Sugar Factory - Miami Beach

Review summary

1. A

   Amanda

   New York City

   4 reviews

   vip
   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   One of the worst meals I’ve ever had. My kids even refused to eat the burgers given how dry and hard they were. The positive reviews must be for the old business/location. This place is tiny and feels worn out. It is labeled as a pizza place and had that restaurant’s menu displayed out front. I walked in to ask for directions to sugar factory and they said this is it. Honestly, did another place acquire the rights to the name and menu and is serving it as requested based on the prior reputation? $30 for sliders that were inedible in a bad location is pretty disappointing.
   

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2. R

   Rikki

   Cincinnati

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was very bland. Restaurant was not easy to find. Service was disappointing, not only did we have to ask for straws and salt pepper but we then had to wait over 5 minutes before another waiter, that was not ours, brought some out. I wouldn’t recommend.
   

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3. C

   Catelin

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were both delightful and beautifully presented.
   

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4. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service by our waiter “Miguelao” … thank you for making our dinning experience special and fun! And to the rest of the staff as well for all their great hospitality. Great food and location!
   

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5. N

   Noe

   Austin

   1 review

   vip
   1.0

   1 review

   Dined on 21 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ended up leaving as soon as we walked in! Not the "Sugar Factory". Tiny area shared by another business. Ambience is off, decor is off, menu is off. I know they are trying to remodel the actual restaurant which is the reason for the condition, but until they fix it, I don't recommend you go.
   

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6. C

   Chyna Marie

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 20 October 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   I wouldn’t recommend this new location. Small space, very loud and not enough room to sit comfortably. Seems understaffed, very long wait times for food and drinks. Doesn’t look like the old Sugar Factory at alllllll. It was my sister birthday, I didn’t even bother telling them or ordering a dessert.
   

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7. OT

   OpenTable Diner

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined on 17 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst possible dining experience ever. Such a complete waste of time, money and calories. They moved the restaurant to another building that looks nothing like the pictures and did not indicate that on open table or when they confirm. The hostess answers the phone and does not indicate it is a restaurant...just hello. It is a building that says Little Nikos, nowhere does it say Sugar Factory. The music is extremely offensive and loud (my kids now know if you are sexy clap your hands). The service is marginal. I saw our drinks go to someone else's table and then get brought to us. Such a waste of a Miami meal. I would prefer to eat at McDonald's.
   

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8. C

   Caroline

   New York City

   11 reviews

   2.0

   11 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Avoid this place. It’s understaffed and almost appears temporary. The service was unhelpful and they didn’t have many of the items on the menu. We came to get the colorful stack of pancakes and they said they didn’t have them. We got a waffle instead. When my dad asked for butter they brought him garlic butter, which ruined his whole waffle. The Sugar Shack use to be a fun place to eat, but this restaurant was a shadow of what it once was.
   

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9. S

   Stephen

   Toronto

   1 review

   vip
   1.0

   1 review

   Dined on 11 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation but didn’t actually dine here because we couldn’t find it. The open table address was 507 Espanola, which was an abandon building. Called the resto, they said they moved gave to 1444 Espanola, which brought us to a dead end residential street. Called 2 more times and they insisted that was the correct t address. Then called a forth time and was told the address was 1444 Drexel, which on google maps showed as the original abandon building. We gave up at that point.
   

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10. W

    Wilma

    Charleston

    1 review

    5.0

    1 review

    Dined on 11 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place is cute and decorated for Halloween. I had the four cheese ham sandwich which came with fries and my friend had the spooky sliders, all were delicious. The butterfinger shake was to die for. I recommend this place and will go again.
    

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