Sugar Factory - Houston

Review summary

1. B

   Britany

   Houston

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We went for my daughter’s 16th birthday. For the price we paid you’d think the food would be way better and the service should have been excellent. I got loaded hamburger fries, the hamburger meat tasted like a freezer burned Patty that they just heated up. I literally picked out every piece of meat and only ate the cheese fries. My daughter got chicken and shrimp Alfredo. Her bowl had a hair in it. They did remake it for her but no apologies or even $5 off the bill. I ordered a sour Apple martini thing and by the time it got to my table (20 min after I ordered it) the sucker they put in it had melted and made the drink taste like medicine. What I assume was the manager asked me if the drink was “too strong” I told her it just taste nasty. I ordered a pink lemonade after that. For me and my daughter my total was $106 after tip. (I wasn’t aware gratuity was already included in the bill so they got a double tip from me) All I can say is do your research and read the reviews first.
   

   Is this helpful?

   Report
2. M

   Maebreanna

   Houston

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing! I highly recommend this location.
   

   Is this helpful?

   Report
3. S

   Sakiesha

   Houston

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had wonderful time . My son is autism and nonverbal they treat him so warm and kind
   

   Is this helpful?

   Report
4. A

   Amonica

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was a horrible sugar factory experience. The server was so rude. Birthday girl never got her food
   

   Is this helpful?

   Report
5. J

   Jasmine

   Houston

   1 review

   3.0

   1 review

   Dined on 18 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   What can be better is the pasta more chicken more selections as in meats & just The pizza got a little messy but overall it was amazing Only 1 person enjoyed they burger I would say not using the pre-cooked patties is a giveaway
   

   Is this helpful?

   Report
6. C

   Caira

   Houston

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   My daughter wanted to go there for her sweet 16. They were a large group of 8 and you would think a place that advertises serving celebrities would be able to accommodate 8 teenagers. A total disappointment! Food arrived late, some didnt receive their food until other had already ate, they gave my daughter a half hearted birthday song. So my experience here wasn't good. We won't be going back. Then they have the never to expect gratuity in addition to the bill. Well, my tip expressed what I thought of the service. You don't play with my baby girl's day, and I think most if not all father's would feel the same.
   

   Is this helpful?

   Report
7. N

   Natashia

   Houston

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for my daughter's 12th birthday. Everything was good...food was very good!!! 2 hr table limit so make sure everyone is on time.
   

   Is this helpful?

   Report
8. T

   Tiffany

   VIP

   Dallas

   10 reviews

   3.0

   10 reviews

   Dined on 28 October 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Vee was a great hostess and displayed customer service. She was the bartender too and handled herself well managing multiple tables. There were a few missed opportunities - ingredients for cocktails were not available, under staffing that applied extra pressure on one person, dirty silverware. Again, I want to reiterate the high level of service provided by Vee, the team member that kept the restaurant clean, and the cook producing yummy burgers, fries, and sandwiches.
   

   Is this helpful?

   Report
9. J

   Jessica And Victoria

   Houston

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible service I Would never return or recommend any of my friends or family
   

   Is this helpful?

   Report
10. A

    Ajani

    Houston

    1 review

    5.0

    1 review

    Dined on 21 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time at the Houston location- it was clean and decorated nicely. Vii was amazing - made sure my son had a great time celebrating his 9th birthday! Thank you, Vii!
    

    Is this helpful?

    Report