Sugar Factory Express - Mall of America

Review summary

1. A

   Anna

   Minneapolis1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a wonderful experience and are excited for our next trip back!
   

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2. OT

   OpenTable Diner

   Hawaii1 review

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Fun atmosphere with crazy desserts. Every time we o they are out of basic food and service is slow.
   

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3. J

   Julie

   Minneapolis1 review

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were actually seated early. Very friendly, attentive server. We will absolutely be going again
   

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4. OT

   OpenTable Diner

   Minneapolis1 review

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Delicious food, and great service! Prices are fairly high though. I would eat here again.
   

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5. B

   Bonnie

   Northern MI2 reviews

   4.0

   Dined on 17 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was great and the restaurant is SO cute! What a fun experience! It was a little too loud for my liking, but overall a very fun place to dine.
   

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6. CT

   CT724

   Greater Boston2 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Super fun place. My kids love it here and the food is very good. My only quibble is that the music is too loud.
   

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7. OT

   OpenTable Diner

   Austin3 reviews

   3.0

   Dined on 6 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It is a fun place for a teen birthday, so it fit the bill there. The crazy shakes are huge and impressive, the food was just okay. Definitely way over priced. Our poor server did a great job but it was only him and he was slammed. He gave us some $ off and we felt for him. But i get a sense reading other reviews that this was not an isolated occurrence. Fun for a teen bday. Maybe would go again just for drinks/dessert if someone from out of town visits us.
   

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8. C

   Courtney

   Minneapolis1 review

   1.0

   Dined on 25 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The place was very overpriced and the food was not great either. The waffles were cold and we found mold on the strawberries. Didn’t offer us anything to drink but water. Server was very poor at his job.
   

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9. P

   Patti

   Chicago6 reviews

   4.0

   Dined on 21 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Took my granddaughter for her birthday. I have been doing this for three years and she loves it. We were the only people in there at 1 o’clock. It was a Tuesday and cold outside. It was so much fun. Our server was wonderful and he made it really fun for her. There’s a reason why she wants to go there every year for her birthday. She wanted the hamburger with the pink bun, but that’s not on the menu anymore so she got the Belgian waffle but she liked.
   

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10. N

    Nate

    Omaha1 review

    2.0

    Dined on 19 January 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Definitely more for kids than adults. Only got to order one drink then given our bill (sad for a place that is famous for their drinks!)
    

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