Sugar Factory - Cherry Hill

Review summary

1. J

   Jenna

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   While at first glance the vibe is adorable and looks very much like it’s going to be worth the money. Once sat, the door was dirty, they had long lost balloons on the ceiling (clearly had been there for a while) and silverware on the floor in clear daylight that wasn’t ours and was clearly from past diners. The service was awfully slow and our appetizers were brought out at the same time our dinner was. This isn’t a very large place and they seem to have plenty of waiters/ waitresses so I’m not sure what the hold up was. A party of 8 got seated way after us and got their food first (we only ordered a dang burger and chicken parm). They have NO kids menu which is weird for a place centered around candy and sugar (clearly kids would want to come here instead of just adults. We also brought our 4 year old. Come on. It’s called the sugar factory). Food was okay. About the same quality as an Applebees. The $21 milkshake glass “covered in frosting” was clearly made and placed in a freezer and pulled out on request because it was so freezer burnt and not pleasing looking. For the wait, they could have did the mug in the time we waited for it “fresh”. $150 for 2 adults and 1- 4 year old. Not worth it to see pretty decor and a chandelier. Won’t be back.
   

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2. M

   Mildred

   Atlantic City

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! Drinks and food was delicious. Our family enjoyed different burgers and the rainbow sliders. The goblets are huge!!!! Very difficult for one person to finish. Milkshakes were huge and yummy too. It's pricey but a great experience and atmosphere. Our service was amazing!
   

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3. C

   Crystal

   Philadelphia

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I wouldn’t return. The food was overpriced for nothing. Lack of effort with their food. I mean cold food even though there were only 3 tables. Lacked condiments on each dish. Just no.
   

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4. Z

   Zachary

   Philadelphia

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   They were out of the dinner specials at 4:15, nachos were bland, food was alright but not worth $20+ per item.
   

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5. D

   Danielle

   Philadelphia

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We went for a family friendly Valentine’s Day experience at 3:30pm. There was 3 adults and 2 children ages 4 and 2. It was a little busy but nothing crazy for Valentine’s Day. We waited a few minutes to be seated. We were seated near a phone booth photo op which was a bit annoying to have people keep coming up and taking pictures right next to our table. It took a long time for our waiter to come over. He was very nice and helpful. We were disappointed that there was no kids menu. There are definitely options for kids but serving a 4 year old Mac and cheese in a hot skillet is not ideal. My daughter needed to use the bathroom and when I took her the ladies room was a mess and none of the stalls had toilet paper. Someone had put cocktail napkins in the stalls. I did tell the hostess about it. I ordered an alcoholic beverage, the kids had apple juice, and we ordered an iced tea and a Pepsi. The Pepsi was $6 for a small stemless wine glass full. The soda and the iced tea came out than shortly after the appetizer and kids food came out at the same time. We had to ask for the kids apple juice again. I did not receive my alcoholic beverage until my meal came. Over all the food was ok and the service was friendly but slow (we there for over 2hrs) and for the price I’m not sure it was worth it especially with toddlers. I don’t think we will be returning.
   

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6. C

   Charmaine

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My granddaughter loved it for her 13th birthday it was well worth it
   

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7. L

   Lisa

   Unspecified

   1 review

   5.0

   1 review

   Dined on 9 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a birthday dinner for my daughter and it was very fun. The servers danced when the Kong Ice cream sundae was ordered and that was the biggest highlight. Food was good and service was pretty fast. Price wasn’t too bad either. I was actually expecting to spend more.
   

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8. A

   Alfonso

   New Jersey

   1 review

   5.0

   1 review

   Dined on 6 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The experience was really good. I was actually able to make reservations free of charge. Also I was able to modify and change the time as we were running a little bit late. The service was kind as we entered. The servers were very pleasant and friendly. The food did not take long and it was hot and fresh. We went to celebrate a birthday. The decor was also very nice but a much for feminine so I do not suggest for a man’s birthday. We had a great time and it was pretty empty inside and quiet.
   

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9. T

   Tonja

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   very fun atmosphere. service was stellar. food was pricey but over the top in presentation photo opps at every turn.
   

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10. J

    Jennifer

    New Jersey

    1 review

    3.0

    1 review

    Dined on 1 February 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    Loved the environment and have been patiently waiting to visit. However, the service was horrendous except from the food runners. Our waitress Anna had the worst attitude. We were there to celebrate a 7 yr olds bday which was stated in the reservation. No happy birthday song, no acknowledgement, nada and we were one of two parties in the restaurant. Not the end of the world but definitely hurt expectations. Anytime the waitress approached our table which was sporadic it was cold and frank. No smile no basic level of service. I was disappointed simply because the current reviews never highlighted poor service. The food runners should swap places with wait staff, they were pleasant, communicative, and approachable.
    

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