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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.3
4.3
1041 Reviews
$31 to $50
American
A photo of Sugar Factory - Queens restaurant

Sugar Factory - Queens

4.3
$31 to $50
American
South Ozone Park

Make a booking

2 people
19:00
Booked 32 times today
  • Good for special occasions
  • Charming
  • Child-friendly
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Order delivery or takeout

Private dining

Private dining

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View details

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Website
    http://queens.sugarfactory.com/
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498

Menu

View menu on restaurant's website

What 1,041 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.1Food
  • 4.4Service
  • 4.5Ambience
  • 4Value

Noise • Moderate

Diners' Choice Awards

  • Queens

    Great for brunch

  • Queens

    Child-friendly

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens offers a lively atmosphere perfect for celebrations, featuring "fun and amazing" drinks along with a diverse menu. Highlights include the "excellent atmosphere" and attentive service, with standout servers like Robert and Moctar receiving praise. While some find it pricey, the "huge milkshakes" and colorful decor make it a memorable experience.

1,041 Reviews

  1. Robin

    New York City

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    Sugar Factory was very nice. I enjoyed the Music, Food,&Drinks. The service was pleasant also

    Is this helpful?

  2. Marsha

    New York City

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was awesome! Tiesha made sure our boys had an awesome time especially after finding out it was their birthday!

    Is this helpful?

  3. Felicia

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The steak and potatoes I had for breakfast was delicious

    Is this helpful?

  4. Cynthia

    New York City

    1 review

    4.0

    1 review

    Dined on 30 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    Very pricey Food was okay. Shakes were delicious but filled with more whipped cream that shake Our waitress was wonderful ! I loved the decorations , the ambiance!

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  5. Janelle

    New York City

    1 review

    5.0

    1 review

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Robert was our server and he was absolutely amazing. He made our process super seamless and easy and our food was serve very quickly and accurate. It was my daughter’s birthday and we enjoyed our evening with family and friends.

    1 person found this helpful

  6. stacey

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Robert was a perfect server!!! Great experience Highly recommend

    1 person found this helpful

  7. latiya

    New York City

    1 review

    2.0

    1 review

    Dined on 23 November 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 5
    The actual birthday song and presentation is good. The food is over priced microwave food. Disgusting. It doesn’t taste like anyone is actually in the kitchen working. A hostess named Christina was extremely rude to my family as we were celebrating my grandmothers 87th birthday. The general manager was nice and tried to make up for her rudeness. The best part was the photographer. We were able to get some great pics , in beautiful frames. She was patient and helpful. If you choose to celebrate here just go for the dessert. Eat before u come.

    Is this helpful?

  8. Victoria

    New York City

    1 review

    5.0

    1 review

    Dined on 22 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Going to the sugar factory was great and i loved it

    Is this helpful?

  9. Alfonso

    New York City

    9 reviews

    3.0

    9 reviews

    Dined on 17 November 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4
    My wife and I had reservations for 11:30am and we arrived promptly. When we walked to the check-in area, the hostess was not there. We then walked inside the mostly empty restaurant and no one approached us to be seated. We asked a waiter and he said that we had to wait for the hostess. We eventually found her inside the store side of the establishment. She said that she was trying to “run a customers card.” When she finished, she asked us if we had reservations. We said we had them for 11:30am which it was now well after. She made no apology for the delay and acted like we had disturbed her. After being seated, we waited for quite a while before our waiter arrived. He apologized and said that no one told him that we were seated in his section. He did offer us free orange juice and coffee and apologized for the mix up. This was our first time visiting this restaurant and will probably be our last.

    1 person found this helpful

  10. Fatima

    New York City

    1 review

    2.0

    1 review

    Dined on 11 November 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 3
    It was okay , food wasn’t that good though . Overrated

    Is this helpful?

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.3 stars by 1041 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

A photo of Sugar Factory - Queens restaurant

Sugar Factory - Queens

4.3
$31 to $50
American
South Ozone Park

Make a booking

2 people
19:00
Booked 32 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Area
    South Ozone Park
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Website
    http://queens.sugarfactory.com/
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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