Sugar Factory - Miami Beach

Review summary

1. Y

   Yuliia

   Miami

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Mauricio was my server. Best margaritas we’ve had in a while
   

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2. Y

   Yuliia

   Miami

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Federica is amazing! She went above and beyond for my daughter’s birthday!
   

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3. R

   Rikki

   Cincinnati

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was very bland. Restaurant was not easy to find. Service was disappointing, not only did we have to ask for straws and salt pepper but we then had to wait over 5 minutes before another waiter, that was not ours, brought some out. I wouldn’t recommend.
   

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4. C

   Catelin

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were both delightful and beautifully presented.
   

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5. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service by our waiter “Miguelao” … thank you for making our dinning experience special and fun! And to the rest of the staff as well for all their great hospitality. Great food and location!
   

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6. N

   Noe

   Austin

   1 review

   vip
   1.0

   1 review

   Dined on 21 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ended up leaving as soon as we walked in! Not the "Sugar Factory". Tiny area shared by another business. Ambience is off, decor is off, menu is off. I know they are trying to remodel the actual restaurant which is the reason for the condition, but until they fix it, I don't recommend you go.
   

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7. Y

   Yuliia

   Miami

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best milkshake I’ve ever had! We tried Cookie Monster and Barbie. Darimar was my server
   

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8. C

   Chyna Marie

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 20 October 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   I wouldn’t recommend this new location. Small space, very loud and not enough room to sit comfortably. Seems understaffed, very long wait times for food and drinks. Doesn’t look like the old Sugar Factory at alllllll. It was my sister birthday, I didn’t even bother telling them or ordering a dessert.
   

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9. Y

   Yuliia

   Miami

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fernando is the man! Took a good care of us. Bartender crafted some yummy drinks
   

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10. OT

    OpenTable Diner

    Charleston

    2 reviews

    1.0

    2 reviews

    Dined on 17 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This was the worst possible dining experience ever. Such a complete waste of time, money and calories. They moved the restaurant to another building that looks nothing like the pictures and did not indicate that on open table or when they confirm. The hostess answers the phone and does not indicate it is a restaurant...just hello. It is a building that says Little Nikos, nowhere does it say Sugar Factory. The music is extremely offensive and loud (my kids now know if you are sexy clap your hands). The service is marginal. I saw our drinks go to someone else's table and then get brought to us. Such a waste of a Miami meal. I would prefer to eat at McDonald's.
    

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