Sugar Factory - Houston

Review summary

1. M

   Melissa

   Houston1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was definitely not the experience we hoped for. The restaurant was understaffed, it took about 10 minutes for us to be greeted( no one was waiting) , we had to seat ourselves and when our waitress finally greeted us she realized we had not been given menus. Our waitress also was acting as the bartender and was helping clean tables. Presentation of drinks was lackluster compared to other locations especially for what you pay for them. The food all arrived at different times which was odd. I would never recommend this location.
   

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2. R

   Ricketa

   Houston1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   First of all, I made a reservation to eat here. When I arrived, they said they did not have one under my name, even though I had a text confirmation and everything. Our waiter had terrible customer service. The food was not good at all, only the drinks were. If I would ever go back it would be to the bar area to drink but I would never ever eat here again.
   

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3. L

   Lisa

   Miami1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Nothing was right here! Waited 10 minutes to be seated because everyone was in The kitchen. No customers. Food was old. Everything looked unstocked and empty. Had a depressing dirty feel to it. I apologized to my guest repeatedly because I expected it to be a nicer experience
   

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4. OT

   OpenTable Diner

   Houston1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bad service Food over was incorrect Wait time was over an hour
   

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5. A

   Ann

   Las Vegas1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE!!! Don't ever go here unless you want to be disappointed. We went for my sister’s bachelorette dinner. We had reservations at 6:30 pm and didn't get seated until 7:00 pm because no one was working. We ordered the Sampler Platter because it came with Mac and Cheese bites but once the food came out it didn't have the Mac and Cheese bites on it. We asked the waitress where the bites were, and she said oh we are out of those, but we gave you more chicken fingers instead that was not true... The waitress also charged us for a drink we never got. The prices on the menu were different than the bill. Every item was $2 more expensive on the bill than the menu. We questioned the pricing, and they said oh that is our old menu and the prices have changed... This should have been communicated prior or they should have given us the new menus. There is also a 20% service charge to all the checks. All in all, this was one of the worst experiences at a restaurant I've ever been to! Please avoid this place!!
   

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6. B

   Britannica

   Houston1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was horrible waiter never came to check on party. Drinks was horrible don’t think I will ever return
   

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7. T

   Tanisha

   Houston1 review

   1.0

   Dined on 28 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I would not go back. I tried to call because my reservations were late. I was in traffic when I got there was only two other people there so I didn’t understand why nobody answered the phone. I called several times. They were playing more of adult music and there’s no restroom you can use in there for it to be a family oriented place kids need to be able to use the restroom. The food was OK planned and the drinks and food are overpriced. I felt like I spent too much money. I just won’t go back and won’t recommend it to anybody else. It was just not for me.
   

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8. R

   Rushelle

   Houston1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Hospitality & Vibes! Thanks to our server Esmeralda
   

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9. T

   Tanisha

   Houston1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The service was poor from the moment we were seated. After about 20 minutes of being seated a guy came by and asked if we wanted water while we wait. It then took about another 23-30 minutes for our waiter to come by and acknowledges us. She came and asked if we were ready to order. We placed our order and it took forever to get our food. The fries and cheese on the loaded fries were cold. This experience ruined my girls birthday lunch and they didn't want to eat anything. They didn't finish their milkshakes because after waiting so long for their food they just wanted to leave.
   

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10. T

    Tim

    Houston1 review

    1.0

    Dined on 15 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Absolutely horrible Valentine's Day experience. Music was blaring and service no where to be seen. Waited 10 minutes for anyone to come over to seat us despite having a reservation on the hour. One drink order took 45 minutes to be brought out despite multiple people just standing around at the front and lingering about the back of the house door. When our food finally came out, the cajun chicken alfredo had burnt chicken with little black bits mixed in the sauce. To round it all out, a 20% service charge was added for parties of 1 or more that had to be processed by walking up to a terminal in front of the employees who would stand there and watch to see how much additional tip you would add on on top. Two and half hours of our time wasted.
    

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