Sugar Factory - Detroit

Review summary

1. L

   Lia

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service and terrible food. I ordered a salad and the lettuce was old. It took one hour to get our drinks.
   

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2. A

   Alaina

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   not good 0/10 will not recommend , long wait , didn’t even get food we ordered, the brought it to wrong table👎👎👎
   

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3. M

   Michael

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The service was slow. Thw food was disappointing. Even the experience was kindof a "bummer", especially considering the price that was paid.
   

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4. J

   Jennifer

   Miami

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were so excited to celebrate my daughter’s birthday there and was very disappointed. The service was terrible. It was not even busy so there was really no excuse. They brought all the food except one meal and I had to hunt the server down to get it as well as drinks and our check. She was behind the bar on her phone the entire time. The bathroom were so dirty and had no toilet paper. Definitely would not recommend.
   

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5. M

   Michelle

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The place filthy and tacky . Warm water served in plastic cups. Waited over an hour after being seated for food even with a reservation. The food was not great . Do not waste your money!
   

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6. R

   Ryan

   Detroit

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Slow service long wait for table. Took about 30-45 minutes after our reservation time to get seated. Took an incredibly long time to get waited on and even longer to get our drinks
   

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7. M

   Melissa

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was terrible and food was cold. Never got an entree and drinks never came until we were leaving. Worst experience ever!
   

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8. J

   Jessica

   Detroit

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Menu was ugly and too busy so it made the food pictures unappealing and made the prices seem insane. Service was terrible. We had a reservation at 7, got sat at 720 and didn’t get our drinks until 802. Food tasted good but nothing special. I had a club and it was a 8 dollar version not 22. Restaurant was overall not clean. Hosts were not welcoming or friendly. Music was fun but very loud if you are sensitive to that. Whole place smelled of marijuana. It was my daughters 16th bday and we didn’t even have dessert as she just wanted to get out of there.
   

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9. A

   Alexandra

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   The price is way too high and not worth it. The worst flatbread I’ve ever had. The pasta had no flavor or salt. Service was lacking. No one was friendly to us and barely checked in. We had to ask for a high chair twice and then had to ask for silverware as we hadn’t been given any. 20% gratuity was added to bill and we were told by our server that in addition to the 20% that goes to all staff, he appreciates cash tips for himself as well. This was the most he had spoken to us the entire night.
   

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10. K

    Katelynn

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    We waited even though there was a reservation. We were sat with no menus and wet plates that got the napkin wet that they put right on top of the plate. We waited for 20 minutes for menus and a server to approach us. We were served 3 waters when we asked for waters for the table but we had 4 people at the table. We still didn’t receive silverware when the food came. We asked for the sliders with just cheese and ketchup and it came out with pickles and their slider sauce. I ordered a drink that took 40 minutes to come to the table. The food was at best mid. They brought out one dessert 25 minutes before the second one for each of my kids. The bathrooms were absolutely disgusting. We will never go back to Sugar Factory in Detroit. I have no idea how that place survives.
    

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