Sugar Factory Express - Mall of America

Review summary

1. OT

   OpenTable Diner

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food wasn’t the greatest and the service was subpar. However the ambiance was cute !
   

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2. J

   Jenny

   VIP

   Grand Rapids

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We sat at our table for about 10 min after being seated and had NO ONE even circle back to us to even bring water, apologize for taking so long, or acknowledge our existence. So we decided to leave and eat elsewhere. I understand being busy, understaffed, tired from the holidays, etc but we had wonderful service at every other restaurant experience in the mall during our visit.
   

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3. AF

   AsijaF

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They service was great and timely also sung me happy bday with complimentary ice cream desert cup
   

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4. OT

   OpenTable Diner

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server DJ was amazing and made the whole experience fun. After a very long day of shopping our mini mes were nearly spent but the experience breathed life back into them. Just what we needed
   

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5. A

   Amanda

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My salmon was slightly dry, but other than that, the food was good! Our waiter was absolutely the best waiter I’ve ever had. I didn’t catch his name, unfortunately. But he came with great energy and was so nice! The ambience of this place was incredible. Such a cool vibe. Will definitely revisit.
   

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6. V

   Vanessa

   VIP

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good! A fun restaurant to celebrate your birthday
   

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7. A

   Amanda

   Minneapolis

   15 reviews

   3.0

   15 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Definitely an “experience” for the younger crowd. Desserts are the star! However, one of our skillets was rock hard so our server promptly removed it from the table and the bill. $21 for a shake is crazy but it was a special occasion. Our dinner was mediocre, French fries were the best thing on our plates.
   

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8. V

   Viviana

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came to the Sugar Factory in Mall of America for the first time for my birthday! It was decorated with clearly a lot of care and thought (this was 2 days after halloween). My server was kind enough to make my birthday special, memorable and was very attentive to making sure I had a great experience. The establishment was clean, fast and friendly. There are LOTS of drink options to choose from, and the food menu had a great variety as well. Everything was hot and freshly made. 10/10 would visit again.
   

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9. AM

   AshleyM

   Minneapolis

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Brought my 10 year old niece there she loved the food and drink she got. Obviously brought her there for the experience, they had special Halloween drinks and food options and it was well decorated. I guess I was expecting more for the hype this place gets and the service was extremely slow, servers were okay but took forever. Our food was out for 5 minutes before they even came to finish and pour our drinks. Would go again to share the experience with my kids or family otherwise wouldn’t return based on food or PRICE!
   

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10. B

    Brigitte

    Chicago

    4 reviews

    2.0

    4 reviews

    Dined on 25 October 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    I took my 11yo son and 2 of his friends. We ordered 1 milkshake each one. They brought 2 at the same time. They forgot the third milkshake. The waiter didn’t come back. I had to walk to the kitchen and ask for the third milkshake. After a while they finally brought it, when 2 of the kids were almost done with the milkshake. The waiter never came back to check if we wanted more water. When I initially reserved this place, I sent a note reporting we were celebrating my son’s birthday. They never acknowledge the note. I don’t know why here at open table, they ask if this is a special occasion if they are not going to grant it. I do not recommend this place. Poor service
    

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