Sugar Factory - Queens

4.3

1037 Reviews

$31 to $50

American

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2 people

4 Dec 2024

22:00

Booked 22 times today

Good for special occasions
Charming
Great for creative cocktails

Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Order delivery or takeout

Private dining

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Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
American, Dessert, Dining Bar
Hours of Operation
Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
Phone number
(332) 239-5498
Website
http://queens.sugarfactory.com/
Dress code
Casual Dress
Catering
Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
Our Private Event Coordinator : (332) 239-5498

Location
110-00 Rockaway Blvd, Jamiaca, NY 11420
Area
South Ozone Park
Parking details
Public Lot

What 1,037 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3

4.3 based on recent ratings

4.1Food
4.5Service
4.5Ambience
3.9Value

Noise • Moderate

Diners' Choice Awards

Queens
Great for brunch
Queens
Child-friendly
Queens
Good for groups
Queens
Good for special occasions
Queens
Most Booked

Review summary

AI-generated from verified diner reviews

Sugar Factory - Queens offers a lively atmosphere perfect for celebrations, featuring "fun and amazing" drinks along with a diverse menu. Highlights include the "excellent atmosphere" and attentive service, with standout servers like Robert and Moctar receiving praise. While some find it pricey, the "huge milkshakes" and colorful decor make it a memorable experience.

1,037 Reviews

C
Cynthia
New York City
1 review
4.0
1 review
Dined 5 days ago
1. Overall 4
2. Food 3
3. Service 5
4. Ambience 5
Very pricey Food was okay. Shakes were delicious but filled with more whipped cream that shake Our waitress was wonderful ! I loved the decorations , the ambiance!
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J
Janelle
New York City
1 review
5.0
1 review
Dined 5 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Robert was our server and he was absolutely amazing. He made our process super seamless and easy and our food was serve very quickly and accurate. It was my daughter’s birthday and we enjoyed our evening with family and friends.
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s
stacey
Greater Boston
2 reviews
5.0
2 reviews
Dined on 24 November 2024
1. Overall 5
2. Food 4
3. Service 5
4. Ambience 5
Robert was a perfect server!!! Great experience Highly recommend
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V
Victoria
New York City
1 review
5.0
1 review
Dined on 22 November 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Going to the sugar factory was great and i loved it
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A
Alfonso
New York City
9 reviews
3.0
9 reviews
Dined on 17 November 2024
1. Overall 3
2. Food 4
3. Service 3
4. Ambience 4
My wife and I had reservations for 11:30am and we arrived promptly. When we walked to the check-in area, the hostess was not there. We then walked inside the mostly empty restaurant and no one approached us to be seated. We asked a waiter and he said that we had to wait for the hostess. We eventually found her inside the store side of the establishment. She said that she was trying to “run a customers card.” When she finished, she asked us if we had reservations. We said we had them for 11:30am which it was now well after. She made no apology for the delay and acted like we had disturbed her. After being seated, we waited for quite a while before our waiter arrived. He apologized and said that no one told him that we were seated in his section. He did offer us free orange juice and coffee and apologized for the mix up. This was our first time visiting this restaurant and will probably be our last.
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F
Fatima
New York City
1 review
2.0
1 review
Dined on 11 November 2024
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 3
It was okay , food wasn’t that good though . Overrated
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M
Michelle
New York City
6 reviews
5.0
6 reviews
Dined on 10 November 2024
1. Overall 5
2. Food 5
3. Service 4
4. Ambience 5
Presentation of Drinks ( 🍸 or nonalcoholic) and food choices ...fantastic. Ambience, music and wait service an added plus.
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T
TORY
New York City
3 reviews
4.0
3 reviews
Dined on 10 November 2024
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
At first upon arrival , we were not greeted. We had to ask a worker for assistance. The manager came and sat us. Her demeanor was not pleasant and we're standoffish. This review is based on the good service we received from our waiter Robert, he was nice attentive, made our experience fun. He should be the manager there.
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R
Russell
New York City
7 reviews
vip
1.0
7 reviews
Dined on 10 November 2024
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 3
First time at Sugar Factory - we walked in and noticed everyone sitting was not eating and tables had dishes not picked up. However we looked passed that. We were seated and placed our order. It took us 20mins to get coffee and another 1hr to get our food, which came out cold. There were no cups available and coffee refill was given in to-go cups, and at one point, we were told there was no more milk so we were not able to get additional refills. Our waiter stated that the management team underestimated how many people would dine on the last day to redeem the casino voucher and thus, didn't staff properly. Overall, this was not a good experience. While we did get a discount for the inconvenience, we had to ask for it. It should have been automatic.
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F
Francesca
New York City
1 review
5.0
1 review
Dined on 3 November 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
My waiter was very polite and pleasant an was great with us
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FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.3 stars by 1037 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

4 Dec 2024

22:00

Booked 22 times today

Order delivery or takeout

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

Area
South Ozone Park
Hours of Operation
Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
Price
$31 to $50
Cuisines
American, Dessert, Dining Bar
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
Public Lot

Website
http://queens.sugarfactory.com/
Phone number
(332) 239-5498
Catering
Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
Our Private Event Coordinator : (332) 239-5498

Sugar Factory - Queens

Make a booking

Order delivery or takeout

Private dining

Additional information

Menu

What 1,037 people are saying

Overall ratings and reviews

Diners' Choice Awards

Review summary

FAQs

Does Sugar Factory - Queens offer delivery through OpenTable or takeout?

How is Sugar Factory - Queens restaurant rated?

Is Sugar Factory - Queens currently accepting bookings?

Make a booking

Order delivery or takeout

Additional information