Sugar Factory - Detroit

Review summary

1. K

   Kathryn

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My kids really wanted to try this place after the Auto Show. I made reservations and we got there about 20 minutes early. There were not a lot of diners and we were seated right away. It was so loud, we could not hear eachother talk. The ambience was so cheesy. Inflatable Valentine decorations and dollar store streamers taped all over. The dinnerware is plastic and the tables were dirty. It took 25 minutes for a server, who was not ours, to bring water. Our server finally showed up mumbling at us, looking less than thrilled to be there. The menu is massive but the print is tiny and very difficult to read. I almost ordered a virgin drink that was $46 on accident until my son pointed to the price in small print. The food took almost 45 minutes to arrive. My daughter's meal arrived 10 minutes after mine and my son's. My son loved the burger, but the $20 truffle fries tasted nothing of truffle oil. My daughter's pretzel was cold and stale. My salad was small and not anything special for $27. The bill comes already with 20% gratuity added in. My head is still pounding a few hours later as now I received an email that the restaurant told OpenTable we were a no show and I had to set that straight. This place could be so cool, but it's raunchy and overpriced. The only reason I gave two stars was because my son enjoyed his burger.
   

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2. D

   Darvetta

   Las Vegas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My cousin birthday experience was ruined! Highly disappointed 0 out of 10. This establishment customer is horrible. I DO NOT RECOMMEND & I WANT BE RETURNING!
   

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3. A

   Antonio

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed celebrating my wife's birthday at Sugar Factory. The drinks were totally awesome the bartender made a Carmel apple shot that was superb and our server Malachi made the experience priceless
   

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4. J

   Joe

   Indiana

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great environment, kid friendly, sugar rush! Regular food though was very average
   

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5. R

   Rachel

   Detroit

   11 reviews

   2.0

   11 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   This place is way too expensive and tacky and not clean. Could be cool but it’s not.
   

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6. J

   Jill

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Slow service. Staff putting up decorations during prime time dinner. Took forever to get food as they were having a “staff meeting”. Waitresses walking around with a bag of candy and eating it while on the floor. For the amount we paid for, we expected better service. Chicken was reheated and found a hair in our food. Will never go back.
   

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7. K

   Kim

   Chicago

   71 reviews

   3.0

   71 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   My expectation was low based on the reviews. I’d said the experience was fine. Good place for kids to go once for a fun, fancy expensive shake. The place overall looked tattered and dirty. The candy store did not have much stock and was underwhelming. Good, hot French fries and decent tasting, super fun desserts.
   

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8. J

   Jasmine

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined on 12 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I Came to sugar Factory to celebrate my 22nd birthday. reservation was made , when I got there they didn’t have a table to seat us at & once we ended up getting a table we sat for 20 mins because there was no waiter assigned to the table . Our waiter was completely rude, kept explaining she was ready to go & it was the end of her shift. Rushing us . Service was terrible .
   

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9. D

   Devonya

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great first time experience!! My daughter loved the birthday celebration.
   

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10. T

    Toiaun

    Detroit

    1 review

    1.0

    1 review

    Dined on 5 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    It was my birthday I waited 3 hours for my food when the rest of my guest got there food… the food was cold the manager didnt want to accommodate me for one it being my special occasion and I didn’t get my food in a good timeframe. Horrible experience won’t be going back.
    

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