Sugar Factory - Bahamas

Review summary

1. L

   Laura

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Party of 5, I brought 4 of my grandkids to dinner here for the first time. Server Tammy was pleasant. Menu prices outrageous but expected at Baha Mar or any resort. Kids enjoyed their burger meals. I ordered a Caesar salad and French onion soup. Thank god the salad was ample as the onion soup was horrible. Terrible taste, not sure why. Maybe because it was " baked" in a metal bowl and not the typical ceramic crock? It was inedible and told that to my server. She agreed it looked bad and would tell the Cook. Surprisingly no offer of a replacement (which I may not have accepted as I wasnt too hungry) or credit to my bill. Was told it couldn't be done. Really??? $16 wasted. We ordered 2 Mocha Iced coffees which tasted good but glass was only half full of drink, loaded with ice. Will neither return or recommend Sugar Factory.
   

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2. V

   Venita

   London

   5 reviews

   vip
   1.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   The service was good and the staff were really nice. But the food is terrible. It looks good, but here presentation is everything and the food is very very bad. The wraps for the fajitas were dry like cardboard. The burger bun was very dry. The fried Oreo was cold and dry. Everything was either very bland and tasteless or extremely dry.
   

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3. JR

   JenniferR

   New York City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Was asked about allergies in the beginning then was told they could accommodate then didn’t
   

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4. D

   Darren

   Caribbean

   1 review

   2.0

   1 review

   Dined on 3 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was awful!!! Low quality and straight out the freezer
   

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5. M

   Monique

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went to Sugar Factory for my birthday expecting it to be the lively atmosphere like the one in Miami and was very disappointed. It was so quiet that we had to ask the to turn up the music. Our waiter was so great though, she gave recommendations for drinks, food and where to have fun later that night. My food was okay, I needed to doctor it up to eat it, it was better as leftovers. I had the Mimosa Flight and it was a waste of money. The drinks were weak and not that tasty. I would try this particular Sugar Factory again, but maybe at night.
   

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6. B

   Becky

   San Francisco

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   The food was not great. The quesadilla could have been cooked longer and the fish tacos fell apart as soon as they were picked up
   

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7. w

   william

   Caribbean

   8 reviews

   5.0

   8 reviews

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Service was exceptional. Will return again. Highly recommended.
   

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8. w

   william

   Caribbean

   8 reviews

   5.0

   8 reviews

   Dined on 9 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Easy b to get to. Unique meal and drink choices. Would go again.
   

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9. M

   Monica

   Caribbean

   1 review

   5.0

   1 review

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from our waitress. The food was very good, atmosphere on point. It was truly worth the trip.
   

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10. K

    Krysten Seanté

    Caribbean

    4 reviews

    5.0

    4 reviews

    Dined on 29 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We celebrated my daughter’s fourth birthday there. Service was quick. The food came out hot. Drinks were sweet and mixed to perfection. My server Lee was super friendly, entertaining and helpful. We really enjoyed ourselves. Only downside was the fact that they made 10 of us wait outside until the entire party of 15 came and it was a pretty warm evening.
    

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