Sugar Factory - Harmon

Review summary

1. NR

   NicholasR

   Seattle

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food was just ok and they got the order wrong and offered nothing to fix it. Service was not great and they don’t care because gratuity is automatic. Ambiance was nice and fun drinks. Overpriced overall for what it is.
   

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2. S

   Staci

   Las Vegas

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The food was awful first of all! The wall paper is peeling off the walls. Took forever to get the food. The service sucked. The place was dirty.
   

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3. M

   Mia

   Las Vegas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We pre ordered the 24K birthday package for my son's 21st birthday. When I called to order it they supposedly added the request to our reservation. They ran out of it and the manager did not seem to care. This was suppose to be one of the highlights of his birthday weekend. They ended up giving him a free virgin drink after my husband complained. Also, the food was not flavorful and the cheese on the burger was cold. Very disappointed 😞
   

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4. J

   Judith

   Las Vegas

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Hair on my food not acceptable Expensive and not a good quality My opinion
   

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5. F

   Franco

   Los Angeles

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Fun food. Way too loud for an afternoon. 9 people, literally could not talk to each other. Service average.
   

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6. H

   Heather

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place, especially to celebrate birthdays!
   

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7. S

   Stacy

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Women’s restroom was disgusting and filthy. Food was just ok and drinks were over priced. Espresso martini tower is more like chocolate milk, I think that’s was they use in it instead of making correctly…not great. Service was a bit slow as well.
   

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8. D

   Daniel

   Columbus

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view from the upstairs bar is amazing!! This place is a great value and experience!!
   

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9. T

   Tiffany

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Horrible experience. Restaurant was freezing cold. Waitress never smiled, was short with, us seemed irritated that she was working and all over negative rude experience. Myself and my two children age 4 and 5 were expecting to have a pleasant lunch and ordered two food items to share yet only one of them made it to our table. Had to ask two more times for the additional item ordered. We will not be back. Oh and the best part — this app wouldn’t load its page unless I gave the restaurant a 5-star review. Shame. Complete shame.
   

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10. J

    Jennifer

    Las Vegas

    3 reviews

    2.0

    3 reviews

    Dined on 9 November 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 3

    Do not ever order the brunch pancakes mark they taste like they’re made out of cornmeal, but it’s described as buttermilk pancakes. They were the most horrible thing I’ve ever ever had for a pancake batter. Also, the waitress did not tell me about an automatically added tip, but thank goodness I noticed it on the bill.  also I had come on the day before, Friday morning because it was posted online that you offer the brunch menu Friday, Saturday and Sunday. I even asked the hostess if that was the case and she said yes there’s a brunch going on and she sent me upstairs and it wasn’t until the waitress came for my order that she said there’s no brunch going on Friday
    

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