Sugar Factory - Harmon

Review summary

1. M

   Megumi

   Las Vegas

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Aaron was the bomb! His service is top tier. We had amazing service and the food great!! Thank you!!!
   

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2. P

   Pedro

   VIP

   Orlando

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful experience. The service takes hours, the food was not good and the price expensive. Old furniture, old decor and our waiter was chatting with the owner instead of serve us.
   

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3. A

   Alexis

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service took to long and it just wasn’t the same at all
   

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4. A

   Arturo

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Brought our baby boy (11.5mos) for his first Valentine’s Day. We do all as a family and it was both mine and my son’s first trip to Sugar Factory. The biggest knock was a 45 minute wait past our reservation time. Had a party of 2.5 and other parties of 2s/3s showing up after us were sat first. Not sure if the restaurant was waiting for a certain table or what the issue was there. However, when we were finally sat, we had a 4 seat table with optimal space for a baby boy and the vibes began. One of our biggest concerns when we go out is noise/music level for our son. It was at the right sound level to be able to listen/talk to each other while also tune out to some music. He enjoyed the songs being played and got his dance on. Food was a bit pricey and very average tasting minus the drinks and milkshake. Drinks were good and the milkshake presentation caught me off guard but I loved it. 5 Star of the night goes to our server Craig. Supposedly he was new but the way he took care of us, we could not have guessed it. Very personable to our family and even our little one and we appreciate the compliment about him being “a good baby”. If we could book Craig every time, without a doubt we would! Overall a good, fun experience and we’ll be making our return cause momma has to have her white gummi bear fishbowl fix every now and then lol.
   

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5. B

   Brad

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Ordered onion rings as appetizer was pretty bland. Ordered fajitas and couldn't eat most of it as it had grizzle and whatever that makes it unchewable. Club sandwhich was dry. Rice and fries were decent.
   

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6. W

   Whitney

   Las Vegas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I went specifically for the valentine theme menu. I wasnt given what was advertised but our waiter Brennan was great.
   

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7. B

   Becky

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I was so excited to eat here and so disappointed. The facility itself is really dirty and run down. It smelled sour and stinky like it wasn’t kept very clean and the candy boxes at the front were all pretty much empty which made it look really tacky. The service was slow and unimpressive. One server was amazing. He was kind and helpful and it was his first night so he gets a round of applause but the guy he was serving with could not have cared less about being there and helping us out. The food was absolutely mediocre, fast food quality at premium Steakhouse prices. The cake was rock solid and had so much dye in it, it was inedible. The sauces we got with our meal had been sitting out for so long they both had these nasty skins across the top. Then on top of everything else we were charged a 20% service fee and 18% tip. So for two trash items it cost us $70.00. I’ve had better dining experiences at McDonald’s. Definitely would NOT recommend.
   

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8. T

   Trisha

   Los Angeles

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Well, the drinks, food and service were amazing. The chairs, the booths, some of the tables, and the walls that weren’t decorated needed to be severely refreshed. Several of the chairs were coming apart. The booths along the back wall had holes in them. You could see the service area that they kept dark off to the side was in need of upkeep, and the way to the bathrooms was dingy looking. It would have been nice if there had been doors leading into them before you get to the bathroom door and they didn’t seem to want to sit people on the upper levels. 
   

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9. G

   Gonzalo

   San Diego

   1 review

   5.0

   1 review

   Dined on 9 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   China our server was amazing. Would recommend this place just because of her
   

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10. D

    Donna

    Orange County

    16 reviews

    2.0

    16 reviews

    Dined on 8 February 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    We were excited to take my granddaughter there for her 9th birthday. Sadly, it was a very disappointing experience. The decor was cute but the Vibe was low. Service was very mechanical. The special $40 drink with dry ice was cute but no fan fare or excitement. Food was colorful & tasted fine. But overall very overpriced and we couldn’t wait to leave.
    

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