Anne

   New York City

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful server we had - terrific personality, he was singing to the music playing at Hard Rock AC. Food was yummy, good portions, reasonable $$$. Desserts were outstanding
   

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6. J

   Joy

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined on 26 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We would have loved to have given you stars… we put in a reservations three weeks in advance to celebrate our daughter’s 21st birthday at 11:00pm We arrived and the gates were up. I asked if we could be seated and was told no. I said oh well we have a reservation and the person said we’re closed and walked away. Well. That sucked. Now we are hungry and everything is closed. Great job! If you want to close at whatever time I have no issue. But don’t allow someone to make a reservation for a special occasion and then not honor it. Didn’t even give me an opportunity to ask to cancel the reservation then so it doesn’t come up as a no show. No fun drink at midnight for us thanks for nothing. Good thing I planned in advance.
   

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7. T

   Tracy

   Philadelphia

   14 reviews

   vip
   3.0

   14 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Second time there. First time we got burnt French toast (flipped it upside down so we couldn’t see). This time they brought out a different drink that I ordered and food was not prepared like how it wanted. I wanted soft back on and got extra crispy. Service and management very good, but the cook staff needs to be better.
   

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8. J

   Jennifer

   Philadelphia

   35 reviews

   4.0

   35 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I have been here before, and it is enjoyable, but the prices are very high for what you get. We had a very nice server, but service was a bit slow. We will still always come back, however!
   

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9. G

   Gustavo

   New York City

   1 review

   1.0

   1 review

   Dined on 19 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant said open, made a reservation on open table for my son’s birthday, it was closed. They should update their hours
   

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10. J

    Jessica

    New Jersey

    1 review

    3.0

    1 review

    Dined on 17 November 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    It was really good food. Just very slow service. Our food came out before our drinks. But it also took awhile for them to come up to us to get us seated then took awhile for them to also take our order. I was super excited to try this place because of seeing it on TikTok. Like I said amazing food just slow service
    

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