Sugar Factory - Orlando

Review summary

1. A

   Aaliyah

   Orlando

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I visited Sugar Factory last night to celebrate my 30th birthday, and it was a terrible experience. Our food took 30 to 45 minutes to arrive, and we had to repeatedly remind our waitress to bring the drinks we ordered when we first sat down. To make matters worse, several items we ordered were unavailable, and we were only informed after waiting a long time. I was supposed to receive a birthday song, but the waitress didn’t ask about it until my party was ready to leave, at which point I no longer wanted it. The service was disorganized, and the manager was extremely unprofessional, arguing with members of my party when we raised concerns about the service and food. Additionally, the waitress failed to card anyone in my party for alcoholic beverages, which is not only irresponsible but also a legal issue. Overall, the lack of professionalism, poor service, and disregard for basic protocols made this an awful experience. I would not recommend THIS Sugar Factory location for anyone celebrating a special occasion or expecting quality service.
   

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2. M

   Melissa

   Orlando

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We tried ordering several items but were all out of their signature dishes on the menu that we tried order after six try’s we finally found something that they had in the kitchen. The waiter was amazing and very apologetic, he tried is best considering they had no food to serve.
   

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3. S

   Shannon

   Charlotte

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   They were out of many things in the restaurant, including sparklers for bday celebration. That is the whole reason we came to eat there
   

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4. N

   Nikki

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We Had An Amazing Time! Great Vibe, the server was amazing! And everything was perfect! I have been to the Miami & Delray Beach Location as well and this one was a blast! The only negative was the women’s bathroom it was one Tiny bathroom so it was a wait to go to the restroom! But everything else was perfect
   

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5. B

   Brandy

   Tallahassee

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had three different waiters in 20 minutes without getting any drinks or service. They were out of everything tequila, champagne, wine and cheese. Turn around and walked out and went down the street to the yard house.
   

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6. B

   Beatriz

   Orlando

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My son loved his birthday experience at the sugar factory
   

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7. R

   Ronna

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time! The food was excellent and the dessert top it off! What a great experience!
   

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8. L

   Lyndsey

   Orlando

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for my daughter’s 13th birthday and we had an amazing time!!!
   

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9. G

   Grace

   Orlando

   6 reviews

   3.0

   6 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   It was ok. I have been to Sugar Factory in Miami area twice and it was more alive and party vibe. The one in Orlando was quiet and not much going on. The bathroom needed some repairs and the door was being painted as we walked in and out. I guess it was a slow day. Our server was nice and attendant us well.
   

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10. J

    Jennifer

    Orlando

    1 review

    3.0

    1 review

    Dined on 10 November 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Not impressed with the service. The door manager was not friendly and our server forgot a dinner, a drink, and never checked to see if we needed anything. Wasn’t worth the wait.
    

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