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Sugar Factory - Houston, Houston, TX

Sugar Factory - Houston

3.1
3.1
38 Reviews
$31 to $50
American

Make a booking

2 people
19:00
Booked 4 times today
  • Great for creative cocktails
  • Child-friendly
  • Good for special occasions
With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Order delivery or takeout

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Phone number
    (713) 485-6290
  • Payment Options
    AMEX, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Private party facilities
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Area
    Galleria / Uptown
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 38 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.1
3.1 based on recent ratings
  • 3Food
  • 3.5Service
  • 3.2Ambience
  • 2.8Value

NoiseEnergetic

Diners' Choice Awards

  • Houston

    Child-friendly

  • Houston

    Child-friendly

Review summary

AI-generated from verified diner reviews
Sugar Factory - Houston offers a vibrant atmosphere with creative drinks and whimsical milkshakes that delight patrons. The staff is noted for being friendly and attentive, with standout service from individuals like "vee and amber." While some guests mention service hiccups and pricing concerns, the festive environment and unique drink offerings make it a fun destination for special occasions.

38 Reviews
  1. Nancy

    Houston

    2 reviews

    3.0

    2 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 1
    This Sugar Factory is inside the Galleria…first no for me, it’s small and not well equipped with alcohol: unless they have a bar area in another section of the restaurant. I went specifically for the Christmas menu, I was told that they weren’t doing it anymore. The staff was nice and responsive but the environment is not comparable to any other Sugar Factory I’ve been to. The entire environment was unappealing.

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  2. Britany

    Houston

    1 review

    2.0

    1 review

    Dined on 15 December 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 2
    We went for my daughter’s 16th birthday. For the price we paid you’d think the food would be way better and the service should have been excellent. I got loaded hamburger fries, the hamburger meat tasted like a freezer burned Patty that they just heated up. I literally picked out every piece of meat and only ate the cheese fries. My daughter got chicken and shrimp Alfredo. Her bowl had a hair in it. They did remake it for her but no apologies or even $5 off the bill. I ordered a sour Apple martini thing and by the time it got to my table (20 min after I ordered it) the sucker they put in it had melted and made the drink taste like medicine. What I assume was the manager asked me if the drink was “too strong” I told her it just taste nasty. I ordered a pink lemonade after that. For me and my daughter my total was $106 after tip. (I wasn’t aware gratuity was already included in the bill so they got a double tip from me) All I can say is do your research and read the reviews first.

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  3. Maebreanna

    Houston

    1 review

    5.0

    1 review

    Dined on 26 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was amazing! I highly recommend this location.

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  4. Sakiesha

    Houston

    1 review

    5.0

    1 review

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I had wonderful time . My son is autism and nonverbal they treat him so warm and kind

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  5. Amonica

    Las Vegas

    1 review

    1.0

    1 review

    Dined on 23 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    This was a horrible sugar factory experience. The server was so rude. Birthday girl never got her food

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  6. Jasmine

    Houston

    1 review

    3.0

    1 review

    Dined on 18 November 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    What can be better is the pasta more chicken more selections as in meats & just The pizza got a little messy but overall it was amazing Only 1 person enjoyed they burger I would say not using the pre-cooked patties is a giveaway

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  7. Caira

    Houston

    1 review

    2.0

    1 review

    Dined on 17 November 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    My daughter wanted to go there for her sweet 16. They were a large group of 8 and you would think a place that advertises serving celebrities would be able to accommodate 8 teenagers. A total disappointment! Food arrived late, some didnt receive their food until other had already ate, they gave my daughter a half hearted birthday song. So my experience here wasn't good. We won't be going back. Then they have the never to expect gratuity in addition to the bill. Well, my tip expressed what I thought of the service. You don't play with my baby girl's day, and I think most if not all father's would feel the same.

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  8. Natashia

    Houston

    1 review

    5.0

    1 review

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Went for my daughter's 12th birthday. Everything was good...food was very good!!! 2 hr table limit so make sure everyone is on time.

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  9. Tiffany

    VIP

    Dallas

    10 reviews

    3.0

    10 reviews

    Dined on 28 October 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4
    Vee was a great hostess and displayed customer service. She was the bartender too and handled herself well managing multiple tables. There were a few missed opportunities - ingredients for cocktails were not available, under staffing that applied extra pressure on one person, dirty silverware. Again, I want to reiterate the high level of service provided by Vee, the team member that kept the restaurant clean, and the cook producing yummy burgers, fries, and sandwiches.

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  10. Jessica And Victoria

    Houston

    1 review

    1.0

    1 review

    Dined on 26 October 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Horrible service I Would never return or recommend any of my friends or family

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FAQs

Sugar Factory - Houston offers takeout which you can order by calling the restaurant at (713) 485-6290.

Sugar Factory - Houston is rated 3.1 stars by 38 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 4 times today

Order delivery or takeout

Google Map for Sugar Factory - Houston

5015 Westheimer Rd, Houston, TX 77056

Additional information

  • Area
    Galleria / Uptown
  • Hours of Operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    None
  • Payment Options
    AMEX, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (713) 485-6290
  • Catering
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Private party facilities
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
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